Summary
Overview
Work History
Education
Skills
Referees
Languages
Timeline
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Brendan Chia

Brendan Chia

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience

Work History

Passenger Relations Officer

Accor
03.2025 - Current
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Enhanced customer satisfaction by addressing passenger concerns and providing prompt resolutions.
  • Served as an ambassador for the airline brand when interacting with passengers, upholding company values through excellent customer service.
  • Assisted passengers with special needs, ensuring a comfortable and pleasant travel experience.
  • Monitored terminal areas for cleanliness, taking immediate action on any issues identified to maintain a high level of hygiene standards for passengers'' comfort.
  • Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.

Financial Advisor

Great Eastern
04.2022 - 06.2025
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Maintained high standards of customer service by building relationships with clients.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Investigate and processed claims swiftly to keep customers satisfied.
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educate clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.

Navy Regular

Republic Of Singapore Navy
07.2016 - 07.2020
  • Trained new NSFs on standard operating procedures.
  • Instructed trainees on proper use of equipments.
  • Executed directives from command center with necessary timeliness and efficiency.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.

Customer Service Officer

Changi Airport Group
04.2014 - 04.2015
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Responded to customer calls and emails to answer questions about products and services.
    • Communicated with clients regarding account services, statements, and balances.
    • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
    • Handled customer inquiries and suggestions courteously and professionally.

Phone promoter

Sony
03.2014 - 03.2015
    • Answered questions concerning prices and availability of Sony phones.
    • Strengthened customer loyalty by being friendly and professional in all interactions.
    • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
    • Overcame objections using friendly, persuasive strategies.

Education

Diploma in Mechatronics Engineering -

Nanyang Polytechnic
01.2016

Certificate in Marine Offshore Technology -

Institute of Technical Education
01.2013

GCE 'O' Levels -

Bedok Town Secondary School
01.2010

Skills

  • Customer Service
  • Customer Follow-Up
  • Data Entry
  • Customer Support
  • Client Needs Analysis
  • Emergency response
  • Rule enforcement
  • Exceptional communication
  • Customer relations
  • Teamwork and collaboration
  • Multitasking Abilities

Referees

  • Royston Choo, Former Navy Supervisor, 88113640
  • Phoebe Lim, Former Senior Colleague, 88589298

Languages

English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Elementary (A2)

Timeline

Passenger Relations Officer

Accor
03.2025 - Current

Financial Advisor

Great Eastern
04.2022 - 06.2025

Navy Regular

Republic Of Singapore Navy
07.2016 - 07.2020

Customer Service Officer

Changi Airport Group
04.2014 - 04.2015

Phone promoter

Sony
03.2014 - 03.2015

Certificate in Marine Offshore Technology -

Institute of Technical Education

GCE 'O' Levels -

Bedok Town Secondary School

Diploma in Mechatronics Engineering -

Nanyang Polytechnic

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Brendan Chia