Maria Nakamura

Arcc Holdings is a diversified investment group specializing in real estate, flexible workspaces, and hospitality services across Asia.

As Head of Business, I oversee a portfolio generating $17M annually, leading strategic initiatives to drive profitability, streamline operations, and expand market presence across Asia. Specialize in flexible workspace solutions, asset optimization, and cross-functional team leadership to achieve measurable business outcomes.

Key Achievements:

• Improved EBITDA for Singapore (5%, SGD 500K) and Kuala Lumpur (8%, SGD 150K) through lease restructuring, exclusivity agreements, and enhanced event space marketing (+SGD 50K).
• Spearheaded a group-wide rebranding project to unify Arcc Group’s identity and strengthen market positioning (ongoing).
• Secured rooftop access for the Centrepoint South VRV aircon project, enabling a 5% occupancy growth and SGD 60K in added annual revenue.
• Developed Salesforce CRM rollout for Asset Management, streamlining property management processes and improving investor relations.
• Conducted corporate culture workshops, achieving 95% employee understanding and 100% clarity ratings for strategic alignment initiatives.
• Closed three non-performing centres in China, reallocating resources to profitable markets and minimizing financial losses.

(A division of Arcc Holdings)

As Head of Hospitality at Arcc Spaces, I led the transformation of operations, customer experience, and product development across Asia, focusing on elevating service standards, tenant retention, and operational excellence.

Key Achievements:

• Led two major renovation projects in Shanghai and Singapore, upgrading centers to premium hospitality designs. Launched a tenant portal with 80% adoption in six months, generating SGD 80K in additional revenue.
• Restructured the operations team, improving tenant retention and renewal rates with increased rental yields (except for China in 2024).
• Developed a tenant-centric mobile app and implemented data-driven service enhancements to boost satisfaction and retention.
• Drove hospitality training programs to retrain traditional teams in adopting a modern hospitality approach to service excellence.

As Head of Operations, I managed multi-region operations to optimize efficiency, ensure profitability, and maintain service excellence across Arcc Spaces.

• Reduced operational expenses (OPEX) and IT spending by 1% per city through strategic cost management and efficiency measures.
• Consolidated multiple SOP processes into a unified library, streamlining procedures across regional offices to improve consistency and efficiency.
• Standardized training and operational procedures, improving efficiency and maintaining adherence to quality standards.

Business Innovation Manager

(October 2018-March 2019)

• Developed standardized product knowledge handbooks for each asset to align service delivery with the company’s business model.
• Partnered with business unit managers to implement service initiatives and monitoring systems.

• Taught Business Studies, Commerce, and Society & Culture at high school level across Sydney. An average of 30 students in a class.
• Provided personalized English coaching as a Pearson Academic (PTE) Tutor, supporting language proficiency for academic success.
• Completed practicums at Birrong Girls High School, Merrylands High School, and Cerdon College, gaining hands-on teaching experience.

Reason for leaving: To return to Singapore to be with family.

• Launched the "Career Advantage" workshop, growing participation from 2 to 20 students per session within a year.
• Increased advertised roles from 3 to 30 by engaging hiring managers to employ current students.
• Initiated and managed the Student Jobs on Campus program, recruiting students across university departments and expanding employment opportunities.

Reason for leaving: Student Visa expired in March. Work contracts offered are only for those on permanent work visas or current student visas.

• Managed a $5M portfolio while leading a team of 30+ in a six-star luxury hotel.
• Optimized room revenue through an upselling program and improved guest satisfaction via enhanced operational standards.
• Spearheaded quality improvement initiatives, proposing strategies and presenting monthly action plans across departments.

Reason for leaving: To pursue a master’s degree in Australia.