Maxim Chong
Summary
Proven service crew member with a track record of enhancing customer satisfaction at Little Farms, adept in customer service and data analysis. Effective communication, consistently contributed to sales targets and positive customer feedback. Excelled in high-pressure situations by leveraging strong multitasking abilities and a robust work ethic. Effective Student committed to learning, developing skills in Data Science and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects.
Overview
2
2
years of professional experience
Work History
Service Crew Member
Little Farms
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Continuously engaged in learning opportunities such as workshops or trainings to improve personal performance within the role.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Service Crew
Celavi
09.2022 - 06.2023
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
Education
No Degree - Data Science
Ngee Ann Polytechnic
Singapore03.2026
No Degree - O-Level
Zhonghua Secondary School
Singapore11.2022
Skills
- Customer Service
- Cleaning and sanitizing
- Verbal and written communication
- Strong Work Ethic
- Data Visualization and Presentations
- Data Analysis
- Python Programming
- Excel Functions
- SQL
- Data Cleaning
- SQL Databases
- Tableau
- Tableau Software
- Database Programming and SQL
- Machine Learning
- Data Modeling
Timeline
Service Crew Member
Little Farms
09.2023 - Current
Service Crew
Celavi
09.2022 - 06.2023
No Degree - Data Science
Ngee Ann Polytechnic
No Degree - O-Level
Zhonghua Secondary School
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