Muhammad Aqil Putra Mohammad Effendi

Last Drawn Salary: 2650
Reasons for leaving : Looking for better opportunies

• Effectively collaborate with colleagues to maintain a secure environment.
  • Conduct regular patrols to ensure the safety and security of the premises.
  • Monitor surveillance systems to detect and prevent security breaches.
  • Respond to security incidents and emergencies in a prompt and efficient manner.
  • Provide assistance to staff and visitors, ensuring their safety and well-being.
  • Implemented access control measures to ensure that only authorized personnel have access
  to sensitive data.
  • Handle Military Ops Operations duties.

Last Drawn Salary: 3550
Reasons for leaving : Family Matters

• Stayed current on industry trends, updating product knowledge regularly to better serve clients'' needs.
• Trained new team members on product offerings and presentation techniques for successful group events.
• Demonstrated exceptional organizational skills in managing schedules, appointments, and follow-ups efficiently.
• Implemented creative promotional strategies to attract new customers while maintaining strong relationships with existing clients.
• Developed a comprehensive IT strategy to align technology with business objectives,
  resulting in a 15% increase in efficiency.
  • Developed and maintained a comprehensive disaster recovery plan that minimized downtime
  in the event of a system failure.
  • Led the design and implementation of a new customer relationship management (CRM)
  system.
  • Established an enterprise-wide system of data security protocols that ensured regulatory
  compliance and mitigated risk.
  • Liaise with Principal , Head quarters for School Technology Infrastructure , Software
  development and Test.
  • TroubleShoot Apple Devices , Mac Os , Laptops, Windows Os, Macbooks , It Carts ,
  projectors, audio peripherals and smart tv.

Last Drawn Salary: 3000
Reasons for leaving : Contract Ended

• Implemented a user-friendly IT support system that reduced helpdesk tickets by 15%.
• Implemented IT helpdesk systems and tools, resulting in a 10% improvement in IT support
response time.
• Troubleshoot and resolved hardware and software issues, resulting in a 10% reduction in
helpdesk tickets.
• Created a series of videos that provided employees with a step-by-step guide to using new
software, resulting in a 15% reduction in related helpdesk tickets.
• Assisted Private Cinics, Hospitals, Singhealth Polyclinics, Goverment Hospitals in license
issues, technical issuses and non technical issues.
• Liaise with HOD , Project Director and Client on work flow , software and infrastructure.

• Provided on-site support for hardware installations, network upgrades, and system migrations, minimizing disruptions to user productivity.
• Maintained accurate records of all service requests, facilitating more efficient problem tracking and resolution.
• Streamlined help desk processes for faster ticket resolution times.
• Created easy-to-follow documentation for common technical issues faced by users, aiding in self-support initiatives.

Last Drawn Salary: 2900
Reasons for leaving : Family Matters

• Resolved customer issues with a 10% first-call resolution rate, resulting in high customer
satisfaction and improved customer loyalty
• Analyzed customer feedback to identify recurring issues and developed solutions to improve
customer experience
• Assisted customers with software and hardware troubleshooting and provided technical
advice
• Developed and implemented a knowledge base of technical solutions, reducing the average
call handling time by 10%
• Developed a customer feedback system to identify opportunities for improvement and
increased customer retention by 8%
• Identified and communicated opportunities to upsell and cross-sell products, resulting in a
10% increase in revenue
• Developed a ticketing system to track customer inquiries and ensure timely resolution of
customer issues
• Developed a customer service training program that improved customer service ratings by
15%
• Developed scripts to automate customer service tasks, resulting in a 10% reduction in time
spent on manual processes.
• Assisted 5 countries on techinal issues, licenses and software which are Singapore, Sri lanka ,
Taiwan, Malaysia and Indonesia.
• L1 Troubleshoot Crowdstrike issues, SAP issues, Sage 300, ERP Software issues.
• Refill Windows Licence.
• Account creation, replacement or deletion via azure.
• Monitor and check ups, server racks in server rooms.

• Streamlined troubleshooting processes for faster resolution times, improving overall productivity.
• Collaborated with team members to develop new strategies for handling complex technical problems.
• Maintained comprehensive documentation of customer interactions, ensuring seamless handoff between support staff.
• Conducted quality assurance testing on software releases, identifying bugs and recommending improvements before deployment.

