Summary
Overview
Work History
Education
Skills
Websites
Languages
References
Timeline
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Rachael Bryant

Summary

As a Senior Immigration Consultant with over 8 years of experience specializing in Singapore and APAC immigration, I have successfully guided both corporate clients and high-net-worth individuals through the complexities of securing various residence passes, MOM-issued work passes, and Singapore citizenship.


My expertise spans end-to-end case management, including cost estimation, vendor engagement, advisory on TAFEP and MOM regulations, and keeping up with industry changes such as the upcoming COMPASS framework.


Beyond my consulting role, I have taken on management responsibilities, including handling escalations across the APAC region, implementing process improvement strategies, and leading strategic pre-planning for large-scale immigration projects. I foster strong client relationships by collaborating closely with legal, HR, recruitment, tax, and compliance teams to ensure seamless immigration processes.


I have extensive experience in markets such as South Korea, Vietnam, Japan, Thailand, and Indonesia, particularly in the manufacturing sector. My technical skills include proficiency in HR platforms such as SAP, ServiceNow, and MOM Employment Pass systems (EPOL, myMOM portal). I am highly knowledgeable in Singapore immigration policies, including the Fair Consideration Framework and MOM regulations for passes like Employment Pass, Dependent’s Pass, Work Permits, ONE Pass, Personalized Employment Pass (PEP), and applications for Singapore Permanent Residency and Citizenship.

Overview

7
7
years of professional experience

Work History

Senior Immigration Consultant

E&H Consulting Group Pte Ltd
05.2024 - Current
  • Developed and implemented operational procedures, processes, and document checklists for E&H, a startup company, ensuring streamlined workflows and compliance.
  • Advised the Director on immigration policies, highlighting potential compliance risks and suggesting mitigation strategies.
  • Stayed current with Ministry of Manpower (MOM) and Immigration and Checkpoints Authority (ICA) policy changes, analyzing their potential impact on clients, and presenting updates to stakeholders in a timely manner.
  • Conducted comprehensive profile reviews to make informed decisions on client immigration strategies, ensuring optimal outcomes.
  • Managed client personal information and documentation in full compliance with General Data Protection Regulations (GDPR).
  • Coordinated with third-party vendors for translation and notarization services, negotiating fee quotes and securing approvals from Directors.
  • Prepared and submitted application forms in ICA-compliant formats, ensuring accuracy and adherence to requirements.
  • Drafted tailored cover letters that effectively highlighted clients' holistic profiles and unique qualities for immigration submissions.
  • Managed client and stakeholder relationships, ensuring strong communication and service satisfaction.
  • Generated reports from the internal database, ensuring data accuracy and integrity.
  • Assisted the Marketing Director by creating industry-related articles, contributing to the company's content marketing efforts.

Senior Immigration Consultant

Newland Chase Solutions Pte Ltd
04.2021 - 04.2024
  • Act as a strategic partner to case managers and clients’ immigration teams, providing guidance on the implications of cross-border employee movements or changes in employment status, ensuring informed decision-making on immigration matters.
  • Offer case-specific and organizational-level immigration advice to case managers, helping plan and execute employee immigration strategies effectively.
  • Collaborate with the client’s Immigration Manager and Talent Mobility Consultant to design and implement regional policies, tools, programs, and processes that support employee immigration.
  • Provide recruiters, managers, and employees with advice on complex immigration issues, communicating case processing procedures, timelines, and conducting in-depth immigration analyses.
  • Lead the strategic planning and execution of three large-scale employee migration projects between entities, working with legal teams to secure exemptions from the Ministry of Manpower (MOM), understanding tax complexities, and collaborating with Talent Mobility Consultants on international assignments.
  • Review the client's workforce to ensure immigration compliance, with a focus on adapting to the upcoming COMPASS framework implementation in September 2023.
  • Monitor APJ region communications, partnering with consultants to ensure seamless interaction with the client’s Talent Mobility team and meet client expectations.
  • Track authorization expiration dates and filing deadlines, proactively addressing potential challenges to maintain immigration compliance.
  • Regularly update internal databases and visa reports to maintain accurate records of immigration status and authorizations.
  • Review immigration eligibility documents, identifying potential benefits or immigration options for employees.
  • Liaise with immigration authorities, including the Ministry of Manpower (MOM) and the Immigration and Checkpoints Authority (ICA), as well as international counterparts when needed.
  • Support ad-hoc immigration compliance and research initiatives across the APAC region.
  • Ensure case managers provide clear, complete information to clients, managing expectations around timeframes, documentation requirements, red flags, and tailored advice.
  • Conduct immigration assessments for new hires and international assignments, requesting additional information when necessary to ensure accurate evaluations.
  • Serve as the first escalation point, coordinating with the client’s Client Services Manager and immigration consultants to resolve issues, and keeping clients informed of escalations and resolutions.
  • Stay current with immigration regulations and policy changes across the APAC region, communicating their impact to employees and adjusting strategies as needed.
  • Oversee case management and processing of Employment Pass, Dependent Pass, ONE Pass, S Pass, and Work Permit applications.

Client Success Manager/Copywriter

Dunlin Immigration Concierge
06.2017 - 01.2021
  • Understanding the client’s concerns and focus objectively on outcome-based strategies to address their concerns
  • Draft an onboarding plan with specifics (objectives, timeline, client experience, workflow etc.) for the client
  • Standard onboarding processes
  • Communicate the client’s goals/objectives and represent the client’s interests to the backend team.
  • Effective case management of 100 client documents and applications in a dynamic and fast-paced environment
  • Manage 2 junior client service executives and keep them on-track with their monthly KPIs
  • Liaising with the client to gather all information and documents needed for the application in a timely manner
  • Collation, sorting, and organizing documents in required ICA format
  • Copywriting for all clients to showcase the strengths in their profile
  • Conducting handovers and running through the final document package to the clients
  • Attending to the clients’ queries and the completion of formalities during and post submission
  • Keep up to date on all immigration-related news and regulations
  • Support in recruitment, training and development, payroll matters and processes
  • Work closely with business stakeholders in analyzing gaps and design suitable system changes that could allow organization's continued success and operational efficiencies on the ground
  • Manage employee benefits including leave, insurance claims and renewals

Education

Rules and Regulations for Financial Advisory Services, Life Insurance and Investment-Linked Policies II

Singapore College of Insurance
Singapore
10.2020

High School Diploma -

Millennia Institute - A Levels
Singapore
12.2015

Skills

  • Client Services Management
  • Improvement Initiative
  • Employment-based Immigration
  • Strategic Planning
  • Cross-Cultural Communication
  • Data Analysis and Reporting
  • Stakeholder Management
  • Proficient in Zoho CRM, SAP-HR, Service Now, Adobe Acrobat DC, Nuance Power PF, Microsoft Office, Canva

Languages

English
Chinese

References

  • Nitin Maggon, Executive Director of JP Morgan
  • Yogavarathan, Business Development Manager of Dunlin Immigration Concierge

Timeline

Senior Immigration Consultant

E&H Consulting Group Pte Ltd
05.2024 - Current

Senior Immigration Consultant

Newland Chase Solutions Pte Ltd
04.2021 - 04.2024

Client Success Manager/Copywriter

Dunlin Immigration Concierge
06.2017 - 01.2021

Rules and Regulations for Financial Advisory Services, Life Insurance and Investment-Linked Policies II

Singapore College of Insurance

High School Diploma -

Millennia Institute - A Levels

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Rachael Bryant