Summary
Overview
Work History
Education
Skills
Timeline
Generic

Masturah Sakiman

Summary

Awarded Best Passenger Service Staff at Asia Star Pacific Pte Ltd, demonstrating exceptional customer service and problem-solving skills. Expert in handling reservations, including payment transactions and flight bookings, with a proven track record of efficiently managing boarding gates and flight assignments. Excelled in coordinating with airlines and immigration, ensuring seamless passenger experiences.

Overview

12
12
years of professional experience

Work History

Customer Service Assistant

DNATA (S) Pte Ltd
Changi Airport Boulevard
08.2016 - Current

Currently in NTL team. Assign to meet passengers who are not allowed to enter Singapore and liase with Airlines and Immigration (All Terminals)

As and when meet arrival passengers, assist passenger for their connecting flights.

Assign to assist Gate Departures

Escort Arrival/Departure crews

Assign Meda/UM escort

Customer Service Associate

Jetstar Asia Pte Ltd
Changi Airport
04.2014 - 08.2016

Check-in and board passengers

Assist delay flights

Assist Supervisor to brief staff to maintain seamless checkin and boarding

Passenger Service Associate

Asia Star Pacific Pte Ltd
Changi Airport Boulevard
07.2012 - 09.2014

Assign with assisting boarding gates at different schedules times

Do common check-in for TR & 5J flight

Education

NIL - Enginneering

ITE MacPherson
Paya Lebar
05.1997

O Level - Adacemics

Ping Yi Secondary School
Chai Chee
11.1994

PSLE -

East Coast Primary School
Chai Chee
11.1989

Skills

Best Passenger Service Staff while workin for Asia Star Pacific Pte Ltd

Been assign to assist J8 (SIN-MEL) flight while for working for Jetstar

Been assisting with Jetstar Reservations counter when the need arise

Assign to TigerAir Reservations at Terminal 1 (Receive payments and handle booking of flights)

Assign to open and close flights

Timeline

Customer Service Assistant

DNATA (S) Pte Ltd
08.2016 - Current

Customer Service Associate

Jetstar Asia Pte Ltd
04.2014 - 08.2016

Passenger Service Associate

Asia Star Pacific Pte Ltd
07.2012 - 09.2014

NIL - Enginneering

ITE MacPherson

O Level - Adacemics

Ping Yi Secondary School

PSLE -

East Coast Primary School
Masturah Sakiman