MELISSA RAZON
Singapore
Summary
Results-driven Retail Supervisor about 14 years of experience in cosmetics, fragrance, and multi-category retail operations. Proven track record in driving sales growth, leading high-performing teams, and delivering exceptional customer experience. Strong background in store operations, team development, and merchandising. Recognized with multiple service excellence awards. Ready to step into an Assistant Manager / Manager role to drive business performance and team success.
Overview
23
23
years of professional experience
7
7
Certifications
Work History
Retail Supervisor
BHG Singapore Pte Ltd
2014.05 - Current
- - Lead daily store operations for prestige cosmetics, fragrance, and natural products, ensuring smooth workflow and high service standards
- - Supervise, coach, and motivate a team to consistently achieve sales targets and KPIs
- - Previously handled full-store operations at CCK branch, managing multiple departments (Men’s, Ladies, Household, Sports)
- - Drive sales through effective merchandising, promotions, and upselling strategies
- - Support Retail Manager in sales analysis, inventory planning, and performance improvement initiatives
- - Handle customer escalations professionally, ensuring high customer satisfaction and retention
- - Train new hires and develop team capabilities to improve overall store performance
Assistant Retail Supervisor (Supplement & Beauty)
OG Private Limited
2014.02 - 2014.05
- - Supervised daily operations and ensured team alignment with sales and service goals
- - Assisted in onboarding of new employee, and performance evaluation of staff
- - Managed customer service processes including billing, complaints, and issue resolution
Client Relations Executive (Supplement & Beauty)
OG Private Limited
2013.01 - 2014.01
- - Managed customer inquiries and complaints to ensure satisfaction.
- - Trained new service team members.
- - Monitored service data to identify customer needs and trends.
Management Trainee (Supplement & Beauty)
OG Private Limited
2012.01 - 2013.01
- - Completed training in retail operations, merchandising, and staff management.
- - Assisted supervisors with employee performance reviews and staff development.
Production Leader / Line Leader / Technical Assistant – Manufacturing sector
Earlier Career (Philippines)
2003.01 - 2009.01
- - Gained early experience in operations, quality systems, and team coordination before transitioning into customer service and retail management.
Education
Bachelor of Science - Industrial Engineering
New Era University
01.2002
Skills
- Retail Operations & Store Management
- Team Leadership, Coaching & Staff Development
- Sales Growth & KPI Achievement
- Customer Experience & Service Excellence
- Inventory Management & Stock Optimization
- Visual Merchandising & Promotions Execution
- Recruitment & Performance Management
- POS Systems
- Fast Learner
- Computer Literate
- Resilient & Highly Adaptable
Certification
- Excellent Service Awards (Gold 2022, Silver 2021) – BHG Singapore
References
Available upon request
Timeline
Retail Supervisor
BHG Singapore Pte Ltd
2014.05 - Current
Assistant Retail Supervisor (Supplement & Beauty)
OG Private Limited
2014.02 - 2014.05
Client Relations Executive (Supplement & Beauty)
OG Private Limited
2013.01 - 2014.01
Management Trainee (Supplement & Beauty)
OG Private Limited
2012.01 - 2013.01
Production Leader / Line Leader / Technical Assistant – Manufacturing sector
Earlier Career (Philippines)
2003.01 - 2009.01
Bachelor of Science - Industrial Engineering
New Era University