Masrinah Binte Latiff

CBRE GWS Pte Ltd

10.2022 - Current

Currently a full time Senior Facility Coordinator with more than 5 years of experience in Facility Management, Customer Service Management & Soft Services.

Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts on facility management and janitorial scopes
Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
Administered regular assessments to track progress and address any areas requiring additional focus or support for employees and contractors'' growth.
Created an internal knowledge-sharing platform such as one drive where employees could share best practices and collaborate on projects more effectively.
At least once a week training session for both employees and contractors
Identified areas in need of improvement and implemented solutions.
Optimized existing training contents based on participant feedback, ensuring relevance of content material across employees and contractors based on their needs on site
Implemented a mentorship program, pairing experienced staff members with new hires for personalized guidance and support.
Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
Documented training sessions attendance and participation and provided feedback to management.
Conduct question and answer session after training session to ensure employees and contractors fully understand the topic

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