Hi, I’m
Angelo Montenegro
Data Center Engineer
Singapore
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Summary
An experienced data center professional with demonstrated years of working experience in the information technology and service industries. Skilled in system deployment, design, troubleshooting, and operations management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
years of professional experience
4
Certificates
Work History
AWS - Amazon Web Services, Singapore
Data Centre Technician Lead (DCO Lead)
03.2022 - Current
Job overview
- Managed performance of team(s) of data center operation.
- Ensured effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
- Inspire and guide improvement in team process, technology innovation and automation
- Managed Large Scale Events (outages) and act as call leader
- Managed and improve work-flows and through-put for data center operations
- Performed hardware diagnostics and troubleshoot all Systems hardware and Network related problems.
- Performed Linux OS troubleshooting
- Performed basic level Network configuration troubleshooting
- Performed replacement of internal and external hardware parts of Servers and Network devices
- Performed storage media sanitization and destruction tasks.
- Maintained high level of system reliability by prioritizing resolution of trouble tickets efficiently
- Established working relationships with multiple internal teams (DC operations, DC Engineering, Logistics, Security, Projects etc.)
- Worked with external & 3rd party vendors/contractors to achieve organization needs.
- Adhere to DC operations, logistics, security and safety related processes and guidelines.
- Shared ideas and contribute in projects to improve Data Center work environment and to improve Data Center operational efficiencies.
- Participated, lead and deliver small to mid-scale projects including data centre rollouts.
- Understand operational metrics and drive actions to achieve targets.
- Participated in cluster wide Continuous Improvement Projects.
AWS - Amazon Web Services, Singapore
Data Centre Technician (DCO L4)
09.2019 - 03.2022
Job overview
- Maintained high level of system reliability by prioritizing and resolving trouble tickets efficiently per SLA.
- Escalation points and technical troubleshooter for all Systems and Network hardware problems
- Deep diving into Linux server issues
- Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical
- Remediation of physical layer outages, both Systems & Network
- Remediation or recovery of physical power issues on racks
- Participate in Data Centre power & cooling events
- Meet 24x7 On-Call requirements and response during shift rotations.
- Install & configure racks of hosts in line with internal SLAs
- Triage & resolve trouble tickets for all devices in your region
- Data Centre point of contact for all High Severity issues
- Physical replacement of server and network device parts
- Ensured correct rotation of parts & spares
- Helped define metrics to increase our customer uptime
- Enforcing Amazons Security Best Practices
- Coordinated with third party vendors & contractors
- Contribute to ideas to improve operational efficiency
- Participated and delivered on number of high impact small to mid-scale projects
- Participated in team meetings for metric analysis and project status updates
- Share knowledge and help educate less technical staff on best practices related to all service owner issues
Park Place Technologies, Singapore
Field Service Engineer (Senior)
09.2017 - 09.2019
Job overview
- Ensured timely, professional, and effective response to customer service needs to maintain high level of customer satisfaction.
- Provides effective problem analysis and identification remotely before arrival at customer site; determines needed parts and documentation.
- Demonstrate technical skills, problem solving orientation, attention to details, teamwork, and time management.
- Displayed professional attitude and courtesy while on site. Maintains effective communication with customers and our customer support during repair process and any projected delay.
- 24x7 support responsible for server, storage and network systems used across multiple
- Attended customer service calls on Park Place Technology full product line of IBM, HP, Sun Solaris and Cisco UCS servers under contract.
- Resolved trouble tickets, hardware alerts, and work requests from vendors as per SLA contract.
- Analyzed hardware and software error and history logs. Utilizes diagnostic and troubleshooting techniques and operating system analysis to ensure timely and effective repair.
- Utilized multiple tools for remote system connection to perform remote diagnosis, repair and backup configuration changes.
- Supported various Linux and Windows systems with regards to server, storage and backup/recovery.
