Shirley Tan
Summary
Accomplished Sales Representative with solid sales history and in-depth electronics experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.
Inside Sales Representative accomplished at cultivating productive customer relations and building loyalty with exceptional service and product offerings. Brings career sales success and drives dramatic revenue growth.
Talented Sales representative successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.
Achieved industry-leading customer and revenue growth by leveraging top-notch abilities in networking and lead development. Demonstrated success in converting prospects into customers, servicing accounts and maintaining consistent sales levels. Skilled relationship-builder, communicator and multitasker.
Results-driven sales representative committed to continuous growth in sales revenue. Consistently achieves goals in revenues, new account development and product sales.
Overview
40
40
years of professional experience
Work History
Inside Sales Representative
Cooper Bussmann Inc
08.2014 - Current
- Answered customers' questions regarding products, prices and availability.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Created and updated customer accounts with relevant information.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Used CRM software to maintain detailed contact logs and account records.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Set up new accounts, established customer credit, and set up payment methods.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
- Prospected continuously for new potential customers and maintained robust conversion rate.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Collected information on sales and service issues to coordinate team-wide resolutions.
Sales Representative
Eaton Electric Singapore Pte Ltd
02.2012 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Expanded customer base and boosted profit within product line.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
Customer Service Representative
Cooper Bussmann Inc
02.2001 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
O Level -
Clementi Town Secondary
Singapore Ntc 3 Level - Wielding
Ayer Rajah Voc Institute
Singapore High School Diploma -
SMA
Singaore 08.2022 - 08.2022
Skills
- Investigative Procedures
- Daily Workflows
- Time Management
- Attention to Detail
- Sales Presentation
- New Business Development
- Revenue Forecasting
- Customer Service and Assistance
- Revenue Growth
- Opportunity Identification
- Pipeline Development
- Data Entry
- Customer Service
- Microsoft Office
- Verbal and Written Communication
- Regional Sales and Support
- Salesforce CRM
- Driving Revenue
- Onsite Visits
- Educational Opportunities
- Information Updates
- Quality Deliverables
- Online Databases
- Credit and Debt Card Processing
- Export Compliance
- Rate Negotiations
- Information Confidentiality
- Data Entry and Maintenance
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Customer Data Confidentiality
- Building Customer Trust and Loyalty
- Understanding Customer Needs
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Needs Assessment
- Inbound and Outbound Calling
- Consulting Supervisors
- Answering Customer Questions
- Correcting Discrepancies
- Microsoft Exchange
- Customer Inquiry Response
- Electronic Information Systems
- Inquiry Requests
Accomplishments
- Sustained 100% annual sales growth for $13M to $15M consecutive years by introducing innovative sales
- Achieved Result by completing Task with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Use Microsoft excel, SAP and C360 to track new opportunities with customers
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
High School Diploma -
SMA
08.2022 - 08.2022
Inside Sales Representative
Cooper Bussmann Inc
08.2014 - Current
Sales Representative
Eaton Electric Singapore Pte Ltd
02.2012 - Current
Customer Service Representative
Cooper Bussmann Inc
02.2001 - Current
O Level -
Clementi Town Secondary
Ntc 3 Level - Wielding
Ayer Rajah Voc Institute
Similar Profiles
Victor Jesus Tavizon RochaVictor Jesus Tavizon Rocha
Manufacturing Engineer at Bussmann S. De R.L De C.V. (Eaton/Copper Bussmann)Manufacturing Engineer at Bussmann S. De R.L De C.V. (Eaton/Copper Bussmann)
Emilie FrochEmilie Froch
Substitute Teacher at Heinrich-Bussmann Schule LünenSubstitute Teacher at Heinrich-Bussmann Schule Lünen
Roberto PérezRoberto Pérez
Senior Analyst SCM Materials Planning. at Eaton BussmannSenior Analyst SCM Materials Planning. at Eaton Bussmann
Normaris Rivera NoguerasNormaris Rivera Nogueras
Inside Sales Supervisor / Inside Sales Representative / Order Inquiries and Sales Customer Service Representative at STIHL, INC.Inside Sales Supervisor / Inside Sales Representative / Order Inquiries and Sales Customer Service Representative at STIHL, INC.
Shawna AlecciShawna Alecci
Inside Sales Representative/Customer Service Representative at SwedencareInside Sales Representative/Customer Service Representative at Swedencare