Michelle Hsueh Fen Goh

AML Assurance Review

• Perform quality assurance controls and thematic reviews relating to AML/KYC processes to identify gaps, ensure follow up on remediation and recommendations on process improvements
• Design and execute AML assurance testing programs to ensure compliance with regulatory requirements and internal policies.
• Conduct risk based assurance testing of ANL controls against procedures and guidelines
• Identify key areas for review based on control criticality, emerging risks and regulatory focus
• Identify and report areas for enhancements or remediation
• Lead special projects, thematic reviews or investigations through the use of analytics around certain key risk taxonomies
• Proactively identify emerging risk hotspots or indicators

AML Advisory

• Provide expert advice on AML related matters, including client due diligence, transaction monitoring and reporting
• Review and approve high risk accounts
• Conduct risk assessments and develop mitigating strategies and controls
• Collaborate with business units to ensure compliance with AML regulations

Regulatory and Governance Framework

• Manage and drive implementation of regulatory change portfolio, ensuring alignment with regulatory requirements and industry best practices
• Provide guidance and work with key stakeholders through gap analysis for change in or new regulatory assessments
• Manage key risk governance forums, audit, compliance reviews and regulatory inspections

Collaboration and Stakeholder Management

• Work closely with COO teams, Compliance, Audit and Risk teams to ensure effective AML controls and governance
• Develop and maintain relationships with key stakeholders, including auditors and senior management

• Partner with client advisors on the required KYC information that meet regulatory and internal policies requirements
• Perform quality review of KYC for onboard and periodic review which include name & news screening, reviews of KYC relevant documentation, corroboration of client profile write-up, assessment of plausibility and transaction reviews vis-a-vis purpose of client relationship
• Discuss and escalate to compliance issues arising from client types, structures and AML-related risks and issues
• Act as the subject matter expert for KYC requirements and processes relating to client onboarding
• Continuously review and improve the client onboarding process and service delivery experience

• Review new account opening documents
• Prepare High Risk Memo for PEP / high risk accounts and present to Committee Members on client acceptance
• Work closely with Processing Department to follow up on any document deficiencies
• Conduct periodic review of client relationship which include assessing if client relationship should continue, overall investment suitability, update of client information (including risk rating) & documentation, overview assessment of past transactions
• Review and monitor accounts with hold mail, dormant accounts, inactive accounts
• Conduct suitability check to ensure that the products sold to client are consistent with their risk profile & to check for any mis-selling and establish and further strengthen the existing review procedure
• Perform transaction monitoring via Avaloq AML system
• Review alerts generated by COFI CIF system and Lexis Nexis
• Provide training and advice on KYC/CDD and Singapore regulations to Relationship Managers
• Assist with request from internal and external auditors and MAS
• Respond to queries from front office/back office staff
• Conduct other compliance monitoring tasks and assist with other compliance related activities for the Singapore Branch

• Review and process account opening documents and subsequent update documentation submitted to ensure compliance with local regulatory rules and internal policies
• Review client profiles and carry out searches/ enquiries to gather information for assessment of clients
• Advise Relationship Managers on complex account structures
• Monitoring and follow up on status of account opening / maintenance documents
• Check the completeness and accuracy of client data entered in the bank’s computer system
• Perform independent call-backs in accordance with the bank’s call-back guidelines
• Maintain client static data in the bank’s system and effect prompt updates of any changes in the system
• Conduct KYC and CDD for new/existing relationships and higher risk clients
• Conduct periodic screening on existing client database via World Check and Factiva searches
• Process hold mail printing, collection and sending out to clients
• Prepare reports for management review
• Formulate and update work manual

• Perform daily monitoring of alerts flagged by the Mantas System
• Identify and conduct investigations into accounts of relevant persons or entities highlighted by the FAML System or intelligence sources
• File Suspicious Transactions Report (STR) when there are substantial grounds to suggest suspicious activities
• Conduct customer and employee screening against various watch list

• Perform daily monitoring of alerts flagged by the Fraud Alert and Anti-Money Laundering System
• Identify and conduct investigations into accounts of relevant persons or entities highlighted by the FAML System or intelligence sources
• File Suspicious Transactions Report (STR) when there are substantial grounds to suggest suspicious activities
• Ensure relationship managers comply with bank’s policy
• Review of due diligence / KYC performed by relationship managers
• Liaise with local authorities such as Commercial Affairs Department and MAS pertaining to STR related issues
• Conduct terrorist screenings and disseminates Terrorist Lists issued by the Monetary Authority of Singapore and the United Nations to local and overseas branches and subsidiaries
• Facilitate group-wide sharing of STR information
• Review of remittance and trade transactions against sanction watch list
• Prepare reports for management review
• Formulate and update work manual
• Ad hoc assignment

• Provide customers over-the counter banking services
• Account opening
• Promote and cross-sell bank’s products and services

• Handle full spectrum of order fulfillment and processing of orders from local/overseas customers
• Generate invoices and quotation
• Liaise with freight forwarder on delivery issues
• Maintain inventory of stocks