- Communicated with management, various hardware vendors, and internal support groups for resolution of hardware firmware issues, bug fix and updates.
- Followed customer specific repair schedule and downtime procedures.
- Assisted and guided new field service engineers to follow PPT systems and procedures.
Curvature, Singapore
Server and Storage Technician
09.2014 - 09.2017
Job overview
- Provided Testing and configuration for HP, Dell, and IBM, SUN and Cisco UCS server technologies and peripherals. Including tower, rack mount and blade architectures. - SAN storage infrastructure and network troubleshooting. Including ability to troubleshoot rack-mount servers, network and blade chassis.
- Provided Hardware Break-Fix Service for HP DL, ML, Blade Servers, Dell PowerEdge, IBM X-series Servers.
- Created Support Logs and update Firmware for SAN storage like NetApp FAS-Array, DELL PV/SC, EqualLogic Array and HP SAN.
- Built, Verify, Configure and update Firmware and Drivers for Server and Storage orders according to configuration sheet and Tech Notes provided, also following process according to Server Tech Checklist and Process Maps.
- Building and testing servers and storage to specification and or technical standards for use in servicing end-user accounts.
- Participated in creation of BOM (Build of Material) list for server pre-sales commission requests.
- Participated in server decommission, disassembly, and testing of parts.
- Troubleshoot; create logs, for Tape Drive and Libraries.
- Participation in data center commission, building and testing servers and storage to specification and or technical standards for use in servicing end-user accounts.
- Sending RMA to OEM equipment manufacturers and transporting and receiving tested parts to customer clients.
- Racked and mounted servers and switches in datacenter and remote locations as needed.
- Travelled to client sites to help with installs, deployment, and troubleshooting.
- Gathered system information and create professional reports.
- Produced technical documentation such as reference materials, installation instructions and procedures for team.
- Performed deployment and presentation of in-house projects, like (HYPER-CURV) using EMC Scale IO.
NCS - National Computer Systems, Singapore
Operations Specialist / Technology Assistant
11.2012 - 08.2014
Job overview
- Provided help-desk technical support for installation, integration, and maintenance
- Researched solutions from various sources and applied documented procedures to resolve hardware and software issues for internal and external customers
- Troubleshoot network issues (TCP/IP, HTTP, HTTPS, SSL/TLS, DNS, VPN) to internal and external clients
- Analyzed key metrics to measure network product effectiveness
- Performed system software maintenance and product upgrades.
- Monitored firewalls, servers, routers, switches, gateways owned and leased by company
- Escalated all problems to Service desk in event that you are unable to solve it within certain timeframe.
- Updated and closed current Remedy system tickets to meet SLA demands.
- Maintained and administered computer networks and related computing environments, including computer hardware, systems software and applications software.
- Performed routine network startup and shutdown procedures, and maintain control records.
- Monitored network infrastructure, troubleshoot and resolved bandwidth problems and connectivity issues.
Budget Electronics Pte. Ltd, Singapore
IT Sales Executive
02.2009 - 10.2012
Job overview
- Conducted comprehensive market research to identify emerging trends and adjust sales approach accordingly
- Understand customers diverse, specific business needs and applying product knowledge to meet those needs.
- Exceeded quarterly targets consistently through diligent prospecting and tailored product presentations
- Identified and developed new business through networking and courtesy and follow-up calls.
- Prepared and delivered customer presentations and demonstrations of software, articulately and confidently.
- Maintaining awareness and keeping abreast of constantly changing software and hardware systems and peripherals.
- Meeting sales targets set by managers and contributing to team targets
- Collaborated with internal teams, such as product development and customer support, to ensure seamless client experience throughout sales process
- Managed workload in order to organize and prioritize daily and weekly goals.
- Ensured to give proper product orientation, satisfaction, and excellence to customers service standards.
Bayan PC Technologies, Philippines
Computer Systems Technician
10.2003 - 11.2008
Job overview
- Assembled, configure and repaired different types of desktop hardware.
