Lyn Lee Lai
Summary
Proven leader with a strong track record of enhancing customer satisfaction and boosting enrollment at You&Me Preschool through effective operations management and interpersonal skills. Excelled in staff development and problem-solving, leading to consistent growth. Adept in customer service and safety protocols, with a talent for fostering teamwork and collaboration. Highly dependable, organized, and successful at managing multiple priorities with a positive attitude, and willing to take on additional responsibilities to achieve team goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Centre Manager
You&Me Preschool
03.2018 - 07.2024
- Built strong relationships with parents through open communication channels, enhancing trust and confidence, and increased parent satisfaction by ensuring consistent communication and promptly addressing concerns.
- Managed end-to-end recruitment, hiring, and onboarding to align workforce capabilities with center objectives.
- Mentored new hires on company policies and procedures, best practices within the industry, and specific expectations related to their role as teachers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented school policies, procedures, and systems to promote safe and healthy environment.
- Drove growth of the center by implementing impactful marketing strategies to boost enrollment and raise community awareness.
- Managed the preparation of school budget and presented it to the school board along with proposals for recruitment, capital investments, and cost reduction measures.
- Maintained a safe, nurturing environment for children through diligent monitoring of facilities and strict adherence to safety protocols.
- Ensured consistent classroom management by promptly addressing behavioral issues with teachers.
- Created a student-focused learning environment that celebrated differences among learners and ensured fairness in educational opportunities.
- Developed clear strategies to handle emergencies, demonstrating strong leadership skills and maintaining normalcy for students' daily activities.
- Monitored student progress regularly through assessments and evaluations to ensure individual growth was being achieved consistently across all classrooms.
- Supported teachers in their efforts to differentiate instruction based on student needs.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Collaborated with staff to design engaging daily activities that fostered social, emotional, cognitive, and physical growth in children and developed and coordinated after-school programs and activities.
Insurance Agent
Hong Leong Assurance
08.2012 - 06.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Flight Stewardess
Singapore Airlines
02.2000 - 05.2010
- Upheld professional standards by adhering to uniform guidelines and presenting a polished appearance consistently.
- Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.
- Demonstrated knowledge of aircraft safety features and emergency equipment.
- Handled emergency situations calmly and professionally, effectively applying first aid skills when necessary.
- Performed pre-flight cabin checks to maintain operational safety equipment.
- Received commendations from management for consistently demonstrating strong teamwork skills among diverse team members.
- Participated in ongoing training programs to stay up-to-date on industry regulations, safety protocols, and customer service techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Provided personalized assistance during cabin layouts, seat configurations, boarding, in-flight service, and deplaning.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Maintained high-quality service levels while implementing quick thinking under pressure to address unexpected challenges or changes in plans.
Education
No Degree -
SMJK AVE MARIA CONVENT
MalaysiaSkills
- Customer Service
- Strong Work Ethic
- Interpersonal strengths
- Operations Management
- Multitasking ability
- Decision-Making
- Safety and security procedures
- Teamwork and Collaboration
Accomplishments
- Private Education Entrepreneur Association Malaysia Edu Award 2024: Contributed significantly to the efforts that led to You&Me Preschool receiving this prestigious award
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Bilingual or Proficient (C2)
Chinese (Cantonese)
Bilingual or Proficient (C2)
Malay
Intermediate (B1)
Certification
Professional Development:
The SIA School for Cabin Crew
- The Magic of Soar
- Connecting with Customer
Singapore Workforce Skills Qualifications
- Build Relationships with Customers
Timeline
Centre Manager
You&Me Preschool
03.2018 - 07.2024
Insurance Agent
Hong Leong Assurance
08.2012 - 06.2024
Flight Stewardess
Singapore Airlines
02.2000 - 05.2010
No Degree -
SMJK AVE MARIA CONVENT
Similar Profiles
Amber GibsonAmber Gibson
Preschool Teacher at Cedars Preschool PreschoolPreschool Teacher at Cedars Preschool Preschool
Tina LinTina Lin
Childcare Assistant Teacher at B'above Preschool (Metrokids Preschool)Childcare Assistant Teacher at B'above Preschool (Metrokids Preschool)
Michele HanleyMichele Hanley
Teacher Assistant, Toddler Class at Abiding Presence Preschool & Building Blocks Developmental PreschoolTeacher Assistant, Toddler Class at Abiding Presence Preschool & Building Blocks Developmental Preschool