KAVEENESH THARMALINGAM

• Monitored system performance metrics to proactively address potential issues.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Oversaw daily performance of computer systems.
• Analyzed customer feedback to develop targeted improvements in technical support services.
• Coordinated with vendors to resolve hardware and software compatibility issues.
• Diagnosed complex technical problems and implemented solutions in a timely manner.
• Conducted workflow analysis, space design or cost comparison analysis.
• Streamlined support processes through the implementation of automation tools and technologies.
• Created user accounts with appropriate permissions in Active Directory environment.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Collaborated with teams to solve technical customer problems across product suites.
• Evaluated system performance metrics to identify areas of improvement or optimization.
• Maintained positive working relationship with fellow staff and management.
• Managed ticketing system to track, prioritize, and resolve customer support requests.
• Led cross-functional team projects to improve system efficiency and reduce downtime.
• Configured and installed hardware and software solutions to meet organizational needs.
• Supervised and directed workers engaged in installation of data communication equipment and software.
• Adapted communication style to effectively convey technical information to non-technical audiences.
• Trained end users on proper usage of installed applications and systems.
• Trained end-users and internal staff on new technologies and system updates.
• Collaborated with engineering and product teams to identify and rectify recurring technical issues.
• Managed user access privileges within various systems based on authorization levels.
• Investigated root cause analysis of incidents reported by users or automated monitoring tools.
• Resolved escalated customer service requests from Level 1 support personnel.
• Provided technical assistance to customers, colleagues and managers on a variety of IT related issues.
• Developed scripts to automate routine system administration tasks.
• Designed and executed system testing protocols to validate functionality after updates or repairs.
• Analyzed system logs and application errors to identify potential issues and troubleshoot accordingly.
• Monitored system performance, identified and resolved technical issues to ensure optimal operation of the network infrastructure.
• Installed, configured, tested, maintained and upgraded computer hardware components.
• Created documentation for IT operations procedures and processes.
• Monitored system performance metrics to identify potential problems before they occur.
• Participated in regular meetings with other IT staff members to discuss upcoming projects or initiatives.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Facilitated communication between technical and non-technical stakeholders to ensure clear understanding of issues.

Reason for leaving : To move up to a higher position in IT field.

• Perform L2 and L3 technical support for clients.
• Handle kiosk orders, web orders, and POS orders.
• Set up a menu for merchants in POS and the web.
• Handle payment issues through Stripe and Razor.
• Check the middleware logs in merchant transactions.
• Onsite assembly of kiosks, web ordering, PDA devices, and a local server.
• Handling merchants using both local and cloud servers.
• Able to read DataDog and retool logs on merchants' transactions.
• Set up local or cloud servers according to the merchant's request.
• Able to use Freshdesk and Jira to put up tickets and log in to daily routines.
• Able to perform basic L3 troubleshooting as well.
• Look out for better opportunities as well.
• Enhanced system security measures to protect against unauthorized access and data breaches.
• Maintained documentation of all customer interactions.
• Conducted workflow analysis, space design or cost comparison analysis.
• Collaborated with teams to solve technical customer problems across product suites.
• Coordinated with vendors and external support teams to resolve third-party software issues.
• Monitored ticket queues and assigned tickets appropriately based on priority levels.
• Provided after-hours support to ensure 24/7 system availability and customer satisfaction.
• Facilitated root cause analysis for technical problems and implemented corrective actions.
• Identified, analyzed, and troubleshot complex software problems.
• Provided technical support to customers on product related inquiries and issues.
• Created scripts that automate repetitive tasks associated with product support operations.
• Replied to customer queries via email, messaging systems and support ticket platforms.
• Asked customers targeted questions to diagnose problems and provided timely solutions.
• Reported bugs or defects found in software applications to development teams for resolution.
• Tested and validated software patches prior to deployment.
• Managed ticketing system to track, prioritize, and resolve customer support requests.
• Delivered training sessions to end users on new features or products released.
• Provided guidance and assistance to junior staff members on technical matters.
• Collaborated with developers to resolve recurrent faults.
• Analyzed customer feedback to develop targeted improvements in technical support services.
• Streamlined support processes through the implementation of automation tools and technologies.
• Resolved customer reported incidents in a timely manner, while ensuring customer satisfaction.
• Assisted with data collection, system monitoring, and other tasks as needed.
• Reviewed logs from various sources such as application servers, databases, web servers, to diagnose errors or anomalies detected in production environments.

Reason for leaving: To explore more in the IT field, to help a company grow, as well as myself.

