Hi, I’m
Marco Lam
Summary
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking a Full-time position. Offering excellent communication and good judgment.
Overview
3
years of professional experience
Work History
Challenger
Retail Sale Associate
01.2022 - Current
Job overview
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Arabica
Barista
05.2021 - 10.2021
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
Meteorites
Customer Service Associate
04.2020 - 04.2021
Job overview
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
Mykonos By The Bay
Kitchen Crew Member
01.2019 - 05.2019
Job overview
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Chopped vegetables, seasoned meats and mixed cake batter ahead of time in preparation for dinner rush.
- Chopped vegetables, cut up fruit and prepared sauces when kitchen staff was busy.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
Hararu Izakaya
Service Crew Member
04.2018 - 12.2018
Job overview
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Kept customers and crew areas organized.
- Assisted in dining room by removing soiled dishes during meal service and transporting to kitchen for washing.
- Calculated totals, processed payments and issued receipts.
- Operated cash registers and POS systems, handling over $Amount in cash daily.
- Monitored Type supply inventory and ordered more before running out to maintain smooth and efficient workdays.
Education
ITE College CentralSingapore
Nitec from Mechanical Engineering Technology
01.2022
Sengkang Secondary SchoolSingapore
N-Level
01.2016
North Spring Primary SchoolSingapore
PSLE
01.2009
Skills
- Flexible & Adaptable
- Customer Service
- Responsible
- Conflict Resolution
- Self-motivated professional
- Customer Support
- Calm and Professional Under Pressure
- Supply and Inventory Maintenance
- Ability to Lift 30 Pounds
- Preparing Garnishes
- Suggestive Selling
- Responsible Serving
- Teamwork and Professionalism
- Mixology Techniques
- Food and Beverage Service
- Hospitality and Guest Service
- Handling Difficult Customers
- Bar Operations and Logistics
- Beer, Wine and Soju Cocktails
- Financial Administration
- Hosting Functions
- Mathematical Reasoning
- Mixed Drinks Preparations
- Food Service Management
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result by introducing Software for Type tasks.
- Achieved Result through effectively helping with Task.
Computor Technician
Skilled in computor hardware components, such as identifying parts, building desktops, doing repairs, Installations and upgrades.
Timeline
Retail Sale Associate
Challenger
01.2022 - Current
Barista
Arabica
05.2021 - 10.2021
Customer Service Associate
Meteorites
04.2020 - 04.2021
Kitchen Crew Member
Mykonos By The Bay
01.2019 - 05.2019
Service Crew Member
Hararu Izakaya
04.2018 - 12.2018
ITE College Central
Nitec from Mechanical Engineering Technology
Sengkang Secondary School
N-Level
North Spring Primary School
PSLE
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