May Thu Khine
Summary
Demonstrated ability to enhance lounge operations through exceptional interpersonal skills and a strong focus on safety and efficiency. Skilled in work coordination and mentoring, significantly improving team performance and passenger satisfaction.
Overview
6
6
years of professional experience
Work History
Passenger Relations Officer
SATS PTE LTD
Singapore Airlines - Silver Kris Lounge
12.2022 - Current
- Provide exceptional customer service, ensuring a comfortable and enjoyable lounge experience.
- Handle passenger inquiries regarding flight schedules, fares, and seat availability.
- Assist passengers with special needs, including wheelchair services and pre-boarding assistance.
- Provide gate information, flight times, and boarding announcements to passengers.
- Support lounge operations, ensuring cleanliness, comfort, and availability of amenities such as food, beverages, and seating.
- Assist passengers with lounge access, VIP services such as assisting Government Officials for their smooth travel, and any specific needs, maintaining a calm and welcoming atmosphere.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
HR Assistant
Fu Yuen Garment Company
Yangon, Myanmar
02.2019 - 10.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered and redirected incoming phone calls for office.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
Education
Bachelor of Arts - English
Dagon University
Yangon, Myanmar02-2017
Skills
- Work coordination
- Interpersonal Skill
- Innovation and creativity
- Excellent Time Management
- Team Player
- Cultural awareness
Additional Information
Date of Birth : 27.03.1997
Religion : Buddhist
Nationality : Myanmar
Timeline
Passenger Relations Officer
SATS PTE LTD
12.2022 - Current
HR Assistant
Fu Yuen Garment Company
02.2019 - 10.2022
Bachelor of Arts - English
Dagon University