Mohamad Taufiq
Regional Account Manager
Singapore
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Skilled in sales forecasting, CRM management, and cross-functional collaboration to drive business success. Proven ability to identify new business opportunities, upsell and cross-sell products, and consistently achieve or exceed sales targets. Passionate about customer success, market analysis, and delivering value-driven solutions in competitive industries.
Overview
9
9
years of professional experience
1
1
Language
Work History
iChannel Account Manager (Asia)
DocuSign International (Asia-Pacific) Pte Ltd
11.2024 - 07.2025
- Support CAMs managing IN, ID, MY, SG, TH, HK to drive source and co-sell opportunities in the commercial segment
- Identify, recruit, enable Funded Headcounts and build joint GTM programs with Resell/Distributor Partners with a commercial focus to drive source and co-sell opportunities
- Support resells fulfilment transactions
- Support partner team in building emerging strategic partnerships
- Work with the Renewals team to drive upsell opportunities
- Ad Hoc responsibilities as directed by the manager
- Maternity Coverage end in July '25
Senior Sales Executive
TUV SUD PSB Pte Ltd
11.2023 - 08.2024
- Closed 2 Govt Entity projects
- Achieved target in 2 Q
Regional Customer Success Account Manager
Tripadvisor Singapore
05.2021 - 09.2023
- Achieved daily KPIs of 50 activities in Outbound Calls & Emails
- Achieved Renewal Target of 100% and GNMRR over 15%
- Achieved Quarterly Sales Target over 140% over 5 consecutive Q
- Managed markets in SG, MY, PH, ID, IN, HK, UAE
Account Manager
Hitachi Vantara powered by Accenture
10.2019 - 10.2020
- Managed ANZ Market
- Partnered with TAM based in Perth & closed govt. entity. in $250K USD in TCV
Outbound & Store Representative
Hilti Far East Pte Ltd
02.2016 - 04.2019
- Achieved 110% in Sales Target
- Achieved target product demo invites weekly
- Converted 20% of Inactive Customers into “Engaged” status.
- 2x Hilti Fan Award Recipient
Education
BSc - Business & Management
Royal Holloway, University of London
04.2026
Advanced Diploma - Mass Communications
MDIS
08.2015
Diploma - Sports & Exercise Science
United States Sports Academy
01.2013
Skills
- Client Relationship Management
- Driving Sales & Revenue Growth
- Strategic Account Planning
- Negotiation & Contract Management
- CRM & Sales Tools Proficiency (SFDC, SAP, Tableau)
- Account management
- Teamwork and collaboration
- Account development
- Customer service
Awards
2x National & West Zone Colors Award, 2x Hilti Fan Award, Commander's Award (National Service)
Timeline
iChannel Account Manager (Asia)
DocuSign International (Asia-Pacific) Pte Ltd
11.2024 - 07.2025
Senior Sales Executive
TUV SUD PSB Pte Ltd
11.2023 - 08.2024
Regional Customer Success Account Manager
Tripadvisor Singapore
05.2021 - 09.2023
Account Manager
Hitachi Vantara powered by Accenture
10.2019 - 10.2020
Outbound & Store Representative
Hilti Far East Pte Ltd
02.2016 - 04.2019
Advanced Diploma - Mass Communications
MDIS
Diploma - Sports & Exercise Science
United States Sports Academy
BSc - Business & Management
Royal Holloway, University of London
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