Nicholas Tan

Clocked more than 60 hours per week

Executed event orders(weddings,meetings/conference) by leading a team of 4 staffs

Worked closely with managers to ensure that any last minute requests by customers were met with the highest professionalism and efficiency.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Administrative work in charge of the smooth sailing of the Pilot Programme during the Covid period.Managed data entry and ensuring the accuracy of data entries Acted as a representative to liase with countless companies,ensuring prompt follow-ups.

Managed batches of 180-220 workers, supervising the whole process of transition up to entry into Singapore