- Maintained, installed and configured Windows based software's (Internet-Café Systems, Accounting and Inventory Systems, Client–server Systems)
- On-site troubleshooting on system and network problems, diagnosing, and solving hardware/software faults.
- Performed data backups and disaster recovery operations.
- Provided support, including procedural documentation and relevant reports.
- Followed diagrams and written instructions to repair fault or set up system.
- Prioritized and managed many open cases at one time.
- Tested and evaluated new technologies.
- Conducted electrical safety checks on computer equipment.
- Repaired and troubleshoot printers and monitors.
- Provided training for newly hired IT employees and on-the-job training students.
Education
De La Salle Lipa Philippines
Bachelor of Science from Computer Science
06.1998 - 05.2002
Skills
Issue Analysis
Customer Service
System Troubleshooting
Installation and Deployment
Design, Planning and Prioritization
System diagnostics
Operations Management
Multitasking and Organization
Certification
Dell EMC, Certified Specialist - Implementation Engineer, PowerEdge
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Centre Technician Lead (DCO Lead)
AWS - Amazon Web Services
03.2022 - Current
Data Centre Technician (DCO L4)
AWS - Amazon Web Services
09.2019 - 03.2022
Field Service Engineer (Senior)
Park Place Technologies
09.2017 - 09.2019
CompTIA, Certified CompTIA Server+
11-2016
Server and Storage Technician
Curvature
09.2014 - 09.2017
Operations Specialist / Technology Assistant
NCS - National Computer Systems
11.2012 - 08.2014
IT Sales Executive
Budget Electronics Pte. Ltd
02.2009 - 10.2012
100-105 (ICND1) – Interconnecting Cisco Network Devices 1
07-2008
Computer Systems Technician
Bayan PC Technologies
10.2003 - 11.2008
De La Salle Lipa
Bachelor of Science from Computer Science
06.1998 - 05.2002
Competencies
- Linux / Windows server systems administration.
- Shell scripting and troubleshooting.
- Network TCP/IP and OSI model, LAN/WAN, Ethernet, switched Ethernet, InfiniBand, VLANs.
- Fiber technologies, SMF, MMF, LC, QSFP, MPO, SFP optics. AOC, DAC Cables.
- Fiber optic cables, test equipment, and tools like OTDR, ST, Multi-mode and LC.
- HTTP/HTTPS, DNS, DHCP, SSL, SNMP
- Routing Protocols, like RIP, OSPF, EIGRP and BGP.
- VMware ESXi, MS Hyper-V, Instances, SAN, NAS, iSCSI and NFS.
- Out of Band Management, IPMI Tools, BMC, HP iLO, Dell iDRAC, IBM RSA, Cisco CIMC
- Basic knowledge of Cisco UCS, Sun Solaris hardware support.
- Dell Power Edge, HP Blade, DL, ML and IBM Power Systems
- RAID technologies like HP ACU/SSA, Dell PERC and IBM Server Raid.
- Enterprise Hardware Technologies, HPC Platforms, GPUs and Accelerator Cards.
- Windows RDP, Tera term, Putty, SSH, Telnet and Serial Console.
- Windows Server, AD, PowerShell, VMware PowerCli and Cisco IOS.
- Data Center cabling infrastructure best practices and methodologies
- Data Center Power Infrastructure, PUE, BMS/EPMS and HVAC systems
- AI - Machine Learning projects using Arduino hardware and software tools.
Trainings
- Hewlett Packard Enterprise, ProLiant ML and DL Server Technologies - 01060870
- VMware, Data Center Virtualization Fundamentals [V6]
- Dell Enterprise, DPES0909WBTT - Dell PowerEdge Server Technical v4 0914
- Dell Enterprise, ISO1208WBTS - Storage Overview Sales v3
- Dell Enterprise, DBSSTT0409WBTT - Dell Blade Server Solutions - Technical v3 0613