Sebastian Sim
Centre Manager
Singapore
Summary
Outgoing professional with a background spent managing employees and projects in fast-paced environments. A driven Centre Manager promoting exemplary talents in customer service, and procedure oversight and facility security measures.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work History
Centre Manager
CBRE PTE LTD
Singapore, Singapore
8 2022 - Current
- Fully responsible for day-to-day operations of building and supervision of site staff
- Conduct routine inspections on all building services, equipment, and facilities
- Conduct annual Fire Drill according to Code of Practice
- Ensure all service providers are performing up to specification of contracts
- Attending and addressing Subsidiary Proprietors, Tenants and Members of Public on their inquiries and feedback
- Ensure all contracts, insurance, certificates, and licenses are renewed before expiry
- Coordinate and attend Landlord, Council Meetings and AGMs, including preparation of notices, agenda, and documents and recording minutes
- Manage and maintain proper records and filing of correspondence and documents
- Monitor payments and manage recovery of arrears
- Preparing Budget with Landlord for following Financial Year
- Proficient in operating Building Management System, Air-Conditioning, and Utilities management.
- Ensured compliance with all relevant regulations, maintaining safe and secure environment for staff members and clients alike.
- Managed work and performance of more than 61 employees.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Complex Manager
OCEAN IFM PTE LTD
07.2016 - 07.2022
- Fully responsible for day-to-day operations of building and supervision of site staff (if any)
- Conduct routine inspections on all building services, equipment, and facilities
- Conduct annual Fire Drill according to Code of Practice
- Ensure all service providers are performing up to specification of contracts
- Attend to inquiries and feedback
- Ensure all contracts, insurance, certificates, and licenses are renewed before expiry
- Coordinate and attend Council Meetings and AGMs, including preparation of notices, agenda, and documents and recording minutes
- Manage and maintain proper records and files of correspondence and documents
- Monitor payments and manage recovery of arrears
- Ensured compliance with all relevant regulations, maintaining safe and secure environment for staff members and clients alike.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Interacted well with customers to build connections and nurture relationships.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Liaise with solicitors on recovering arrears and other matters
- Preparing Budget for Management and Sinking funds.
Assistant Department Manager
BIG BOX SINGAPORE
03.2014 - 12.2015
- Able to forecast monthly sales targets by analyzing sales reports and patterns of customer flow walking into mall
- Responsible for planning and supervising daily operations of assigned departments
- Ensure that staff follow departmental policies and procedures
- Create sound and strong working relationship with all staff and help to develop their maximum potential
- Oversee budget preparation, expense management, inventory management and quality improvement activities within assigned department
- Lead and motivate staff in achieving sales targets and customer satisfaction
- Assist in staff recruitment, orientation, performance evaluation, retention and termination activities
- Organize job training and cross-training to staff to achieve department objectives
- Responsible for submission promptly, of all reports and schedules to Operations Manager.
Restaurant Supervisor
BIG BEAR BISTRO & BAR - SINGAPORE
07.2013 - 12.2013
- Accountable for restaurant's business performance, analyzed and proposed action plans to achieve profitability and company goals
- Enforced high-level hygiene standards and cleanliness of restaurant according to government and company requirements
- Created positive guest experience by delivering high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Trained and coached staff on guest service principles and practices
- Reviewed operations and staff to identify any problems, concerns and opportunities for improvement
- Monitored and maintained Micros POS System.
Restaurant Manager
EAT BY LUSH - BANGKOK, THAILAND
04.2010 - 04.2012
- Accountable for business performance of restaurant, analyzed and proposed action plans to achieve profitability and company goals
- Maintained budget and employee records, and prepared payroll, and inventory control
- Enforced high-level hygiene standards and cleanliness of restaurant according to government and company requirements
- Created positive guest experience by delivering high level of service and ensuring all staff engage guests to understand their needs and exceed expectations
- Trained and coached staff on guest service principles and practices
- Reviewed operations and staff to identify any problems, concerns and opportunities for improvement
- Monitored and maintained Micros POS System.
Education
"N" Levels -
CHANGKAT CHANGI SECONDARY SCHOOL
Singapore 01.1995 - 05.1998
Work Place Language & Numeracy (WPLN) -
NTUC LEARNING HUB
Singapore 01.2015 - 04.2015
Skills
Proficient computer literacy proven through work experience in Microsoft Word, Excel, PowerPoint and Outlook
Exceptional leadership skills developed through work experience in restaurants, retail & facilities management
Excellent communication skills, developed through experience in retail, customer service & facilities management
Flexible team player who prospers in a fast-paced work environment based on working odd hours and repeated exposure to distressing circumstances
Interpersonal and relationship building skills are strengthened and developed as a result of teamwork and working abroad with diverse people
Facility Maintenance
Customer Service
Active Listening
Cost Reduction
Professionalism
Analytical Skills
Internship
2001, 2003, RAFFLES HOTEL, Shatec's Intern in F&B, Ah Teng's Bakery. (Waiter), Empire Café. (Waiter), Long Bar and Long Bar Steakhouse. (Waiter), Raffles Grill. (Waiter) [Fine dining], Tiffin Room. (Waiter) [Curry buffet], Banquet. (Captain) [Handling 30 part timers setting up of ballroom for wedding dinners], Room Service., Bar & Billiard Room. (Waiter) [Buffet]
Lastdrawnsalary
$4,860.00 SGD
Personal Information
- Citizenship: Singaporean
- Date of Birth: 11/13/82
Expectedsalary
$5,500 SGD (negotiable)
References
- CBRE PTE LTD, Steve Liew (Director), +65 9620 2417
- OCEAN IFM PTE LTD, Ma, Xixing (Property Manager), +65 9862 8834
- Big Box Singapore Fashions & Outdoor, Madam. Karen Ng (Operations Manager), +65 9738 8123
Affiliations
Association of Strata Managers
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Intermediate (B1)
Timeline
Complex Manager
OCEAN IFM PTE LTD
07.2016 - 07.2022
Work Place Language & Numeracy (WPLN) -
NTUC LEARNING HUB
01.2015 - 04.2015
Assistant Department Manager
BIG BOX SINGAPORE
03.2014 - 12.2015
Restaurant Supervisor
BIG BEAR BISTRO & BAR - SINGAPORE
07.2013 - 12.2013
Restaurant Manager
EAT BY LUSH - BANGKOK, THAILAND
04.2010 - 04.2012
"N" Levels -
CHANGKAT CHANGI SECONDARY SCHOOL
01.1995 - 05.1998
Centre Manager
CBRE PTE LTD
8 2022 - Current