Kah Chen Chong
Singapore
Summary
Dedicated and results-driven Senior Client Specialist with over 10 years of experience in the fast-paced flex space and coworking industry across Singapore, Malaysia, and Myanmar. Proven expertise in delivering exceptional client experiences, managing high-value relationships, and driving customer retention in competitive markets. Skilled in operational excellence, vendor management, and cross-functional collaboration, with a strong track record of supporting business growth through service innovation and process improvements. Recognized for professionalism, adaptability, and the ability to thrive in dynamic, multicultural environments.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Client Experience Specialist
Arcc Spaces Pte Ltd
03.2019 - Current
- Effectively liaised with senior clients and external vendors, ensuring smooth delivery of services, timely resolution of issues, and strengthening long-term partnerships.
- Managed client escalations by identifying root causes, providing timely resolutions, and maintaining positive long-term relationships.
- Oversee daily center readiness, ensuring all facilities meet brand standards of hospitality and functionality.
- Coordinate with vendors, service providers, and building management to deliver seamless client experiences.
- Monitor and manage client onboarding and offboarding processes.
- Guide and mentor junior client specialists or front-of-house team members.
- Provide training and feedback to ensure consistent delivery of high service standards.
- Contribute to achieving revenue targets through cross-selling meeting rooms, event spaces, and other services.
- Propose and implement improvements in service delivery, workflows, tools, systems to make client experience smoother and more scalable.
- Curate and support member engagement initiatives, events, and partnerships to enhance the client community.
Senior Community Manager / Community Manager
The Co Spaces Pte Ltd
01.2017 - 01.2019
- Curated and executed monthly community event series, enhancing member engagement and fostering networking opportunities.
- Established partnerships with local businesses to provide exclusive perks, driving added value for members and guests.
- Managed event and meeting space inquiries, achieving set KPIs while ensuring seamless client experiences.
- Oversaw vendor contracts (pest control, newspaper supply, air-conditioning servicing, cleaning, and security), ensuring cost efficiency and high service standards.
- Conducted guided tours for prospective coworking and hot-desk clients, contributing to increased membership conversions.
- Maintained accurate file management systems, ensuring efficient document retrieval and compliance with internal processes.
- Ensured operational readiness of coworking spaces, delivering a consistently high standard of service to tenants.
Community Manager
The Co Spaces Pte Ltd
01.2016 - 01.2017
- Curated monthly community event series for members.
- Scheduled cold calls to increase event sales by 20%.
- In charge of vendor's contract which includes pets control management, newspapers supplies, aircon servicing, cleaning companies, security systems, etcetera.
- Responsible for renewal of the existing lease.
- Conducted viewing tour.
- Ensure the file management system is handled correctly for easy retrieval.
- Ensure operations well ready at all times to serve tenants better.+65 8887 6914
Acting Center Manager
Arcc Spaces Pte Ltd
01.2014 - 01.2016
- Led business setup and pre-opening operations for a new serviced office centre in Yangon, ensuring seamless launch and operational readiness.
- Strengthened client retention strategies by fostering strong relationships, resulting in improved tenant satisfaction and renewals.
- Contributed to training and onboarding of Operations and Sales teams, equipping staff with service and process knowledge.
- Collaborated with real estate agents to gather market intelligence and secure strategic opportunities.
- Negotiated lease renewals with minimal incremental charges, reducing costs and safeguarding profitability.
- Conducted client viewings and facility introductions, tailoring proposals, quotations, and agreements to prospect needs.
- Implemented Standard Operating Procedures (SOPs) and provided continuous job training to ensure consistency and service excellence.
- Managed vendor contracts and renewals, ensuring comprehensive maintenance coverage and cost efficiency.
- Prepared and submitted reports including monthly expense reports, meeting minutes, and market research to senior management.
Education
Diploma - Hotel and Hospitality Management
University Tunku Abdul Rahman
Graduated With A 3.46 GPA01.2011
Skills
- Event Planning
- Customer Service
- Calendar Management
- Inventory Control
- Administrative Support
- Skilled with telephone inquiries
- Proficient people person
- Maintain professional demeanor
- Organized and able to prioritize
- Multi-tasker
- Self-starter
- Hardworking
- Time management ability
- Friendly and knowledgeable
- Great team player
- Senior Client Experience Specialist
- High-energy Guest Service Representative focused on promoting customer satisfaction through exceptional service and maintaining outstanding center readiness
- Tech-savvy, highly accurate, and efficient with data entry, and general operations
- Exceptional people skills with a down-to-earth, outgoing personality
Accomplishments
- Silver Awards
- Singapore Retail Association 2020
- Gold Awards
- Singapore Retail Association 2021
- Star Awards
- Singapore Retail Association 2022
Certification
- Basic First AID Courses
- Singapore Emergency Responder Academy
- July - 2021
- WSQ Food Hygiene Courses
- Eduquest International Institute
- October - 2020
LANGUAGES
Malay
English
Mandarin
Timeline
Senior Client Experience Specialist
Arcc Spaces Pte Ltd
03.2019 - Current
Senior Community Manager / Community Manager
The Co Spaces Pte Ltd
01.2017 - 01.2019
Community Manager
The Co Spaces Pte Ltd
01.2016 - 01.2017
Acting Center Manager
Arcc Spaces Pte Ltd
01.2014 - 01.2016
Diploma - Hotel and Hospitality Management
University Tunku Abdul Rahman
Hobbies and Interests
Cooking, swimming, travelling, singing, and reading
References
Nim Sivakumaran
Head of Partnership | Community | Marketing
nimsivakumaran@arccspaces.com
+65 9372 2948