Linda Norman
Singapore
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Manager, Global Delivery Operations
Expereo International Bv
04.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Formulate standard operating procedures
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Lead the maintenance, training, and enablement of sales tools, providing feedback on operational processes and workflows to ensure the effectiveness of the CPQ process and other related functions.
Manager, Sales Operations APAC
Expereo International Bv
01.2019 - 03.2024
- Led and manage a team across region (Singapore, Philippines, UAE, and Argentina) total of 10 personal and ensure efficiency, productivity, and optimal business operation by overseeing day to day operations
- Led customer retention and churn reduction efforts, improving provider relationships and scalability in enterprise channel processes.
- Consistently delivered strong financial performance, supporting sales in achieving revenue growth and profitability.
- Drive relentless focus on customer to build strong long-term relationship, understand and improve customer satisfaction
- Led the maintenance, training, and enablement of sales tools, providing feedback on sales operations and workflows to optimize the CPQ process.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Account Executive
Expereo International Bv
03.2016 - 12.2018
- Provided exceptional customer service, addressing client concerns promptly and effectively to ensure loyalty.
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently.
- Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
- Streamlined account management processes for increased efficiency and improved client retention rates.
Account Support Executive
Expereo International Bv
10.2013 - 02.2016
- Maintain customer relationship and identify opportunities to grow customer services
- Reporting and recording all sales activities in Back Office system and provide valuable actionable data for Sales strategies and etc
- Coordinated seamlessly with internal teams such as sales, finance, operations for smooth functioning of account management processes.
- Liaised closely with other departments involved in project delivery to provide comprehensive support during contract executions.
- Provided exceptional service throughout the entire sales cycle, from initial contact to post-purchase follow-up support.
- Performed effectively in managing day-to-day operations and decisions.
Sales Support Executive
Expereo International Bv
09.2012 - 09.2013
- Facilitated smooth communication between sales executives and clients, ensuring timely responses to queries.
- Boosted sales performance by providing efficient administrative support to the sales team.
- Developed strong client relationships through prompt communication and excellent service quality.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Reduced order processing time through meticulous attention to detail in handling purchase orders
Sales Support Representative
Expereo International Bv
07.2011 - 08.2012
- Responding to customer concerns and issues.
- Ensured the sales team operated efficiently and smoothly.
- Entered and tracked data in sales databases.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Served customers with knowledgeable, friendly support at every stage purchasing.
- Processing orders accurately and efficiently processing customer orders
Education
Business Administration And Management -
INSTITUTE OF TECHNICAL EDUCATION
01-2020
Diploma - Business Administration
PSB Academy
Singapore01-2013
Skills
- Project Management
- Management and Administrative functions
- CRM tools (Salesforce)
- Leadership & Mentorship
- Sales Operation
- Verbal and written communication
- Negotiation
- Cross-functional team management
- Multitasking Abilities
- Problem-solving aptitude
- Conflict Resolution
Accomplishments
- Reduced year over year (more than 100%) cancellation rate of Expereo services towards provider and enterprise customer.
- Subject matter expert (SME) globally and especially APJ region regarding sales operation process.
Languages
English
Malay
References
Available upon request
Timeline
Manager, Global Delivery Operations
Expereo International Bv
04.2024 - Current
Manager, Sales Operations APAC
Expereo International Bv
01.2019 - 03.2024
Account Executive
Expereo International Bv
03.2016 - 12.2018
Account Support Executive
Expereo International Bv
10.2013 - 02.2016
Sales Support Executive
Expereo International Bv
09.2012 - 09.2013
Sales Support Representative
Expereo International Bv
07.2011 - 08.2012
Business Administration And Management -
INSTITUTE OF TECHNICAL EDUCATION
Diploma - Business Administration
PSB Academy
Similar Profiles
Svitlana Van LankveltSvitlana Van Lankvelt
HR Administrator&Payroll Specialist at Expereo International BVHR Administrator&Payroll Specialist at Expereo International BV
Shawn FigueiredoShawn Figueiredo
Senior Sales Operations Manager at Expereo InternationalSenior Sales Operations Manager at Expereo International
Macline OyagiMacline Oyagi
Operations Coordinator at EBee International BVOperations Coordinator at EBee International BV