Doris Yap
Summary
I am a 18 years old currently studying in Diploma of Management Studies in SIM. I am fluent in both English and Chinese, able to communicate with customers politely. I am someone who have the willingness to learn and maintains a proper attitude during work.
Overview
3
3
years of professional experience
Work History
Retail Sale Associate
Boss Kids
08.2023 - 09.2023
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Waitress
Tanuki Raw
04.2022 - 03.2023
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
Language Annotator
PacteraEdge
03.2021 - 11.2021
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Checked for accuracy by verifying data and records.
- Followed data entry protocols, rules and regulations.
Waitress
Five By Sans Facon
05.2021 - 10.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Served food and beverages promptly with focused attention to customer needs.
Education
No Degree - Diploma in Management Studies
Singapore Institute of Management
Singapore04.2024
No Degree - O Levels
Whitley Secondary School
Singapore12.2022
No Degree - N Level
Whitley Secondary School
Singapore12.2021
Skills
- Verbal Communication
- Product and Service Sales
- Customer Service
- Dish Preparation
- Seating Assignment Preparation
- Stockroom Organizing
- Answering Customer Questions
- Serve Customers
Timeline
Retail Sale Associate
Boss Kids
08.2023 - 09.2023
Waitress
Tanuki Raw
04.2022 - 03.2023
Waitress
Five By Sans Facon
05.2021 - 10.2021
Language Annotator
PacteraEdge
03.2021 - 11.2021
No Degree - Diploma in Management Studies
Singapore Institute of Management
No Degree - O Levels
Whitley Secondary School
No Degree - N Level
Whitley Secondary School
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