Arfa Dahlia Abd Rahman

At The Sultan Hotel, I spearheaded front office operations, significantly enhancing guest satisfaction by streamlining check-in/out processes and expertly managing complaints. My leadership in training staff and optimizing shift schedules demonstrated a blend of strong guest relations management and effective operations management, contributing to a notable improvement in team efficiency and customer service excellence.

Personable and organized with strong ability to manage front office operations and ensure guest satisfaction. Adept at multitasking and handling administrative duties efficiently. Capable of creating welcoming environment and maintaining high service standards to enhance positive guest experiences.