Faris Martoyo
Summary
Versatile and achievement-oriented professional with a proven track record at Grocery Logistics of Singapore, excelling in logistics coordination and management. Leveraged Excel for data analysis to enhance team and operations productivity. Adept at developing streamlined processes and mitigating operational bottlenecks to enhance workplace productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Logistics Supervisor
Grocery Logistics of Singapore Pte Ltd
08.2022 - Current
- Managed within a team of 3, taking care of 11 fulfillment from stores (FFS) with 8 different transporters.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
- Resolved any issues arising from delivery discrepancies or damaged items promptly, minimizing impact on overall operations and customers' feedback.
- Collaborated with other supervisors to maintain smooth inter-departmental communication and operations.
- Assisted upper management in setting departmental goals aligned with company objectives while providing input based on real-world experiences.
- Analyzed data trends to forecast future demand accurately, enabling better resource allocation and planning to meet KPIs such as Delivery On Time as well as Net Promoter Score.
- Monitored logistics performance and identified improvement opportunities.
- Collaborated with the FairPrice Online team in the development of the standard operating procedures for all transporters to follow and maintained records of activities to ensure the alignment of our practices.
- Developed and implemented strategies to improve team productivity and efficiency across all 11 FFS stores.
Delivery Rider
Foodpanda Singapore
07.2021 - 08.2022
- Reduced delivery times by effectively planning and optimizing routes based on traffic conditions and distance.
- Enhanced customer satisfaction by ensuring timely deliveries and maintaining clear communication throughout the process.
- Increased positive feedback from customers by providing exceptional service during pickups and dropoffs.
- Adapted quickly to changes in delivery schedules or routes due to unforeseen circumstances, minimizing delays.
- Resolved customer complaints promptly and professionally, maintaining a positive relationship between the business and its clients.
- Balanced multiple delivery assignments simultaneously, prioritizing tasks based on urgency and importance to meet deadlines consistently.
- Managed customer inquiries and complaints in polite and professional manner.
Logistics Management Supervisor
Home Team Academy
06.2021 - 06.2022
- Conducted thorough analyses of inventory processes, identifying opportunities for optimization and cost reduction.
- Developed strong relationships with vendors, ensuring consistent product quality and timely deliveries.
- Designed comprehensive contingency plans to address potential influx of migrant workers into our Government Quarantine Facility.
- Managed logistics budgets and forecasting to achieve cost-effective operations while ensuring a 6-month inventory for sustainability or unforeseen circumstances.
- Evaluated the managing agent's performance and provided feedback on areas requiring improvement.
Support Staff Assistant
Ocean Integrated Facility Management
11.2020 - 01.2021
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with residents.
- Confirmed excellent customer service by quickly resolving customer concerns while collaborating with property officer and condominium manager to ensure that the request is investigated immediately.
- Follow-up and documented all work performed by contractors such as landscaping, pool cleaning, et cetera.
- Completed routine maintenance tasks efficiently, ensuring optimal equipment performance and minimizing downtime such as lifts and intercoms.
Firearms Instructor
Singapore Police Force
06.2019 - 11.2020
- Took charge of 7 squads of SPF trainees and co-lead other ICA trainees while maintaining 95% marksmen per squad. Showcased leadership and dedication to achieving excellence.
- Conducted regular maintenance checks on range equipment to ensure optimal functionality and safety during training sessions.
- Remained current on industry trends, incorporating relevant updates into course materials as needed.
- Contributed to a positive learning atmosphere by fostering open communication between instructors and trainees regarding expectations, goals, and performance outcomes.
- Adapted instructional methods to accommodate diverse learning styles and skill levels of trainees.
- Supported the professional growth of fellow instructors through peer mentoring and constructive feedback on teaching techniques.
- Collaborated with other subject matter experts to enhance our instructors' training lessons.
- Maintained a safe learning environment by enforcing strict range safety protocols during all training sessions.
- Assisted students in overcoming challenges related to firearm usage, such as grip strength or recoil management.
- Improved trainee accuracy by providing personalized coaching and feedback during live-fire exercises.
- Facilitated the certification process for new firearms instructors, ensuring adherence to industry standards and regulations.
Flight Operations Officer (Intern)
Singapore Airlines Cargo
06.2017 - 12.2017
- Evaluated potential risks associated with specific routes or destinations, providing alternative options when necessary for optimal safety considerations.
- Enhanced flight operations efficiency by developing and implementing detailed procedures and protocols.
- Provided comprehensive future flight documents to CAAS, covering route planning, cargo content, etc.
Waiter
Katrina Group Limited
06.2014 - 11.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Communicated with kitchen staff to enable accurate food preparation.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Ensured food safety compliance by adhering to proper handling procedures when serving dishes.
- Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Diploma - Aviation Management
Republic Polytechnic
Woodlands, Singapore2018
Skills
- Logistics Coordination and Management
- Transportation management systems
- Decision-Making
- Excel /Technical Data Analysis
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Active Listening
- Flexible and Adaptable
- People Management
- Resourceful and Analytical
Accomplishments
- National Service Basic Leadership Course
- Firearms Instructor Course
- SPF Commander's Award
- FairPrice 50th Anniversary Shoot
- Ruby Award by FairPrice Group
Certification
- First Aid, CPR, and AED Certification.
- Undergoing Fire Safety Manager Certification.
- Undergoing Data Analytics by Google Certification.
Timeline
Logistics Supervisor
Grocery Logistics of Singapore Pte Ltd
08.2022 - Current
Delivery Rider
Foodpanda Singapore
07.2021 - 08.2022
Logistics Management Supervisor
Home Team Academy
06.2021 - 06.2022
Support Staff Assistant
Ocean Integrated Facility Management
11.2020 - 01.2021
Firearms Instructor
Singapore Police Force
06.2019 - 11.2020
Flight Operations Officer (Intern)
Singapore Airlines Cargo
06.2017 - 12.2017
Waiter
Katrina Group Limited
06.2014 - 11.2017
- First Aid, CPR, and AED Certification.
- Undergoing Fire Safety Manager Certification.
- Undergoing Data Analytics by Google Certification.
Diploma - Aviation Management
Republic Polytechnic
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