Lynn Pey
Summary
Enthusiastic and skilled Customer service knowledgeable about shipping and carrier relations. Focused on accurate recordkeeping and managing space allocate. Establishes positive relationships with carriers and representatives through communication and coordination skills. Providing forecast to partner before deadline to ensure smooth operation. Organize booking list in detailed manner to ensure clear and easy to understand format where covering duty or myself able to work in an easier and faster way. Multitasking skills are used when for example answering a customer call, checking their booking and doing it at the same time, recording of booking details as well.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Shipping Executive
Yang Ming Singapore Pte Ltd
2020.09 - Current
• Replying emails and answering calls from customers to place booking of containers/space
• Managing vessel space
• System and excel knowledge of creating and recording of bookings given to customers
• Understanding of customer's booking and/or booking requirements
• Checking of vessel Estimated Time Arrival (ETA) and Estimated Time Departure (ETD) of vessels
• Providing forecast of containers that are loaded on each vessel
• Closing of vessel
• Preparing new month of vessel schedule, booking list and opening of vessels
Guest Relations Trainee
Mandarin Oriental Singapore
2019.03 - 2019.08
• Deployed to Club Lounge for 4 months, preparing food and drink station
• Greeting and serving guest with drinks of their choice
• Managing inventory of drinks
• Deployed to Guest Relations for 2 month, meeting guest requests or special occasions for their visit
• Preparing or decorating their room to provide a surprise for them
• Prepare VIP's in room check in details and room card
• Welcome and check in VIPs in room to provide a 1 to 1 service, giving a personal touch
Education
High School Diploma -
Republic Polytechnic
Woodlands05.2020
Skills
- Organization and Time Management
- Interpersonal Communication
- Dependable and Responsible
- Computer Skills
- Multitasking Abilities
- Task Prioritization
- Relationship Building
- Customer Service
- Verbal Communication
Certification
- Edusave scholarship
- Outstanding Trainee Award
- Basic Model 5 day Bootcamp
Photoshooting, Travelling, singing in KTV
At my free time, I like to have photoshoot of different themes with a photographer and some times a hair, make up artist. Having different themes of shoots and getting the photos from the photographer when he/she is done with the editing.
I love to travel around the world, currently only in Asia countries, to places such as Thailand, Vietnam, Hong Kong, etc. Hopefully, I like to travel at least once in a yar to enjoy and explore other countries.
Singing in KTV is somewhere that I enjoyed going to, I love singing and it's a nice gathering occasion to sing with friends/family. Music is life!
Timeline
Senior Shipping Executive
Yang Ming Singapore Pte Ltd
2020.09 - Current
Guest Relations Trainee
Mandarin Oriental Singapore
2019.03 - 2019.08
High School Diploma -
Republic Polytechnic
- Edusave scholarship
- Outstanding Trainee Award
- Basic Model 5 day Bootcamp
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