LU HAO
Singapore
Summary
Results-driven Business Development & Account Management professional with cross-industry experience covering technology, insurance, manufacturing and HR flexible workforce solutions. Equipped with solid mechanical engineering background, proven track record in client acquisition, key account relationship building and commercial deal closure. Adept at identifying market growth opportunities, negotiating long-term service contracts and driving sustainable revenue growth. Bilingual in English and Mandarin, with strong leadership, problem-solving and multi-tasking capabilities.
Overview
1
1
Language
2
2
Certifications
10
10
years of professional experience
Work History
Account Manager
E-Job Group
05.2025 - Current
- Manage full lifecycle of luxury hotel, hospitality and F&B key accounts, deliver customised flexible workforce solutions to meet daily outlet manpower demands
- Establish long-term strategic partnerships with premium hotel brands, coordinate 30–50 daily staffing orders and deploy on-demand part-time staff for all outlets
- Conduct regular client business reviews, resolve operational staffing requirements and optimise labour cost efficiency for partners
- Collaborate with internal recruitment team to ensure fast candidate matching, high staff attendance and real-time digital workforce tracking
- Boost account retention and cross-sell additional flexible manpower services to expand business volume with existing hotel clients
Business Development Manager
EL Connect
01.2024 - 04.2025
- Source and prospect new B2B clients via cold calls, email outreach and on-site face-to-face meetings
- Conduct market analysis to identify untapped industry segments, design tailored commercial proposals and secure multi-year service agreements
Business Development Manager
Micro Cloud Technology
06.2022 - 12.2023
- Maintain regular communication with company decision-makers, build trust-based long-term partnerships and grow recurring account revenue
- Monitor sales pipeline, follow up deal progress and consistently hit monthly new business acquisition targets
- Identify cross-sell opportunities, market penetration directions and new territory expansion potential through market research
- Engage potential clients via multi-channel outreach including calls, emails and physical business visits
Insurance Agent
AXA Insurance
06.2020 - 05.2022
- Deliver high-standard customer service and maintain long-term trusted relationships with individual and corporate clients
- Respond promptly to enquiries, explain policy terms clearly and resolve post-sales issues efficiently
- Conduct fact-finding consultations to evaluate clients’ financial needs and recommend suitable insurance plans
- Generate new leads through direct marketing campaigns and outbound phone prospecting
- Provide one-on-one policy explanation, consult and sell auto, home, life and group insurance products
Lean & Quality Operations Specialist
GE Aviation
06.2018 - 02.2020
- Started as Quality Inspector, later promoted to Lean Coordinator, overseeing full production quality control and process improvement projects
- Cooperate with production and engineering teams to identify manufacturing defects, fix production bottlenecks and lower error rates to raise overall output
- Execute lean improvement projects as requested by management to boost site productivity and standardise operational workflows
- Develop and implement optimisation plans to eliminate operational waste, maximise equipment utilisation and cut manufacturing costs via process and system upgrades
Platoon Sergeant
Singapore National Service
07.2016 - 05.2018
- Conduct infantry skill training for new recruits at military training schools
- Train soldiers on military protocols, etiquette and field survival skills
- Lead platoon teams, arrange daily training schedules and maintain full team discipline
Education
Bachelor of Science - Mechanical Engineering
RMIT University
Australia01-2021
Diploma - Aeronautical and Aerospace Technology
Nanyang Polytechnic
01-2016
Secondary School Graduation - undefined
North View Secondary School
01-2012
Skills
- Microsoft Word, Excel
- Lean Principles, Process Optimization, Waste Reduction
- Product Troubleshooting & Quality Testing
- Key Account Management & Client Retention
- B2B Lead Generation & End-to-End Sales Negotiation
- Hospitality & F&B Flexible Staffing Solutions
- Market Expansion & Cross-Selling Strategy
Certification
Certificate of Employment Intermediaries (KAH)
Timeline
Account Manager
E-Job Group
05.2025 - Current
Business Development Manager
EL Connect
01.2024 - 04.2025
Business Development Manager
Micro Cloud Technology
06.2022 - 12.2023
Insurance Agent
AXA Insurance
06.2020 - 05.2022
Lean & Quality Operations Specialist
GE Aviation
06.2018 - 02.2020
Platoon Sergeant
Singapore National Service
07.2016 - 05.2018
Secondary School Graduation - undefined
North View Secondary School
Bachelor of Science - Mechanical Engineering
RMIT University
Diploma - Aeronautical and Aerospace Technology
Nanyang Polytechnic