Pradheep s/o Rajendran

- Oversee a team comprising 3 Duty Managers, 8 Supervisors, 53 Passenger Services Agents, and 2 Special Service Agents.

- Oversee Passenger Services operations, including check-in, gate management, and arrival areas.

- Provide comprehensive daily supervision.

- Ensure all personnel adhere to established Standard Operating Procedures (SOPs) and directives.

- Guarantee the timely submission of daily operational reports and follow up on necessary actions.

- Plan overall staffing levels and ensure adequate resources are available to support operations.

- Conduct regular roster reviews with teams to ensure optimal deployment and inter-team support.

- Collaborate with the team to establish welfare standards for staff.

- Maintain productive working relationships with airlines, local authorities, service providers, and staff.

- Manage airline requirements and expectations, ensuring staff are aligned with the diverse SOPs and demands set by individual airlines. Conduct regular briefings, audits, and feedback sessions.

- Foster the development of staff and the team into a cohesive and robust unit through ongoing discussions to gather feedback.

- Address operational deficiencies, such as visa violations for new destinations and safety/Dangerous Goods handling, ensuring all staff are informed of changes.

- Provide coaching and counseling to staff regarding performance deficiencies and service failures.

- Oversee a team comprising 9 Supervisors, 45 Guest Service Agents, and 3 Special Service Agents.

- Ensure the delivery of outstanding customer service.

- Address and resolve customer complaints promptly and accurately.

- Coordinate and manage all staff responsibilities, encompassing both airside and groundside operations.

- Handle situations that exceed the authority of supervisors.

- Collaborate closely with airport partners to enhance ground operations and overall efficiency.

- Oversee recruitment, training, workload distribution, performance evaluations, appraisals, and promotions for staff members.

- Prepare daily reports detailing the operational activities occurring at the airport.

- Represent the organization in airport management meetings.

- Oversee a team comprising 30 Guest Service Agents and 1 Special Service Agent.

- Address and resolve issues and complaints that staff are unable to manage.

- Supervise Counter Check-in, Boarding Gate operations, Sales, and Flight Control, providing assistance as necessary.

- Communicate updates regarding company policies and procedures, while mentoring staff to enhance their performance and efficiency.

- Conduct spot inspections of staff performance and suggest necessary improvements.

- Develop and implement enhanced customer service protocols aimed at increasing customer satisfaction.

- Collaborate with senior management to identify new opportunities and ensure employment for all staff members.

- Manage a significant project focused on the company's branding design.

- Manage passenger check-in, oversee flight operations, and conduct baggage tracing in collaboration with lost and found services.
- Supervise boarding gates and produce necessary flight documentation.
- Address all sales inquiries and guest booking complaints at the service counter.
- Flight Controller duties, monitoring flight activities and updating information in the flight movement system.
- Offer assistance to guests regarding airport services.
- Proficient in software applications such as Navitaire and SkySpeed.
- Deliver outstanding service while adhering to the airline's policies.

- Provide assistance to passengers using wheelchairs during both arrival and departure flights.
- Distribute flight documentation.
- Oversee the queue at the check-in counters.
- Direct oversized items to a designated handling area.