MANJIT KAUR DALIP SINGH

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Assisted call-in customers with questions and orders.
• Promoted company brand and unique offerings through personalized customer service.
• Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
• Completed data entry to record call notes, suggestions and questions.
• Responded to customer calls and emails to answer questions about products and services.
• Responded to customer requests for products, services, and company information.
• Developed customer service policies and procedures to meet and exceed industry service standards.
• Tracked customer service cases and updated service software with customer information.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Investigated and resolved accounting, service and delivery concerns.
• Trained staff on operating procedures and company services.
• Sought ways to improve processes and services provided.
• Investigated and resolved customer inquiries and complaints quickly.

• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Answered customer questions about product availability and shipment times.
• Managed Number+ incoming calls each day with utmost professionalism and knowledgeable service.
• Conducted client and market surveys to identify areas of improvement.
• Collaborated with other departments to guarantee customer satisfaction.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Resolved associate, tool and service delivery issues revealed by statistical reports.
• Sought ways to improve processes and services provided.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.
• Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
• Utilized customer service software to manage interactions and track customer satisfaction.
• Delivered prompt service to prioritize customer needs.

Clean arrival and departure Aircrafts.