MAXWELL OSAWARU
SINGAPORE
Summary
Married male professional with a Master's degree, currently holding a Singapore Dependent Pass and eligible for a Work Pass in Singapore without quota. Able to start working immediately, bringing a strong educational background and work experience to any potential employer in Singapore.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Immigration Consultant
Globevisa Consultant Pte Ltd Singapore
01.2025 - 04.2025
- Assist in preparing and submitting application documents and also immigration documents for our clients.
- Professional communication with high-net-worth clients to understand their immigration needs and tailor personalized immigration proposals accordingly.
- Proactively reach out to potential clients, schedule appointments, and build relationship.
- Follow up closely with clients to address any concerns and facilitate the closing of deals in the shortest possible time.
- Maintain the company's reputation and ensure client satisfaction.
- Always stay up-to-date with various immigration programs and regulations to provide advice during daily work.
- Accompany clients in local field trips - Explore more clients need and search for more related programs.
Senior Sales Consultant/Senior Business Development Executive
I-VTech Solutions Sdn Bhd
11.2023 - 01.2025
- Conduct daily software sales activities: prospecting, cold calling, scheduling client appointments, preparing presentation materials proposals, quotations and ROI to present to clients.
- Travelling for meetings to maintain strong support and relationships with existing and new clients, fostering long-term B2B partnerships.
- Serve as a mentor to less experienced sales incumbents and assist in training new hires to deliver effective software solutions.
- Generate a robust pipeline with new leads and secure new sales opportunities to boost software sales revenue and achieve software sales targets.
- Collaborate with partners and cross-departmental teams to provide software solution details and technical support to clients.
- Take a consultative sales approach to uncover clients' needs and wants in order to deliver appropriate software solutions that will help clients businesses succeed.
- Stay updated on product knowledge and market trends in the SaaS industry by attending product training sessions and keeping up with the latest developments.
- Communicate regularly with management on software sales performance, market trends, and strategic initiatives.
Immigration Sales Consultant
SRG Asia Pacific Sdn, Bhd (ImmigCanada Consultant)
01.2021 - 10.2023
- Screen all selected leads via phone calls and certify that the applicants are eligible to apply for a Canadian permanent residency.
- To close and meet daily /weekly/ monthly sales goals in accordance with KPI /development plan the "extra-mile" attitude to drive & increase personal sales targets and business sales volume.
- Guide customers that are eligible to apply for Canadian PR on making online payment to start their Canadian immigration process.
- Persuade customers to agree by demonstrating how the products or services will be beneficial to their needs.
- Learn, develop understanding and competency of client's products/offerings & business expectations.
- Perform outbound sales calls in relation to client's products and qualify potential leads.
Sales Executive
Aegis BPO Malaysia
05.2019 - 12.2020
- Support and promote contract-led campaigns in the acquisition and retention of StarHub customers or stakeholders.
- Take escalated cases and contact customers via calls regarding issues encountered during re-contracting via StarHub website or app.
- Handle sales leads from customer experience team, online orders, SMS blast and precision targeting.
- Promote and provide accurate information on full suite of StarHub products and services on salesforce.com.
- Project: StarHub Telco Singapore
- Market: Singapore
Supervisor/Person in Charge (P.I.C)
Aegis BPO Malaysia
02.2017 - 05.2019
- Oversea daily supervision of a team of 12 inbound call agents which includes monitoring work and attendance to ensure targeted SLA's and KPI's are achieved.
- Coach and mentor US inbound call agents on a regular basis about their roles to deliver required performance metrics.
- Cascade work related information and observations from the US team to Management, TL's, Trainers, QA, RTFM and WFM.
- Identify work performance issues and develop corrective plans and solutions for such to be updated in product knowledge-based platform, CRM.
- Update the team whenever there's AWOL and serve as a backup US inbound call agent when short-handed.
- Promote the goals and values of Aegis BPO Malaysia through exemplary behaviour, attitude and work ethics for other staff to follow and model.
- Stay updated on internal work flow, changes, policies or procedures and also attend and participate in developmental training when required.
- Project: AirAsia D7 Flights
- Market: United States of America
Customer Service Executive
Aegis BPO Malaysia
10.2015 - 02.2017
- Assisting AirAsia X D7 customers with flight ticket purchasing, enquiries and ticket editing via inbound calls.
- Take ownership of customers issues and follow up on problem until a better resolution is agreed on by company and customer.
- Keep accurate records and document customer service actions and discussion on company's software called Skypseed AirAsia.
- Provide excellent customer service while adhering to company's policy and instruction of management or directives programmed in CRM.
- Project: AirAsia D7 Flights
- Market: Australia & New Zealand
Education
Master's Degree - Management
SEGI University
Malaysia05.2024
Bachelor's Degree - Business Management
SEGI University
Malaysia11.2014
Certification
- Dassault Systémes Certified SolidWorks Sales Professional July 2024
- Dassault Systémes Certified SolidWorks Sales Specialist Feb 2024
- Next Academy Bootcamp March 2020 – June 2020 Certification in Front-End Web Development Programming Skills: HTML, CSS, JavaScript & Bootstrap
Last Salary Drawn
SGD3530
References
Alson, Tok,
International HR Officer,
+6580858238
Globevisa Consultant Pte Ltd
Ms. Aria LV
Global Head of Business Development
+6581867514
Globevisa Consultant Pte Ltd
Ms. Jasmine Tan
General Manager
+6590263803
I-VTech Solutions Sdn Bhd
Mr. Syed Osama
Assistant Manager
+60176842361
SRG Asia Pacific Sdn, Bhd
Mr. Basali Atticus
AEGIS BPO Malaysia
Team Leader AirAsia
+60163709914
LANGUAGES
ENGLISH LANGUAGE: PROFICIENT
MALAY LANGUAGE: AVERAGE
Timeline
Senior Immigration Consultant
Globevisa Consultant Pte Ltd Singapore
01.2025 - 04.2025
Senior Sales Consultant/Senior Business Development Executive
I-VTech Solutions Sdn Bhd
11.2023 - 01.2025
Immigration Sales Consultant
SRG Asia Pacific Sdn, Bhd (ImmigCanada Consultant)
01.2021 - 10.2023
Sales Executive
Aegis BPO Malaysia
05.2019 - 12.2020
Supervisor/Person in Charge (P.I.C)
Aegis BPO Malaysia
02.2017 - 05.2019
Customer Service Executive
Aegis BPO Malaysia
10.2015 - 02.2017
Master's Degree - Management
SEGI University
Bachelor's Degree - Business Management
SEGI University
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