Microsoft words
ABDUL HALIM YUSUFF
Digital Ambassador
Summary
Passion, highly experienced in retail industry with strong focus on sales, first customer service mindset, provide service with an artistic flair and independent. able to handle cash, to take charge on additional roles in managing store operation, adapt to changes, conscientious and able to manage, motivate, facilitate, conduct appraisal, recruit as well as coaching other staff or customer under my supervision. enjoy responsibility and work hard.
Overview
22
22
years of professional experience
Work History
Branch Manager
Switch+ Singapore I the Clementi Mall- CG Computers Digital Retails Pte Ltd
1 2022 - 1 2024
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Engaged employees in business processes with positive motivational techniques.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Resolved various issues impacting sales management and business operations.
- Developed a high-performing team through targeted recruitment, training, and performance management initiatives.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Launched new training program to boost employee skills and staff retention rate.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Checked payroll, commissions and other accounting disbursements for accuracy and compliance.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
Department Manager
Cold Storage (s) Pte Ltd
01.2020 - 01.2022
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Communicated with managers of other departments to maintain transparency.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Prepared annual budgets with controls to prevent overages.
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Developed and managed department budget to monitor financial performance and minimize expenses.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Contributed to the creation of long-term strategic plans that aligned with the company''s overall vision and goals.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Retail Supervisor
Arista Singapore Pte Ltd
01.2010 - 01.2020
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
- Coordinated merchandising displays, signage and sales enablement.
- Trained and oriented associates to maximize team performance.
- Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
- Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Entered and priced inventory to assist with efficient restocking.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Reduced employee turnover rate by fostering a positive work environment with open communication channels.
- Collaborated with management to develop sales goals and strategies that aligned with company objectives.
- Managed inventory levels for optimal stock availability and minimized overstock situations.
- Boosted store sales through effective merchandising, product placement, and promotional displays.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Implemented visual merchandising guidelines consistently for an appealing store layout that attracted customers'' attention.
- Evaluated employee performance regularly to provide constructive feedback for continuous improvement.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Followed HACCP safety guidelines for correctly receiving and distributing foods.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained team members in successful strategies to meet operational and sales targets.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Retail & Cashier Floor Supervisor
Tangs Singapore Limited
01.2000 - 07.2007
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Maintained a safe working environment by enforcing compliance with health and safety regulations among the cashier team.
- Addressed customer complaints effectively, promoting positive resolutions in a timely manner.
- Reduced wait times for customers through effective management of cashier team.
- Increased employee retention by providing ongoing training and support to cashier staff.
- Conducted daily audits of registers to ensure accuracy in financial reporting and minimize losses from discrepancies or thefts incidents.
- Quickly and accurately counted drawers at start and end of each shift.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Built positive relationships with customers to increase repeat business.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Monitored areas for security issues and safety hazards.
- Created employee schedules to align coverage with forecasted demands.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Education
Associate of Applied Science - Nitec in Nursing, Singapore, GPA 3.5
College East ITE
1 2008 - 12 2010
Diploma in retail management - undefined
Singapore Retailers Association Institute of Retailing
01.2002 - 12 2004
Nitec in Nursing - undefined
ITE College East
01.2008 - 12 2010
Secondary Curriculum - Madrasah Aljunied Al-Islamiah - undefined
Singapore
01.1984 - 12 1988
Pass 3 G.C.E “O” Level (General Cambridge Education) - undefined
01.1984 - 12 1988
Skills
Compassion with highly experienced in facilitation skill, I’m be able to manage, teach or guide the community on digital app which includes computer, mobile phone and all kind of gadget and with first customer service mindset and independent I will be able to create, to provide excellence service through efficiency and effectively
Customer Service
Branch Operations Management
Relationship Building
Relationship building and management
Sales Development
Coaching and Mentoring
Employee Development
Business development expertise
Performance Reviews
Team Player
Customer Relationships
Staff Management
Work Prioritization
Business Development
Decision-Making
Team Supervision
Operational Reports
Staff Supervision
Excellent work ethic
Sales management
Sales professional
Operations Management
Cash handling expertise
Interviewing and Hiring
Staff Training
Strong team-builder
Human resources knowledge
Sales Planning
Cash Handling
Goals and performance
Proficient in MS Office
Attention to Detail
Financial Oversight
Staff Development
Friendly
Account Review
Shift Scheduling
Verbal/written communication
Approachable
Staff recruitment
Banking
Conflict Resolution
Training and Development
Product Training
Security and Safety Protocols
Problem-solving abilities
Adaptability and Flexibility
Time Management
Problem-solving aptitude
Organizational Skills
Customer relationship development
Self Motivation
Team building
Multitasking Abilities
Interpersonal Skills
Team Collaboration
Excellent Communication
Task Prioritization
Planning and coordination
Placeofbirth
Singapore
Height
1.70cm
Mothername
Radiah Bte Yusop
Personal Information
- Citizenship: Singaporean
- Father's Name: Yusuff Bin Arsat
- Date of Birth: 02/19/68
- Gender: Male
- Marital Status: Single
- Religion: Muslim
Languagedialects
Fluent in English and Malay
Awards
- 2006 – Successful completion of Singapore 2006 Customer Service Program
- 2006 – Successful completion of Facilitation Skills
- 2006 – involved in recruiting and training new staff for Tangs Vivocity
- 2005 – Successful Completion of Leadership with Mentoring course
- 2005 – Participation in the 7 habits Program
- 2005 – Awarded the Gold Excellence Service Award
- 2004 – Completed Grooming and Customer Service Workshop
- 2004 – National Skill Recognition System Program
- 2003 – Successful completion personal image and Self Development Programme
- 2002 – 2003 Appointed as Master Coach
- 2002 – Awarded the Gold Excellence Service Award
- 2002 – Completion of The Art of Star Programme
- 2001 – Awarded the Silver Excellence Service Awarded
- 2001 – 2002 Appointed as Assistant People Developer Champion
- 2001 – Successful Completion the Making of a Star Performer
- 2001 – Certified On-The-Job Training Instructor
- 2001 – Successful Completion the Coaching Workshop
Software
Microsoft Excel
Microsoft PowerPoint
Timeline
Department Manager
Cold Storage (s) Pte Ltd
01.2020 - 01.2022
Retail Supervisor
Arista Singapore Pte Ltd
01.2010 - 01.2020
Nitec in Nursing - undefined
ITE College East
01.2008 - 12 2010
Diploma in retail management - undefined
Singapore Retailers Association Institute of Retailing
01.2002 - 12 2004
Retail & Cashier Floor Supervisor
Tangs Singapore Limited
01.2000 - 07.2007
Secondary Curriculum - Madrasah Aljunied Al-Islamiah - undefined
Singapore
01.1984 - 12 1988
Pass 3 G.C.E “O” Level (General Cambridge Education) - undefined
01.1984 - 12 1988
Branch Manager
Switch+ Singapore I the Clementi Mall- CG Computers Digital Retails Pte Ltd
1 2022 - 1 2024
Associate of Applied Science - Nitec in Nursing, Singapore, GPA 3.5
College East ITE
1 2008 - 12 2010