MICHAEL FAN
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
CONTAINER HANDLING SPECIALIST
SEAFRONT SUPPORT COMPANY PTE LTD
06.2024 - Current
- Transport shipping containers in the seaport while observing safety and standard operating procedures.
TECHNICAL SERVICE ENGINEER
AEROMAC THERMAL PTE LTD
06.2022 - 07.2023
- Enhanced system performance by troubleshooting and resolving technical issues promptly.
- Reduced downtime for clients by effectively managing service requests and providing timely solutions.
- Boosted customer satisfaction with proactive communication and prompt resolution of technical concerns.
- Collaborated with cross-functional teams to improve product quality, leading to fewer service calls.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Resolved customer complaints in prompt, polite and professional approach.
SERVICE ENGINEER
FIMER SINGAPORE PTE LTD
04.2020 - 06.2022
- Performed troubleshooting and repair for solar inverters
- Coordinated with internal departments such as engineering, manufacturing, and quality control to address potential product defects impacting warranties.
- Coordinated with logistics and regional service partners on RMA shipment
- Supported sales team by providing accurate information on product warranties, contributing to increased revenue through informed decision-making during the sales process.
- Enhanced customer satisfaction by resolving warranty claims efficiently and effectively.
- Conducted product training sessions for service partners and customers.
- Maintained a local inventory of spare parts and new stocks.
Security Engineer
SECOM SINGAPORE PTE LTD
05.2018 - 03.2020
- Increased overall customer satisfaction through timely resolution of technical issues related to their security systems.
- Performed troubleshooting, maintenance and repair for security systems
- Patrolled and monitored premises in company vehicle
- Conducted training for end users
Education
DIPLOMA IN ELECTRICAL ENGINEERING
SINGAPORE POLYTECHNIC
05-2005
Skills
- Interpersonal skills
- Problem-solving
- Clean driving record
- Flexible and adaptable
- Forklift operator certification
- Valid Class 3 and Class 4 Driver's license
- Technical support
- AutoCAD drawing
- Proficient in MS office
- Written and verbal communication
- Spare parts management
- Time management aptitude
- Customer service
- Attention to detail
- Friendly and positive attitude
- Friendly, positive attitude
Languages
English
Chinese (Mandarin)
Timeline
CONTAINER HANDLING SPECIALIST
SEAFRONT SUPPORT COMPANY PTE LTD
06.2024 - Current
TECHNICAL SERVICE ENGINEER
AEROMAC THERMAL PTE LTD
06.2022 - 07.2023
SERVICE ENGINEER
FIMER SINGAPORE PTE LTD
04.2020 - 06.2022
Security Engineer
SECOM SINGAPORE PTE LTD
05.2018 - 03.2020
DIPLOMA IN ELECTRICAL ENGINEERING
SINGAPORE POLYTECHNIC
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