Gina Yeo Yujun
Singapore
Summary
Dedicated and customer-focused professional with over 10 years of experience in banking, retail, and healthcare support. Proven track record in delivering excellent service, managing operations, and supporting cross-functional teams. Seeking to leverage my interpersonal skills and operational expertise in a dynamic and growth-oriented organization.
Overview
18
18
years of professional experience
Work History
Assistant Vice President / Deputy Branch Manager
United Overseas Bank Limited (UOB)
04.2022 - Current
- Oversee daily branch operations and lead a team of 18–20 staff
- Plan and manage staff roster to ensure optimal coverage and efficiency
- Drive branch performance to meet sales and service targets
- Handled non-monetary transactions and processing of account opening (Corporate & Individual) documents
- Coach and mentor staff to strengthen product knowledge, service excellence, and teamwork
- Handle walk-in customer complaints with professionalism and empathy
- Actively participate in scam prevention efforts, standing in on potential fraud cases
- Serve as first point of contact for customers and guide them to appropriate channels
- Educate customers on digital banking tools (auto-lobbies, PIB kiosks)
- Cross-sell banking products and services based on customer needs
- Ensure compliance with operational controls and audit procedures
- Monitor queue flow and support overall branch service delivery
- Maintained vigilance for suspicious transactions and escalated appropriately
Manager
United Overseas Bank Limited (UOB)
04.2020 - 03.2022
Senior Officer
United Overseas Bank Limited (UOB)
04.2018 - 03.2019
Class II Officer
United Overseas Bank Limited (UOB)
04.2016 - 03.2018
Associate Officer
United Overseas Bank Limited (UOB)
03.2015 - 03.2016
Senior Cashier (Full-Time)
Barcook Bakery
01.2014 - 01.2015
- Managed outlet operations and cashier scheduling
- Delivered high-quality customer service and resolved complaints
- Ensured product displays were attractive and well-stocked
- Handled cash transactions accurately and maintained outlet cleanliness
- Coordinated timely delivery of customer orders
Cashier (Part-Time)
Barcook Bakery
01.2011 - 01.2013
- On and Off due to schooling
Therapy Assistant, Department of Child Development
KK Women's and Children's Hospital
09.2009 - 04.2010
- Scheduled appointments and prepared case files for therapists
- Supported therapy sessions and developed intervention resources
- Maintained departmental materials and assisted with appointment templates
- Responded to phone inquiries from caregivers
Cashier (Part-Time)
BreadTalk
11.2007 - 08.2009
- Provided customer service and handled complaints
- Replenished bakery items and maintained cleanliness
- Managed cash transactions with accuracy
Education
Diploma - Health Sciences (Nursing)
Ngee Ann Polytechnic
01.2013
GCE O-Level Certificate - undefined
Fairfield Methodist Secondary School
01.2008
Skills
- Issue resolution skills
- Negotiation
- Teamwork and collaboration
- Decision-making
- Customer relations
- Customer service
Timeline
Assistant Vice President / Deputy Branch Manager
United Overseas Bank Limited (UOB)
04.2022 - Current
Manager
United Overseas Bank Limited (UOB)
04.2020 - 03.2022
Senior Officer
United Overseas Bank Limited (UOB)
04.2018 - 03.2019
Class II Officer
United Overseas Bank Limited (UOB)
04.2016 - 03.2018
Associate Officer
United Overseas Bank Limited (UOB)
03.2015 - 03.2016
Senior Cashier (Full-Time)
Barcook Bakery
01.2014 - 01.2015
Cashier (Part-Time)
Barcook Bakery
01.2011 - 01.2013
Therapy Assistant, Department of Child Development
KK Women's and Children's Hospital
09.2009 - 04.2010
Cashier (Part-Time)
BreadTalk
11.2007 - 08.2009
GCE O-Level Certificate - undefined
Fairfield Methodist Secondary School
Diploma - Health Sciences (Nursing)
Ngee Ann Polytechnic
Honors & Awards
EXSA Service Excellence Champion – 2019 Presented by UOB Deputy Chairman and Group CEO, Mr. Wee Ee Cheong,
ABS EXSA Service Excellence Competition – 2019 Champion Finalist Selected to represent UOB at national level