• Configure laptops for schools, hand them over to the users, and also collect the old laptops and sanitize them.
• Imaging, installing applications, and configuration with the school network.
• Over 300 laptops are produced per week with the team.
• Proper documentation during handover.
• Taking over old laptops with proper documentation.
• Sanitize the laptops and remove the HDD/SSD for certain vendors as requested.
• Troubleshoot laptops for teachers and students' use.
• Check inventory for admin laptops, academic laptops, and HDD/SSD.
• Repair laptops as per the school's request.
• I have knowledge of Windows 10 and Windows 11.
• I have also troubleshot Microsoft 365, especially Outlook, Microsoft Office, Microsoft Teams, OneDrive, Microsoft SharePoint, and Microsoft Azure.
• Provide Level 1 and Level 2 IT support for clients.
• Maintained positive working relationship with fellow staff and management.
• Resolved printer and scanner related issues by installing appropriate drivers or troubleshooting existing ones.
• Provided remote support to end users via phone calls or chat sessions.
• Developed scripts to automate routine processes and reduce manual effort involved in daily operations.
• Conducted workflow analysis, space design or cost comparison analysis.
• Asked customers targeted questions to diagnose problems and provided timely solutions.
• Collaborated with developers to resolve recurrent faults.
• Analyzed system log reports regularly to detect potential threats and vulnerabilities in the network infrastructure.
• Collected, analyzed and reported on data for use in operational planning.
• Configured and installed hardware and software solutions to meet organizational needs.
• Managed ticketing system to track, prioritize, and resolve customer support requests.
• Monitored systems performance, identified problems and implemented solutions.
• Performed system maintenance tasks such as disk clean up, virus scans, application updates.
• Troubleshot network connectivity issues including LAN and WAN connections, Wi-Fi networks, VPNs.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Trained end-users and internal staff on new technologies and system updates.
• Created backups of critical data files stored on local machines to prevent data loss.
• Set up email accounts using Microsoft Outlook or Exchange server and provided assistance in configuring mobile devices for mail access.
• Answered user inquiries to resolve computer software or hardware operation problems.
• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Diagnosed hardware malfunctions with help of diagnostic tools and replaced defective parts accordingly.
• Diagnosed and resolved complex technical issues to ensure optimal system functionality.
• Installed and performed minor repairs to hardware, software or peripheral equipment.
• Assisted in the installation of new hardware components such as desktop computers, printers and scanners.
• Set up equipment for employee use, performing or properly installing cables, operating systems or software.
• Provided support via remote desktop software, diagnosing customer issues over private and public networks.
• Updated software versions with patches and new installations to close security loopholes and protect users.

Reason for Leaving: To gain more experience in the IT field and try out a different industry in IT.

• Configure laptops for students, company employers, and gamers.
• Imaging, installing applications, and configuration with a LAN network.
• Over 20 laptops and 3 desktops per week.
• Prepare the desktop for the gamer and work station according to the client's budget.
• Access to new hardware and high-spec desktops, according to gamers.
• Repair any hardware issues accordingly.
• Troubleshoot laptops for students, MNC employers, and gamers.
• Prepare documentation with an explanation for any changes made in hardware.
• Able to build a desktop from scratch according to clients' use and budget.
• I have knowledge of Windows 7 and Windows 10.
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Referred major hardware or software problems or defective products to vendors or technicians for service.
• Performed variety of clerical and administrative duties pertaining to on-site support.
• Maintained accurate records of all service requests received from customers along with their resolutions.
• Deployed patches on servers to keep systems up-to-date with latest security updates.
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• Maintained records of data communication transactions, problems, and remedial actions or installation activities.
• Conducted daily health checks of servers to ensure optimal performance levels are maintained.
• Developed and maintained detailed documentation of common issues and solutions to enhance knowledge base.
• Performed technical troubleshooting on systems for optimal operation.

Reason for Leaving: To gain more experience in the IT field and to venture into the IT world with the experience I have gained over the past two years.

• To safeguard perimeters and installations.
• Perform access control at various deployment sites.
• Provide armed response, safeguarding, and patrolling of government and other premises.
• Responsibility for protecting and escorting VIPs, celebrities, persons in custody (PIC), and prisoners.
• Transporting cash, jewelry, bullion, and financial instruments.
• Trained in using firearms, such as the Taurus (revolver) and the HK MP5 (submachine gun).
• Recorded facts and prepared reports to document incidents and activities for later use in court cases and legal records.
• Provided training sessions to new officers on safety protocols.
• Monitored security cameras to detect any illegal activity.

Reason for leaving: To change to the IT industry and have a better career.

• Handling, checking, receiving, picking, packing, and storing of all incoming goods from suppliers and distributors.
• To check that all received data analysis tallies with all sent by suppliers.
• To notify the supervisor of any discrepancies.
• Inventories count output tally against quantity record.
• Tracked inventory and conducted cycle counts to maintain accurate records.
• Maintained a clean work area in the warehouse, keeping it free from dust and dirt.
• Verified stock inventory levels and maintained records of items shipped and received.
• Inspected and moved products to designated areas in warehouse.
• Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
• Provided training for new staff members on safe handling procedures.
• Coordinated with the shipping department to schedule pick-ups and deliveries.
• Inspected outgoing shipments to maintain quality assurance standards.
• Reported any damaged items or discrepancies in shipments to supervisor immediately.
• Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.
• Inspected and recorded incoming and outgoing orders for count, damage and dates.
• Managed weekly cycle counts to ensure accurate inventory levels are maintained.

Reason for leaving: To move to Singapore for a job opportunity.

• Changing spare parts for dessert machines.
• Reformat machines.
• Service dessert machines.
• Train new workers.
• Troubleshoot the problems.
• Cashier at the counter.
• Oversaw inventory in buffet and reported replacement needs to kitchen management.
• Restocked kitchen supplies including food products and utensils.
• Served food and beverages at take-out counters to provide fast service to waiting guests.
• Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Greeted customers upon arrival, provided menus and answered questions regarding menu items.
• Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
• Stocked shelves and cases with new or transferred items.
• Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
• Monitored quality of food served to ensure it met company standards for presentation and temperature.
• Tailored orders to address customer allergies and gluten concerns.
• Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
• Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.

Reason for leaving: The outlet closed down due to the opening of a new outlet nearby.