Luthfi Zahrin
Singapore
Summary
At Scoot, my role as an IT Support Technician capitalizes on my proficiency in Microsoft 365 and Office 365 administration, ensuring seamless digital communication and system management. In collaboration with our team, we manage user accounts, implement device setups, and provide comprehensive help desk support, contributing to the smooth operation of our organization's IT infrastructure. My education in Cybersecurity and Digital Forensics at Singapore Polytechnic underpins my approach, integrating robust security practices into everyday technical solutions.
Overview
3
3
years of professional experience
Work History
IT Support Engineer
Scoot Airline
04.2024 - 10.2024
- Microsoft 0365 Admin, Intune admin, Entra admin, AD Admin, Sophos admin, Creating and configuring of user accounts such as assigning license and groups, Creating and configuring of DL and shared mailbox, Assigning SSO, managing tickets, Handing out stocks such as laptop and monitors etc, re-image and autopilot for laptops, setup of user laptop, Offboarding users, MDM and Authenticator setup.
Desktop Support engineer
Parkway Hospitals Singapore
06.2023 - 12.2023
- Assisting clients in Parkway hospitals in Singapore in Desktop support
- Using AD to support Doctors/Nurses by creating new user accounts, moving accounts to the correct OU or within the OU, resetting user password and unlocking of accounts
- Logging tickets, scheduling with users and manage incoming tickets
- Setup and configuring of computers and laptops to the hospital’s standard, installing SDA applications and configuring it to their needs
- Liaising with network team to make sure devices are in the correct Vlan to operate correctly
- VPN Installation and configuration
- Onsite L1 and L2 support
- Installing Applications and connecting the printers from the Network path or IP Address.
IT Support Engineer
Syner-G Technologies
11.2022 - 05.2023
- Assisting Clients with IT Support (Tatlerasia Singapore, Hakuhodo Singapore, Blackdot and many more)
- Google workspace Administrator - User data and Gmail backup, Gmail routing, Account setup and restore, assigning user license, Updating documentation
- Microsoft admin portal administrator, Adobe administrator, manage incoming tickets, Monthly server backup report, Bit-locker encryption, Mac, Windows Installation and Application installation, Desktop & Laptop for both Mac & Windows setup for new users, troubleshooting iMac & windows
- On-site and Remote.L1 and L2 support
- Connecting the printers through the network using Print Scripts or IP Address, Fortinet VPN user setup and Installation, Webroot endpoint protection installation and ESET Anti-virus installation.
Desktop Support Engineer
Informa Solutions Pte Ltd
02.2022 - 10.2022
- Assisting with Desktop support in Healthcare (Outram Community Hospital, Singapore General Hospital, SNEC, NHC, NCC & NDC)
- Windows 10 Upgrade with Full Backup
- Cloning and Joining the Domains for Laptops and Computers
- Updating KB patch and VPN Installation
- On-Site Level 1+ Support
- Retrieving archives from emails and devices
- Installing Applications and connecting the printers through the network using Print Scripts or IP Address.
Education
Cyber Security & Digital Forensic - Diploma -
Singapore Polytechnic
04.2026
IT System & Network, Higher Nitec -
Institute of Technical Education
03.2022
Digital Audio & Video Production, Nitec -
Institute of Technical Education
12.2017
Secondary Education -
Christ Church Secondary School
12.2015
Primary Education -
Woodlands Primary School
12.2011
Skills
- Microsoft 365
- Google Workspace
- Desktop Support
- Hardware support
Additionalinformation - Nationalservicecompletion
02/01/20
Timeline
IT Support Engineer
Scoot Airline
04.2024 - 10.2024
Desktop Support engineer
Parkway Hospitals Singapore
06.2023 - 12.2023
IT Support Engineer
Syner-G Technologies
11.2022 - 05.2023
Desktop Support Engineer
Informa Solutions Pte Ltd
02.2022 - 10.2022
Cyber Security & Digital Forensic - Diploma -
Singapore Polytechnic
IT System & Network, Higher Nitec -
Institute of Technical Education
Digital Audio & Video Production, Nitec -
Institute of Technical Education
Secondary Education -
Christ Church Secondary School
Primary Education -
Woodlands Primary School
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