Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Lai

Summary

Dynamic and results-oriented professional with a proven track record of enhancing store performance and customer satisfaction at FluxKeebs. Skilled in customer service and safe food handling practices, demonstrated through effective negotiation with suppliers and establishing robust customer support systems. Excelled in maintaining cleanliness and fostering positive client relationships, achieving a competitive edge in the market.

Overview

10
10
years of professional experience

Work History

Online Shop Owner

FluxKeebs
02.2022 - Current
  • Analyzed sales data regularly to identify trends, adapt strategies, and optimize store performance over time.
  • Reduced operating costs by negotiating with suppliers for better pricing and shipping terms on products.
  • Enhanced customer satisfaction by providing personalized product recommendations and efficient order processing.
  • Established effective customer support systems, resolving issues promptly and fostering positive relationships with clients.
  • Conducted competitor analysis frequently to stay informed about industry trends and maintain a competitive edge in the market.
  • Optimized order fulfillment procedures which resulted in reduced processing time and expedited deliveries.

Deli Clerk

Cold Storage
08.2020 - 12.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Maintained product freshness through effective stock rotation.

Retail Sales Associate

Go Sport Singapore
06.2017 - 11.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.

Sandwich Artist

Subway
06.2015 - 11.2015
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Education

Monfort Secondary School

Skills

  • Customer service
  • Cleanliness and sanitation
  • Honesty and integrity
  • Strong work ethic
  • Cleaning and sanitizing
  • Safe food handling practices

Timeline

Online Shop Owner

FluxKeebs
02.2022 - Current

Deli Clerk

Cold Storage
08.2020 - 12.2020

Retail Sales Associate

Go Sport Singapore
06.2017 - 11.2017

Sandwich Artist

Subway
06.2015 - 11.2015

Monfort Secondary School

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Marcus Lai