Lucas Chan
Work Preference
Desired Job Title
Work Type
Location Preference
Location:
Open to relocation:
Important To Me
Detail-oriented Field Engineer and System Service Engineer with extensive experience in data center operations and hardware support. Proven track record of enhancing operational efficiency through meticulous server installation, configuration, and decommissioning while adhering to industry standards. Committed to maximizing uptime and reliability by employing proactive troubleshooting techniques, preventive maintenance strategies, and comprehensive system monitoring. Adept at fostering seamless collaboration within teams to drive continuous improvement and deliver exceptional service quality.
Experienced with on-site technical assessments, troubleshooting, and equipment maintenance. Utilizes advanced problem-solving skills to enhance operational efficiency. Strong understanding of industry standards and safety protocols.
Work History
Data Centre Field Engineer
1 Year- Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
- Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
- Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes
- Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues
- Support deployment of on-site physical infrastructure, including structured cabling installations and related datacenter facilities.
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues.
Data Center Operator
2 Years 5 Months- Responsible for on-site reliability, and for the operation and maintenance of the consociate project delivery.
- Responsible for the inspection of on-site data center and equipment health checks (check health lights).
- Supported new system deployments by installing and configuring servers, storage devices, and networking equipment.
- Monitored data center operations to ensure optimal performance and uptime.
- Server Hardware Maintenance & Replacement – Performed hardware swaps, such as HDDs, RAM, PCIe cards, memory modules, and motherboards, to ensure system uptime and reliability.
- Troubleshooting & Diagnostics – Identified and resolved hardware-related issues through testing, log checks, and vendor coordination
- Led incident response efforts, minimizing downtime through effective troubleshooting.
- Conducted routine maintenance and troubleshooting of server hardware and software systems.
- Monitored and maintained optimal performance of data center infrastructure and equipment.
- Managed data center operations, ensuring optimal performance of critical infrastructure.
- Diagnosed and resolved hardware failures to ensure minimal downtime.
Field Operation Engineer
2 Years 2 Months- Performed hardware diagnostics and troubleshooting on server systems for major clients including Inspur, Kuaishou, Tencent, and Alibaba, ensuring minimal downtime and maximizing operational efficiency. Install, configure, troubleshoot, and maintain server and network hardware.
- Led the implementation of preventive maintenance plans and hardware replacements, improving server reliability and uptime for clients in high-demand environments.
- Provided hands-on support for server installation, configuration, and optimization of hardware environments tailored to meet specific requirements for each client.
- Documented and tracked hardware issues, solutions, and preventive measures using internal systems, contributing to knowledge-sharing and continuous improvement within the team.
- Manage spare parts inventory for servers and network devices, ensuring efficient stock levels.
- Developed and implemented process improvements that increased operational efficiency across multiple projects.
- Led field operations, ensuring compliance with safety regulations and operational standards.
- Enhanced safety protocols, resulting in a significant reduction of workplace accidents.
- Collaborated with cross-functional teams to streamline communication and enhance project coordination efforts.
System Service Engineer
4 Years 1 Month- Hardware Support Services:
Installation, relocation, and configuration of IT equipment.
Addressing hardware additions, moves, and changes. - Decommissioning IT Equipment:
Managing the decommissioning process for servers, networks, storage, and backup devices. - Media Management:
Handling destruction and disposal of HDDs and SSDs securely. - Hardware Break-Fix Support:
Diagnosing and fixing hardware issues, including parts replacement and module reseating. - Onsite Support:
- Provide support during scheduled power down/up events and other critical situations. - Responsible for installing and troubleshooting hardware and software, conducting preventive maintenance, and providing technical support.
- Diagnosed and resolved system malfunctions to ensure operational efficiency.
- Collaborated with cross-functional teams to implement software updates and patches.
- Led system troubleshooting efforts to enhance uptime and reliability across client infrastructures.
- Implemented software updates and patches, ensuring compliance with security protocols and operational standards.
- Supported government-related projects requiring G50 Security Clearance (previously held)
Education
Higher Nitec - Electronics Engineering
Skills
Accomplishments
- ITE Silver Course Medalist
- ITE Certificate of Merit
- Certificate of ICAGILE – Agile Coaching
- Certificate of ICAGILE – Agile Team Facilitation
- National Service: Completed in July 2016 (Corporal)
Certification
Higher Nitec, ELECTRONICS ENGINEERING
Institute of Technical Education (2012-2014)
Nitec, ELECTRONICS (Computer & Networking)
Institute of Technical Education (2010-2011)
GCE Levels (Macpherson Secondary School) (2006-2009)
Languages
Hobbies
Continuous Learning: I have an insatiable curiosity and a passion for acquiring new knowledge across a wide range of subjects. Whether it's history, science, technology, or art, I thrive on learning and staying updated with the latest developments.
Running: I enjoy the discipline and endurance required for long-distance running. Regular participation in marathons and races has not only enhanced my physical fitness but also instilled qualities of perseverance and determination.
Swimming: As an avid swimmer, I find solace and rejuvenation in the water. Swimming regularly not only serves as a form of exercise but also helps me maintain a balanced lifestyle and relieve stress.