Masrinah Binte Latiff
Senior Facility Coordinator
Summary
Accomplished my experiences as a Senior Facility Coordinator at CBRE GWS Pte Ltd, leveraging over 5 years in facility management, customer service and internal trainings for both internal and external clients. Significantly improving knowledge sharing and operational efficiency. Skilled in training in facilities area, soft services, finance system such as MyBuy, Coupa, etc and effective communication.
I am currently seeking an opportunity in the facilitating industry in areas that are related to my experiences and specialized skills.
Overview
5
5
years of professional experience
Work History
Senior Facility Coordinator
CBRE GWS Pte Ltd
10.2022 - Current
- Currently a full time Senior Facility Coordinator with more than 5 years of experience in Facility Management, Customer Service Management & Soft Services.
- Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts on facility management and janitorial scopes
- Conducted post-training analysis to identify areas for improvement in future sessions, resulting in continuous refinement of program offerings.
- Administered regular assessments to track progress and address any areas requiring additional focus or support for employees and contractors'' growth.
- Created an internal knowledge-sharing platform such as one drive where employees could share best practices and collaborate on projects more effectively.
- At least once a week training session for both employees and contractors
- Identified areas in need of improvement and implemented solutions.
- Optimized existing training contents based on participant feedback, ensuring relevance of content material across employees and contractors based on their needs on site
- Implemented a mentorship program, pairing experienced staff members with new hires for personalized guidance and support.
- Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
- Documented training sessions attendance and participation and provided feedback to management.
- Conduct question and answer session after training session to ensure employees and contractors fully understand the topic
Education
No Degree - History/Art
Jurong Secondary School
Singapore, Null, Singapore 04.2001 -
Skills
Mentoring abilities
Activity Planning
Finance
Employee Mentoring
Class preparation
Coaching & Mentoring
New hire on-boarding
Verbal and written communication
Feedback collection
Training delivery
Presentation
Materials Preparation
Schedule Management
Employee Coaching
Work Coordination
Data Entry
Coaching and Development
Timeline
Senior Facility Coordinator
CBRE GWS Pte Ltd
10.2022 - Current
No Degree - History/Art
Jurong Secondary School
04.2001 -