NORDIANA SELAMAT
SINGAPORE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Talented Freight forwarding Customer service offering 15 years of experience investigating and selecting freight carriers and shipping routes aligned with customer needs. Satisfies timelines and budget requirements, managing administrative functions and supporting account needs.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Shipping Executive
PINNACLE WORLD TRANSPORT PTE LTD
09.2017 - 09.2021
- Coordinated shipments, determining timely transport of goods from point of origin to final destination.
- Calculated weight, volume or cost of goods to be moved.
- Developed and deepened successful partnerships with representatives of diverse shipping companies.
- Arranged delivery or storage of goods at destinations.
- Maintained open communication with global locations to facilitate smooth collaboration.
- Negotiated with carriers to secure best possible rates for clients and control costs.
- Facilitated required documentation to manage customs clearance.
- Stayed on top of shipment locations and current status to update offices and customers.
- Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
- Used [SYSFREIGHT] tracking spreadsheets to monitor information about customers, shipments and business activities. Prepares BL, Booking Confirmation.
- Provided tracking information to enable clients to monitor progress of shipments.
- Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
- Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
- Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.
- Added insurance coverage to protect interest of client and shipment from loss or damage during transit.
- Oversaw cargo claims to investigate and resolve loss or damage issues during transit.
- Maintained current knowledge of relevant legislation, political situations or other factors that could affect freight shipping.
Customer Service Executive
GAP-LINK SERVICES PTE LTD
03.2008 - 09.2017
- Assigned to handle Import and export (A to Z) shipments/booking such as Door-to-Door, Port-to-port & Port-to-door based on customer request.
- Determined the most cost-effective procedures and routes for shipments.
- Coordinated with freight forwarders & shipping liners for LCL and FCL bookings shipments to various destination.
- Gathered, logged and monitored all shipping data.
- Established long-term customer relationships through prompt and courteous service.
- Communicated all emergencies, delays due to weather and carrier schedule changes to customers and supervisors.
- Took corrective action in the case of accidents and delays to minimize extra expenses.
- Managed shipment schedules to maximize productivity and cut costs.
- Prepared documents for shipment claims submissions.
- Answered an average of numerous calls per day by addressing customer inquiries, solving problems.
- Last Drawn Salary: $2500
Receptionist cum Admin Asst
EXPLORASIA PTE LTD
05.2007 - 12.2007
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Maintained the front desk and reception area in a neat and organized.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Received and distributed faxes and mail in a timely manner.
- Last Drawn Salary: $1100
- Contract Basis
Warehouse Clerk
CADY WAREHOUSING & TRANSPORTATION PTE LTD
10.2005 - 08.2006
- Maintained accurate stock records and schedules.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Entered data into Software Program to load and manipulate data and to produce reports.
- Followed proper selection procedures as established by the company.
- Last Drawn Salary: $1300
Clinic Assistant
PEACE FAMILY CLINIC
06.2005 - 07.2006
- Maintained accurate stock records and schedules.
- Conducted monthly, quarterly and yearly inventories of warehouse stock.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Entered data into Software Program to load and manipulate data and to produce reports.
- Followed proper selection procedures as established by the company.
- Last Drawn salary: $8/hour
- Part-Time
Education
Diploma - Int'l Freight forwarding & Management
THE LOGISTICS ACADEMY PTE LTD
01.2011
NITEC - Office Skills
INSTITUTE TECHNICAL OF EDUCATION (EAST) BISHAN
01.2004
Secondary - ‘N’ Level
ASSUMPTION ENGLISH SCHOOL
01.2001
Primary - PSLE
CHIJ CONVENT SCHOOL (BUKIT TIMAH)
01.1997
Skills
- Computer literate such as Microsoft Words, excel, e-mail & etc…
- Dependable and reliable
- Flexible
- Works well under pressure
- Team player
- Administrative skills
- Vendor sourcing
- Communication skills
- PC competent
Accomplishments
- Able to handle DG cargo and apply DG with carriers.
- Professional on handling phone calls and attend to clients call effectively.
- Customer oriented, friendly
Certification
- PSA INSTITUTE - CERTIFICATE OF COMPLETION FOR UNDERSTANDING & APPLYING IMDG CODE COURSE From 2014-06-24 to 2014-06-26
- SLA - CERTIFICATE OF COMPLETION FOR SEA FREIGHT FORWARDING OPERATION
- MULTIMODAL TRANSPORT
- CUST SERVICE & RELATIONSHIP IN LOGISTICS
- LEGAL ISSUES IN FREIGHT MANAGEMENT
- BASIC MANAGEMENT From 2010-10-26 to 2011-11-03
Timeline
Senior Shipping Executive
PINNACLE WORLD TRANSPORT PTE LTD
09.2017 - 09.2021
Customer Service Executive
GAP-LINK SERVICES PTE LTD
03.2008 - 09.2017
Receptionist cum Admin Asst
EXPLORASIA PTE LTD
05.2007 - 12.2007
Warehouse Clerk
CADY WAREHOUSING & TRANSPORTATION PTE LTD
10.2005 - 08.2006
Clinic Assistant
PEACE FAMILY CLINIC
06.2005 - 07.2006
NITEC - Office Skills
INSTITUTE TECHNICAL OF EDUCATION (EAST) BISHAN
Secondary - ‘N’ Level
ASSUMPTION ENGLISH SCHOOL
Primary - PSLE
CHIJ CONVENT SCHOOL (BUKIT TIMAH)
Diploma - Int'l Freight forwarding & Management
THE LOGISTICS ACADEMY PTE LTD
Objective
Seeking to leverage 15 years of experience in optimizing global shipping operations and ensuring meticulous adherence to international freight standards to drive operational excellence and deliver cost-effective, timely solutions for clients in a dynamic logistics environment
Expected salary
$3,500