Mohamad Nazree Nordin
Branch Manager
Summary
Dynamic Branch Manager with a proven track record at CIMB Bank, excelling in customer service and relationship management. Achieved significant revenue growth through effective sales strategies and enhanced team performance. Skilled in coaching and mentoring, I foster a collaborative environment that drives operational excellence and customer satisfaction.
Overview
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Certification in Retail Sales Marketing
Work History
Branch Manager
Al Rajhi Malaysia Bank
- Enhanced service quality to boost customer satisfaction ratings.
- Maintained friendly and professional customer interactions.
- Monitored branch performance against key metrics, implementing corrective measures to meet objectives.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Secured enduring partnerships with key clients, boosting revenue.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Branch Manager
CIMB Bank
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
Relationship Manager
Bank Muamalat Malaysia Berhad
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Surpassed sales targets for bank products and services.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Strengthened client relationships by actively listening to their needs and providing tailored financial solutions.
- Identified new business opportunities through diligent market research and analysis, contributing to increased revenue growth.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
- Coordinated efforts between various departments such as sales, credit assessment, operations teams for smooth delivery of services to clients.
Advance Manager
HSBC Amanah Malaysia Berhad
- Led team to enhance productivity and engagement.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Delivered high-quality service by effectively managing customer disputes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
Personal Financial Consultant
Hong Leong Bank
- Analyzed clients' financial profiles by assessing income, assets, debts, expenses, and credit reports.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Promoted products and services by conducting educational seminars to clients and prospects in Location.
- Sold $Amount in life insurance, retirement instruments and investments.
- Evaluated financial reporting systems, accounting and collection procedures and investment activities to make recommendations for changes to procedures, operating systems, budgets and other financial control functions.
- Performed quantitative analysis of financial investments to minimize risks.
- Initiated customer relationships through prospecting, lead utilization, local market and community involvement.
- Analyzed clients' financial situations to offer products to improve standard of living.
- Advised clients on portfolio allocation and various investment types.
- Monitored clients' accounts to determine changes to improve performance or accommodate life changes.
- Used Software and Software to calculate client assets, liabilities, insurance coverage and cash flow to create investment strategies.
- Generated financial analysis reports and financial management proposals using Software and Software.
- Developed customized budgeting strategies that helped clients achieve debt reduction goals while maintaining their desired lifestyle.
Sales and Marketing Representative
RHB Bank Berhad
- Increased sales revenue through strategic marketing initiatives.
- Built local sales and marketing plan for each targeted district within defined territory.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Increased customer retention rates by providing exceptional post-sales support and maintaining regular communication with clients.
- Streamlined sales processes by utilizing CRM software, improving efficiency and time management skills.
- Identified and developed key operations and influencer relationships within targeted districts.
- Supported implementation of contests, events and other initiatives to build presence and reputation.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Communicated relevant information to internal and external stakeholders.
- Delivered engaging product demonstrations to prospective clients, showcasing features and benefits that aligned with their requirements.
- Improved overall team performance by providing mentorship to junior representatives, sharing best practices, and promoting a positive work environment.
- Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
Education
Associate of Applied Science - Linguistics
Skills
Customer service
Branch operations management
Relationship building
Relationship building and management
Sales development
Coaching and mentoring
Employee development
Business development expertise
Performance reviews
Team player
Customer relationships
Staff management
Work prioritization
Decision-making
Certification
Certificate in Retail Sales Marketing
Timeline
Certificate in Retail Sales Marketing
04-2026
Branch Manager - Al Rajhi Malaysia Bank
Branch Manager - CIMB Bank
Relationship Manager - Bank Muamalat Malaysia Berhad
Advance Manager - HSBC Amanah Malaysia Berhad
Personal Financial Consultant - Hong Leong Bank
Sales and Marketing Representative - RHB Bank Berhad
Universiti Kebangsaan Malaysia - Associate of Applied Science, Linguistics