Chien Yi, Cherry Chang
Singapore
Summary
With a BA degree in Travel Management, and several years of hospitality work experience I'm now looking for a challenging and interesting position. My key strengths include strong analytical and numerical skills, a keen eye for detail and quality, and positive communication and interpersonal skills. I enjoy working in a team environment or independently helping others to become successful and ensuring client satisfaction. I am responsible, reliable and honest.
Overview
18
18
years of professional experience
Work History
Senior Facility Coordinator
Jones Lang LaSalle Incorporated
08.2023 - Current
- Serve as the initial point of contact for all site event related inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests.
- Execute experience services in a manner consistent with the SLA's, standard processes, professional brand image and compliant with applicable local laws, rules, and regulations.
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client.
- Support data collection, analysis and reporting to ensure alignment with the Clients' goals and objectives.
- Strive to continually improve experience service performance.
- Achieve and exceed goals including performance goals, team goals and Clients' goals.
- Perform Onsite Finance support for all sites such as PO/GR Creation, invoice submission and Finance report update for client billing.
Facility Coordinator
Jones Lang LaSalle Incorporated
12.2018 - 08.2023
- Provide general overall facility management services including continuous monitoring of office/facility.
- Conduct morning checks on the facilities in the office.
- Act as an interface with client, visitors and guests.
- Being the point of contact for building landlord.
- Assist Client with tactical planning for the facilities team's goals and objectives.
- Properly & effectively administer and maintain all services under the Facility Administrator's responsibility (see following sections for details).
- Manage & maintain facility management tasks as assigned.
- Ensure appropriate follow up with customers.
- Seek to continuously improve processes, systems and overall client satisfaction.
- Assist with budgetary requests, analysis and reporting.
- Finance.
- Meeting Room Support.
- Carpark Management.
- Engineering Support.
- Client/Stakeholder Management.
- Procurement & Vendor Management.
- Site Operations.
- Events Management.
- Health & Safety Management.
- Malaysia office remote operation.
FMOD Backfill
Jones Lang LaSalle Incorporated
06.2016 - 12.2018
- Customer relationship management and enhance the overall customer's experience.
- Concierge & Front of House expertise adapt in business environments held to the highest hospitality standards.
- Reporting & Administrative Management.
- Events Management, Lead and Coordinate the service partners and oversee services operation.
- Raise and assisted to resolve work orders and service requests for the purpose of resolution facility issues.
- Responsible to Greets/Announce clients, applicants and visitors.
- Receive, process and monitoring Invoice payment on a monthly basis.
- Processing of Pass-through Invoices and Accruals.
Concierge Executive - Junior Management
Jones Lang LaSalle Incorporated
07.2015 - 06.2016
- Managing condominium estate counter.
- Assist of facility booking.
- Responded to telephone and email communications.
- Supervise contractors and suppliers.
- Handled and resolved resident's inquiries and requests.
Customer Services Executive - Junior Management
Arcc Offices Pte Ltd
07.2011 - 06.2015
- Managed and trained newly hired staff, performed administrative and clerical duties.
- Coordinated with staff concerning customer issues and how to resolve them.
- Displayed merchandising in proper rack locations to better serve customers.
- Responsible for inventory control to insure adequate/suitable supplies maintained on site.
- Handled and resolved customer inquiries and requests.
Guest Services Executive - Junior Management
Mandarin Orchard Hotel Singapore
08.2009 - 06.2011
- Maintained upscale friendly environment for all hotel guests and conference patrons.
- Performed front desk receptionist duties to include room assignments and billing.
- Updated customer data base and related administrative duties.
- Responded to telephone and email communications from clients in an efficient and professional manner.
- Efficiently handled a variety of calls with skilled phone etiquette and strong retention to details, resolving client requests and issues.
- Exercised judgment while handling guest inquiries, and responded promptly with accurate and thorough information according to the individual needs of guests.
Customer Services Agent
Singapore Airport (Changi) Terminal Services
06.2007 - 08.2008
- Highly proficient performing ground staff duties.
- Gave accurate and detailed information regarding flight schedules and gate locations.
- Demonstrated ability of verifying passenger departure documents.
- Handled arrival and departure flight specifics.
- Rescheduled passengers with flight interruption and cancelations.
- In-depth knowledge of providing passengers with general travel information.
Education
BA - Travel Management
National Kaohsiung Hospitality College
07.2009
AA - applied Foreign Language
Kang-Ning Junior College of Medical Care and Management
06.2006
Skills
- Excellent interpersonal and communication skills
- Demonstrated qualities of leadership
- Initiative
- Judgment
- Ability to handle high customer volume under pressure
- Excellent written and oral communication skills
- MS Word
- Excel
- Related administrative skills
References
References will be supplied upon request.
Languages
English
Chinese
Hokkian
Timeline
Senior Facility Coordinator
Jones Lang LaSalle Incorporated
08.2023 - Current
Facility Coordinator
Jones Lang LaSalle Incorporated
12.2018 - 08.2023
FMOD Backfill
Jones Lang LaSalle Incorporated
06.2016 - 12.2018
Concierge Executive - Junior Management
Jones Lang LaSalle Incorporated
07.2015 - 06.2016
Customer Services Executive - Junior Management
Arcc Offices Pte Ltd
07.2011 - 06.2015
Guest Services Executive - Junior Management
Mandarin Orchard Hotel Singapore
08.2009 - 06.2011
Customer Services Agent
Singapore Airport (Changi) Terminal Services
06.2007 - 08.2008
AA - applied Foreign Language
Kang-Ning Junior College of Medical Care and Management
BA - Travel Management
National Kaohsiung Hospitality College
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