Lucas Toh
Summary
Proven track record in enhancing customer satisfaction and streamlining clinic operations, as demonstrated at Eagle Eye Centre and Takashimaya. Expert in leveraging teamwork and collaboration alongside proficient digital application skills, including PowerBI, to deliver exceptional service and operational efficiency. Achieves remarkable outcomes by combining a friendly, positive attitude with technical savvy.
Offering positive attitude and genuine willingness to learn and grow in food service industry. Brings ability to quickly grasp new concepts and exceptional skills in multitasking and teamwork.
Ready to use and develop communication and customer service skills in any circumstances required.
Experienced with providing exceptional service in fast-paced environment. Utilizes excellent communication and problem-solving skills to ensure colleague satisfaction.
Overview
2
2
years of professional experience
Work History
Food Server
Voco Hotels
09.2024 - 09.2024
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced guest satisfaction by providing efficient and friendly food service.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Cultivated warm relationships with regular guests.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
Clinic Assistant
Eagle Eye Centre
02.2023 - 04.2023
- Helped front desk staff register and process patients.
- Assisted with documenting clinic activities and updated medical records.
- Improved patient experience by efficiently managing front desk tasks, including appointment scheduling and check-in procedures.
- Enhanced clinic efficiency through accurate medical record keeping and timely communication with healthcare providers.
- Coordinated patient movements through clinic from waiting areas to doctors' rooms.
- Maintained adequate stock of medical supplies, equipment and forms in clinical areas.
- Contributed to clinic safety through proper handling and disposal of sharps, chemicals, and other hazardous materials in accordance with established guidelines.
- Assisted medical professionals in administering treatments, ensuring a safe and comfortable environment for patients.
- Increased patient satisfaction levels through active listening skills, empathy, and prompt resolution of concerns or issues that arose during visits.
Customer Service Representative
Takashimaya
11.2022 - 01.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat claiming of gifts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Education
No Degree - International Business & Entrepreneurship
Temasek Polytechnic
Singapore04-2026
No Degree - Student
Manjusri Secondary School
Singapore09-2022
Skills
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Attention to Detail
Generic Skills:
- Excellent Communication
- Critical Thinking
- Calm Under Pressure
- Verbal Communication
- Adequate knowledge of Accounting practices and Finance theory through module taught in school
- Proficient in ability to use digital applications for business (Microsoft Excel, PowerPoint, Microsoft Word), through modules learnt in school like Business Technology & Analytics where we learnt the different commands used in excel and to properly use them when creating sheets and for analysis
Technical Skills:
Football, Badminton, Basketball, Swimming
I enjoy playing sports in my free time to help ease my mind off any tough situations or tough times.
Timeline
Food Server
Voco Hotels
09.2024 - 09.2024
Clinic Assistant
Eagle Eye Centre
02.2023 - 04.2023
Customer Service Representative
Takashimaya
11.2022 - 01.2023
No Degree - International Business & Entrepreneurship
Temasek Polytechnic
No Degree - Student
Manjusri Secondary School
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