Malti Rai

• Monitored airport premises to ensure safety and security compliance.
• Responded swiftly to alarms and emergency situations, ensuring passenger safety.
• Collaborated with law enforcement for incident resolution and reporting.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Ensuring excellent customer service by greeting guests, taking orders, addressing queries, resolving complaints in professional manner .
• Maintaining inventory levels of operating supplies and placing orders as needed to ensure availability and minimize waste.

• Assisting the guest in choosing wines, proving recommendationsbased on their preferences, food pairing and budget considerations.

• Introducing the menu to the guests and assisting them to order.
• In charge of reservations
• Training new staff and part timers
• Handling events

• Managed the flagship store of the company
• In charge of sales and marketing strategies, setting up product pricing and achieving sales targets.
• Set up the process for daily stock take, stock replenishment, sales

closure etc.

• Consistently generated monthly gross sales revenue of more than $30,000 for airport kiosk business selling branded handbags, wallets and jewelry.
• Conducted staff training on product knowledge, sales strategies and shop management

• Responsible for daily store operations like opening and closing, product demonstrations, sales and after sales customer service, and maintenance of daily accounts