Last Drawn Salary: 2600
Reasons for leaving : Contract Ended

• Increased customer satisfaction ratings to [10]%.
• Disposed of assets and tracked credits and refunds to update financial information in
inventory system.
• Processed surplus inventory returns and determined proper actions using system to
document.
• Maintained stockroom with impeccable organization and adherence to procedures.
• Maintained assets inventory, completed inventory reports and escalated inventory
discrepancies.
• Assisted employees, vendors or customers by answering questions related to asset procedures
and services
• Offered expertise on inventory identification and reconciled truck stock listings inventory
with physical inventory on hand.
• Tracked warranties by monitoring expiration and hardware nearing EOL
• Performed risk analyses to identify appropriate security countermeasures
• Encrypted data and erected firewalls to protect confidential information.
Participated in team projects, demonstrating ability to work collaboratively and effectively
• Gained extensive knowledge in data entry, analysis and reporting
• Liaised with Client regarding arrangement and maneuver of assets
• Handled wall to wall, Collection of assets and disposal of assets.
Prepared devices and machines
• Liaised and coordinated with desktop team and SDM for deployment
Counted stocks of item inventory of Handle roughly 20,000 of assets.
• Implemented a system for inventory management and tracking of IT assets, resulting in
improved asset management and cost savings.
• Implemented IT helpdesk systems and tools, resulting in a 25% improvement in IT support
response time.
• Negotiated contracts with IT vendors and third-party service providers, resulting in a 25%
reduction in IT costs.
• Streamlined IT operations by automating manual processes, resulting in a 30% reduction in
IT costs.
• Managed the IT asset inventory and developed an automated system for tracking, resulting
in a 30% reduction in asset loss.
• Handled imaging, configuration, installation, troubleshooting for Both Dell and Lenovo
devices such as laptops and desktop.

• Supported the implementation of new technology solutions that streamlined workflows and increased operational efficiency in asset management tasks.
• Offered expertise on inventory identification and reconciled truck stock listings inventory with physical inventory on hand.
• Streamlined processes for asset tracking, resulting in more accurate reporting and improved decision-making capabilities.
• Negotiated contracts with vendors to secure favorable terms for asset acquisition or disposition efforts.

Last Drawn Salary: 2600

Reasons for leaving : Move to Different Project

• Completed partial or full dismantling of equipment to quickly repair or replace defective
components and restore functionality
• Performed troubleshooting and repair for complex electrical equipment
• Diagnosed and resolved machine operation variations and equipment problems
• Organized and directed maintenance shutdowns and startups
• Dismantled defective machines and equipment and installed new or repaired parts
• Developed preventive maintenance schedules to minimize downtime and optimize
performance
• Resolved customer complaints in prompt, polite and professional approach
• Installed and configured operating systems and applications
• Installed, configured and maintained computer systems and network connections
• Managed Tickets SLA, Account Creation, Tech Refresh, shared mailbox creation
• Managed both Front desk and Back End such as troubleshooting and onboarding
• Remote troubleshoot users, handle GSVP, SVP, VP, VVIP, VIP, Head of Project users,
Software Installation, OS upgrade win 7 to 10
• Solved hardware and software issues
• Monitored Emails, Offboarding Asset, Leasing.
• Inventory and Procurement Management
• Assisting OM and ad hoc duties
• Replacement of devices, Collection of Devices, Cloning of devices
• Developed an automated ticketing system that streamlined the incident management process
and improved team efficiency by 30%
• Resolved over 125 incidents per month, resulting in a customer satisfaction rate of 25%
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for
Windows only)
• Supported and handled GOMAX issues for iOS devices, JAMPF mobile device management
• Supported and handled intunes, such as licensing, enrollment mobile device management
and mobile application management, data isolation.

• Streamlined internal processes by developing and implementing new service desk procedures.
• Reduced downtime for users by proactively monitoring systems and addressing potential issues before they arose.
• Provided remote support for users in various locations, ensuring efficient resolution of issues despite geographical challenges.
• Assisted in training new employees, fostering teamwork and collaboration within the service desk team.

