Maxine Lai
Singapore
Summary
Knowledgeable Logistics Lead with solid background in overseeing logistics operations and ensuring efficient supply chain management. Adept at developing streamlined processes and mitigating operational bottlenecks to enhance workplace productivity. Demonstrated proficiency in team leadership and inventory management.
Overview
12
12
years of professional experience
Work History
Logistics Supervisor
SICK PRODUCT ASIA CENTER PTE LTD
08.2022 - Current
- Overseeing direct end customers and distributors across Singapore and Southeast Asia.
- Assuring product supply continuity and timely shipments within established lead times
- Coordinating delivery needs and execution with Customer Fulfillment team
- Communicating and negotiating with Sales, Customer Services, Country Sales Managers, and Hub Sales Directors regarding product availability and lead times
- Monitor performance metrics to identify and address potential bottlenecks
- Controlling and monitoring transportation costs by planning orders to minimize expedited shipping
- Handling RMA (Repair/Exchange) and Warranty goods, ensuring proper checking upon receipt and resolving irregularities
- Maintaining and updating all related SOPs to reflect current practices
- Identifying process gaps and proposing improvements to streamline workflows and enhance efficiency
- Conducting periodic physical stock checks and investigating/resolving inventory discrepancies
- Participating in the selection of a 3PL provider for local inbound and outbound handling
- Collaborating on forecast and demand planning
- Generating monthly reports and analyzing performance data
- Motivate and manage the operations team to consistently deliver high-quality results aligned with established SOPs
- Contribute to team efforts in improving warehouse performance and inventory accuracy at the site
- Generate and present relevant data and analysis to the operations team, providing insights across the entire supply chain
- Optimized storage solutions within the warehouse to maximize space utilization while maintaining organization standards.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Logistics Executive
SICK PTE LTD
11.2019 - 08.2022
- Establish and enforce Standard Operating Procedures (SOPs) for smooth traffic flow
- Maintain effective communication with customers and overseas counterparts
- Performing warehouse duties, including receiving, checking, retrieving, loading/unloading, repacking, and palletizing all products
- Take ownership of the success or failure of material shipping and delivery schedules
- Collaborate with transportation providers to optimize delivery rates and routes
- Guide internal teams in recommending the most advantageous transportation modes, routing, equipment, and frequency
- Proactively manage the flow of incoming materials and outgoing finished products to ensure prompt delivery to customers
Export Executive
Yusen Logistics
08.2019 - 11.2019
- Negotiate and book cargo space with shipping lines and airlines, ensuring the cargo reaches its destination on time and within budget
- Prepare and assemble all necessary shipping documentation, such as bills of lading, commercial invoices, and certificates of origin
- Track and trace shipments throughout the journey, keeping customers informed of the cargo's location and status
- Resolve any issues that may arise during the shipping process, such as delays, damage, or lost cargo
- Build and maintain strong relationships with clients, providing them with updates and addressing their concerns
Logistics Specialist
Astro Agencies Pte Ltd (Trading)
02.2017 - 07.2019
- Inspect incoming and outgoing shipments for accuracy and condition
- Track shipments efficiently using database entries
- Prepare outgoing items for shipment, ensuring proper packaging, labeling, and postage
- Collaborate effectively with colleagues to achieve team shipment goals
- Report inventory and shipment discrepancies promptly to the supervisor
- Conduct annual stock-take and bi-monthly stock counts for accurate inventory management
- Coordinate transportation arrangements for optimal efficiency and cost-effectiveness
- Contribute actively to team efforts by accomplishing assigned tasks and exceeding expectations where possible
- Process customer requests and supply orders to ensure timely and accurate order fulfillment
- Maintain efficient inventory controls by collecting stock location data and generating print requests
- Uphold high-quality service standards by adhering to organizational guidelines and procedures
Shipping Team Lead
SHINYANG SHIPPING SDN BHD
05.2013 - 06.2017
- Overseeing the smooth and efficient operation of the entire shipping process, from booking cargo space to delivery at the destination
- Identifying and mitigating potential risks and disruptions to ensure timely and cost-effective shipments
- Developing and implementing strategies for optimizing shipping routes, modes, and costs
- Collaborating with various stakeholders such as carriers, customs authorities, and clients to ensure smooth logistics
- Booking cargo space with shipping lines and airlines
- Preparing shipping documentation, such as bills of lading and customs declarations
- Tracking and tracing shipments throughout the journey
- Resolving shipping issues, such as delays, damage, or lost cargo
- Maintaining accurate records and reports on shipping activities
- Budgeting and managing shipping costs
- Motivating and leading a team of shipping personnel, assigning tasks, providing guidance, and monitoring performance
- Ensuring team members adhere to safety regulations and company policies
- Creating a positive and productive work environment for the team
Education
Bachelor of Science with Honours - Global Logistics
CONVERTY UNIVERSITY
01.2024
Diploma - Logistics And Supply Chain Management
KAPLAN HIGHER EDUCATION ACADEMY PTE LTD
01.2022
Sijil Pelajaran Malaysia (SPM) -
SMK Sungai Maong
01.2007
Skills
- Problem-Solving
- Decision Making
- Leadership
- Communication
- SAP Global Core
- Planning & Organization
- Transportation management
- SOP compliance
Accomplishments
- Collaborated with team of 5 in the development of project for new warehouse in year 2023.
- Supervised team of 7 staff members.
- Collaborated with customer fulfillment team to setup HUB in Southeast Asia (SAP system) - Year 2020
- Collaborate with Malaysia Plant in develop high efficiency for shipment from Malaysia to China - Year 2024
Languages
Chinese (Mandarin)
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
German
Beginner (A1)
Current Work Pass
- S Pass
Current Salary
- Annual Income : SGD 52,076 (Not include AWS)
Personal Information
- Date of Birth : 18 June 1989
- Nationality : Malaysian (Sarawakian)
- Driving License : Class C (Singapore License)
- Marital Status : Single
Hobbies and Interests
- Muay Thai
- Fishing
- Hiking
- Swimming
Additional Information
A highly motivated and results-oriented individual, I am driven by a passion for continuous learning and effective problem-solving. My strategic thinking enables me to identify and resolve complex challenges. As a strong communicator and collaborator, I excel at working within diverse teams. Furthermore, I am a quick learner adept at rapidly adopting new technologies and processes. I am confident my skills and experience will make me a valuable asset to your organization.
Expected Salary & Service Notice
- Expected Salary : SGD 4.5K - SGD 5.0K (Nego)
- Serving Notice : 1 Month
Timeline
Logistics Supervisor
SICK PRODUCT ASIA CENTER PTE LTD
08.2022 - Current
Logistics Executive
SICK PTE LTD
11.2019 - 08.2022
Export Executive
Yusen Logistics
08.2019 - 11.2019
Logistics Specialist
Astro Agencies Pte Ltd (Trading)
02.2017 - 07.2019
Shipping Team Lead
SHINYANG SHIPPING SDN BHD
05.2013 - 06.2017
Diploma - Logistics And Supply Chain Management
KAPLAN HIGHER EDUCATION ACADEMY PTE LTD
Sijil Pelajaran Malaysia (SPM) -
SMK Sungai Maong
Bachelor of Science with Honours - Global Logistics
CONVERTY UNIVERSITY
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