Low Siang Jin
Summary
Professional Inside Sales Representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and after-sales excellence. Skilled and meticulous in coordinating documentation, handling customer concerns and coordinating interdepartmental efforts toward fulfilling customer needs.
Overview
4
4
years of professional experience
Work History
Inside Sales Representative
Future Electronics
10.2023 - Current
- Providing price and delivery quotes to customers within tight deadline
- Working with Account Managers to develop account plans and strategy to increase Sales
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Preserved revenue streams by utilizing strong communication and negotiation skills to coordinate order logistics in a timely manner so as to maintain customer satisfaction
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
Inside Sales Representative
TTI Electronics Asia Pte Ltd
01.2022 - 10.2023
- Providing price and delivery quotes to customers within tight deadline
- Handling and coordinating quality issues/RMA between sales & customers
- Working with Outside Sales to develop account plans and strategy to increase Sales
- Conferred with customers about concerns with products or services to resolve problems and handle customer concerns.
- Preserved revenue streams by utilizing strong communication and negotiation skills to coordinate order logistics in a timely manner so as to maintain customer satisfaction
- Building strong relationship with customers with buying influence.
Safe Distancing Enforcement Officer
National Environment Agency
06.2021 - 12.2021
- Conducting safe distancing enforcement operations, including but not limited to patrols, advisory and enforcement under the ambit of the COVID-19 (Temporary Measures) Act 2020, the COVID-19 (Temporary Measures) (Control Order) Regulations 2020 and Environmental Public Health Act (EPHA) legislations
- Collated reports and statistics in support of the department's daily operations.
- Engaged members of public to facilitate inspections by NEA officers.
- Attending to related requests or queries from external and internal stakeholders
- Monitor relevant communication channels to manage inspection schedules with sites that are due for inspection.
Management Support Officer
National Environment Agency
01.2021 - 03.2021
- Conducted mosquito surveillance and control work of 70 major and 250 minor construction sites as part of a surveillance team to ensure vigilance, safety and compliance with the Control of Vectors and Pesticides Act.
- Collated reports and statistics in support of the department's daily operations.
- Engaged members of public to facilitate inspections by NEA officers.
- Distributed educational materials to members of the public to proliferate awareness on the dangers of dengue fever and insufficient vector control measures.
- Monitor relevant communication channels to manage inspection schedules with sites that are due for inspection.
Education
Diploma - Electronics, Computer and Communication Engineering
Nanyang Polytechnic
08.2012
Skills
- Customer Service
- Data Entry
- Documentation
- MS Office
- C#
- C
- AUTOCAD
Timeline
Inside Sales Representative
Future Electronics
10.2023 - Current
Inside Sales Representative
TTI Electronics Asia Pte Ltd
01.2022 - 10.2023
Safe Distancing Enforcement Officer
National Environment Agency
06.2021 - 12.2021
Management Support Officer
National Environment Agency
01.2021 - 03.2021
Diploma - Electronics, Computer and Communication Engineering
Nanyang Polytechnic
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