Home and Leisure; Baking; Macrame Crafts; Reading
Lucy Koh
Customer Relations And Sales
Summary
Reliable and upbeat job seeker, passionate about promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable and keen learner in product merchandising, order and payment processing . Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
30
30
years of professional experience
1
1
Language
Work History
Service Crew Member
The Bakery Depot ( Cedele's)
Compass One, Sengkang
10.2025 - 12.2025
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
- Maintained a clean and organized work environment for improved customer experiences.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
Preschool Teacher
Ministry Of Education
Various Locations
08.2019 - 02.2020
- Enhanced student reading skills by implementing engaging literacy activities and utilizing specialized methodology.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Assisted in the assessment of each student''s abilities, tailoring instruction to meet individual needs and learning styles.
Senior Manager (Corporate Affairs)
National University Hospital
Singapore, Singapore
04.1997 - 03.1999
- Established strong relationships with clients ; patients and stakeholders, ensuring long-term partnerships and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Managed internal, external, and crisis communications.
- Planned and executed successful PR events, ensuring positive exposure for the organization.
- Drafted and edited content for organizational publications, employee newsletters, and stockholders' reports.
- Developed compelling press materials, including press releases, media alerts, and pitch letters to generate interest from journalists.
Manager ( Fundraising and Public Relations)
Singapore Red Cross Society
Singapore, Singapore
04.1996 - 03.1997
- Fostered partnerships with industry leaders, enhancing organization's reputation and creating new fundraising opportunities.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing strategic image challenges.
- Coordinated and managed sponsorships and sponsorship activation.
- Developed compelling press materials, including press releases, media alerts, and pitch letters to generate interest from journalists.
Education
BBA -
National University of Singapore
Singapore 04.2001 -
FSS-FRC 1004-1-1 Food Safety & Hygiene -1
Skills Future Singapore
Singapore10-2025
Skills
Customer service
Customer Relations & Engagement
Teamwork
Order processing
Product knowledge
POS system operation
Brand representation
Interests
Timeline
Service Crew Member
The Bakery Depot ( Cedele's)
10.2025 - 12.2025
Preschool Teacher
Ministry Of Education
08.2019 - 02.2020
BBA -
National University of Singapore
04.2001 -
Senior Manager (Corporate Affairs)
National University Hospital
04.1997 - 03.1999
Manager ( Fundraising and Public Relations)
Singapore Red Cross Society
04.1996 - 03.1997
FSS-FRC 1004-1-1 Food Safety & Hygiene -1
Skills Future Singapore