Lim Shao Jie Ivan

Galaxy 1 – Sales Manager | Jan 2019 – Present Digitalskies – Onboarding Manager (Seconded Role via Galaxy 1) | 2023 – Present

Location: Singapore
Industry: Satellite Communications

Key Responsibilities:

• Lead and manage a portfolio of government and enterprise accounts across Southeast Asia, providing end-to-end solutions for satellite connectivity using Inmarsat, Iridium, and Starlink services.
• Spearhead sales and pre-sales engagements, including proposal development, pricing strategy, contract negotiation, and partner onboarding.
• Provide hands-on technical support for BGAN, IsatPhone, and M2M services, including terminal troubleshooting, service provisioning, and weekend on-call operations.
• Oversee backend operations such as inventory control, logistics planning, and freight coordination for satellite hardware distribution.
• Act as a bridge between sales and engineering teams to align technical capabilities with customer requirements.
• Collaborate closely with international partners and suppliers to drive business growth in aviation, maritime, and land mobility markets.

Key Achievements:

• Played a pivotal role in integrating IBIS with Starlink and Iridium Certus provisioning systems, enhancing operational visibility and efficiency.
• Successfully retained and expanded government projects, including the Malaysia Flood Monitoring Initiative using BGAN Link.
• Maintained critical support during complex incidents, contributing to customer satisfaction and long-term retention.

Location: Singapore
Industry: Satellite Communications / Aviation / UAV

Key Responsibilities:

• Serve as a strategic liaison representing Galaxy 1 in support of Digitalskies’ growth as a satellite communications solution provider.
• Provide end-to-end guidance on onboarding processes for satellite network partnerships, including Iridium Certus (as Service Provider) and Inmarsat (as Distribution Partner).
• Lead technical and operational alignment for service provisioning, SIM management, billing, and support escalation structures.
• Coordinate cross-functional workflows between Digitalskies, Iridium, and Inmarsat stakeholders to meet compliance, provisioning, and go-to-market readiness.
• Support development of internal systems, including documentation for API integration, airtime management, and RTM (Remote Terminal Manager) enablement.

Key Projects & Achievements:

• Iridium Certus Onboarding (SP):
  Contributed to Digitalskies' successful onboarding as an Iridium Certus Service Provider by aligning activation workflows, developing SOPs for 100/200 services, and coordinating test SIMs and terminal validation.
  Developed support documentation and internal processes used for customer service delivery and partner onboarding.
• Inmarsat Distribution Partner Enablement (DP):
  Supported Digitalskies in its journey to become an Inmarsat Distribution Partner by overseeing commercial alignment, onboarding documentation, and certification for BGAN, GSPS, and Aviation offerings.
  Introduced provisioning templates and SOPs based on Galaxy 1’s operational models, enabling faster go-to-market execution.
• RTM & Velaris Pairing:
  Delivered successful integration of Inmarsat Velaris UAV services with Digitalskies’ RTM platform, supporting UAV telemetry, flight tracking, and remote device control.
• Operational Streamlining:
  Improved internal coordination between sales, operations, and engineering through refined documentation and structured escalation procedures.

• Responsible for improving a company's market position and maximizing it financial growth.
• Defining strategic goals, liaise with business partners and stakeholders, identify new business opportunities, and keep up to date with market trends.
• Providing both hardware and solutions for clients with satellite connectivity.
• Based in Thailand for a year for business expansion.
• Managing and retaining relationships with existing clients
• Increasing client base
• Having an in-depth knowledge of business products and value proposition
• Writing business proposals
• Negotiating with stakeholders
• Identifying and mapping business strengths and customer needs
• Researching business opportunities and viable income streams
• Following industry trends locally and internationally
• Drafting and reviewing contracts
• Reporting on successes and areas needing improvements
• Troubleshooting and solving airtime and hardware related issues with clients

• Responsible for the smooth running of the restaurant & its business performance.
• Maintaining high standards of spirits & wines, food, service, health and safety and helping to deliver best service to customers at all times.
• Inspiring bar staff to deliver prompt, friendly and efficient service at all times.
• Providing day-to-day support to the Retail Area Managers.
• Daily Stock Control and full weekly audit.
• HR responsibilities including recruitment, training and development of staff.
• Organising the daily rota and duties.
• Responsible for management of brand standards, stock rotation & cashing up.
• Analysing data and drawing conclusions for the business.
• Daily and weekly reconciliation of sales/ end of week.
• In-depth understand of measurements and weights of drink levels.
• Working with the Hospitality Manager in coordinating & planning for big events.
• Re-evaluating the beverage & wine list offered, highlighting trends & new products

• Managing and ensuring accuracy of stock inventories in all Starhub retails and roadshows.
• Providing operational support in all mobile road shows and proven ability to run operation independently.
• Being trained intensively in all 3 systems that are required to support daily operation.
• Conduct training for all new temp or contract staff that is stationed in outlets.
• General Office Administration Tasks.
• Assist Inventory Control Manager in the laying out of Standard Operating Procedures across outlets.
• Handling e-mail, do follow up and assist in the daily enquiries by Starhub personnel.
• Expanded product knowledge and conducting level 1 trade in inspection.
• Generating all required daily sales reports to relevant internal and external parties.
• Cross Train and well verse in both CPE and CSC operation.