Last Drawn Salary: 2500
Reasons for leaving : For Better Job Opportunities

• Configured hardware, devices, and software.
• Provided Tier 1 IT support to non-technical internal users through desk side support
services
• Installed, modified, and repaired software and hardware to resolve technical issues
• Explained technical information in clear terms to non-technical individuals to promote
better understanding
• Monitored systems in operation and quickly troubleshooted errors
• Responded to support requests from end-users and patiently walked individuals through
basic troubleshooting tasks
• Provided basic end-user troubleshooting and desktop support
• Walked individuals through basic troubleshooting tasks
• Responded promptly to incoming sales leads and requests for technical support
• Maintained and updated customer service database
• Documented support interactions for future reference
• Explained technical information in clear terms to promote better understanding for
non-technical users.
• Provision of Trouble Ticketing system End-to-End Ticket Life cycle and monitoring .
• Relevant metrics (SLA)
• Service Desk and Incident Management
• Assisted to Monitor Secure age, Nagios, Apache, Barracuda, Palo Alto, and Samba
• Documented IT processes and procedures, allowing for faster onboarding of new employees
• Implemented IT helpdesk systems and tools, resulting in a 22% improvement in IT support
response time.
• Support Ambassadors all over the world such as Europe, Asia, NA and assists on technical
needs and issues.
• Assist Project Manager and Service Delivery Manager on Adhoc task.

• Enhanced customer satisfaction by promptly addressing and resolving technical issues.
• Served as liaison between IT department and end-users, facilitating smooth escalation of complex issues when necessary.
• Implemented ticket prioritization system, leading to improved case management and faster issue resolution times.
• Reduced downtime with proactive monitoring of system performance and prompt issue resolution.

Last Drawn Salary: 2300
Reasons for leaving : Found Better Opportunity

• Demonstrated creativity and resourcefulness through the development of innovative
solutions
• Provided professional services and support in a dynamic work environment
• Demonstrated a high level of initiative and creativity while tackling difficult tasks
• Worked effectively in fast-paced environments
• Excellent communication skills both verbal and written
• Developed strong communication and organizational skills through working on group
projects
• Managed time efficiently to complete all tasks within deadlines
• Applied effective time management techniques to meet tight deadlines
• Proved successful working within tight deadlines and a fast-paced environment
• Participated in team projects demonstrating the ability to work collaboratively and
effectively
• Handled Both Windows and MAC devices including tablets, laptop and desktop (for
Windows only)
• Supported and handled GOMAX issues for iOS devices, JAMPF mobile device management
• Supported and handled intunes, such as licensing, enrollment mobile device management
and mobile application management, data isolation.

• Provided technical support during company-wide events, ensuring seamless connectivity and presentation capabilities for all participants.
• Served as primary interaction point for international users, employing fluency in [Language] to communicate effectively.
• Led system administration, overseeing [Number] installations across multiple facilities.
• Developed customized desktop solutions to meet unique business requirements, enhancing overall workflow efficiency.

Last Drawn Salary: 2100
Reasons for leaving : Contract Ended

• Conducted research to test and analyze feasibility, design, operation, and performance of
equipment, components, and systems.
• Check inhouse Software.
• Troubleshoot Portable devices, Laptops and PC
• Troubleshoot Doctor's Signature pad
• Troubleshoot zebra printers, wristband printer, normal printers.
• llustrated potential obstacles when conducting site assessments for planned projects
• Provided input to team lead regarding areas for process and procedural improvement
• Coordinated sampling and analysis tasks to verify the quality of finished products.

• Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
• Wrote, reviewed and edited technical document in accordance with template requirements.
• Developed positive working relationships with stakeholders to effectively coordinate work activities.
• Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.

Last Drawn Salary: 1600
Reasons for leaving : Attachment/Contract Ended

• Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
• Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
• Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
• Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.

Last Drawn Salary: 2200
Reasons for leaving : Career Switch

• Checked identification of persons entering and exiting the facility to eliminate unauthorized
visitors
• Checked and verified photo identification prior to granting facility access
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites
• Acted quickly during emergency situations to reduce the opportunity for damage and injury
• Protected the facility and property guests by regularly circulating premises and monitoring
surveillance feeds
• Wrote detailed reports on property damage, theft, presence of unauthorized persons, and
unusual incidents
• Greeted guests professionally and courteously to cultivate a welcoming atmosphere while
making safety a top priority.
• Gathered information, identified and implemented resolution, planned follow-up, and
logged and filed incident reports to successfully manage complaints
• Patrolled and monitored premises in a company vehicle, on a bicycle, and by foot
• Screened individuals and prevented the passage of prohibited articles into restricted areas
• Conducted regular patrols of key areas to spot and control security concerns
• Monitored and authorized the entrance and departure of vehicles, cargo trucks, and visitors
• Executed security rules and procedures and calmly and promptly escorted non-compliant
individuals out of the building
• Responded quickly to incidents and assessed active situations for security concerns
• Remained calm, assertive, and mindful to think critically and problem solve during stressful
situations.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Acted quickly during emergency situations to reduce opportunity for damage and injury.
• Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
• Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.