Lim Pei Zhi
Singapore
Summary
Experienced customer service officer with a talent for problem-solving and a knack for diplomacy. Excels in fast-paced, competitive environments, collaborating seamlessly as a team player. Demonstrates proficiency in handling customer inquiries, implementing service policies, and managing financial responsibilities.
Overview
5
5
years of professional experience
Work History
Customer Service Officer
Quess
Singapore, Singapore
01.2020 - 09.2024
- Ability to understand customers' needs and provide appropriate solution and attention
- Identify cross-sell opportunities during customer interaction
- Consistently deliver excellent quality service to customers to achieve total customer satisfaction
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with various departments to ensure smooth transactions for high-value clients, strengthening client trust in the institution.
Patient Service Associate
National University Health System
Singapore, Singapore
11.2020 - 08.2022
- Delivered professional customer service to enhance business reputation through positive first impressions
- Collaborated effectively with customers and staff to maintain smooth company operations
- Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval
Customer Service Officer
United Overseas Bank Ltd.
Singapore, Singapore
01.2020 - 08.2020
- Promoted company brand and unique offerings through personalised service delivery
- Handled over 60 calls per shift signing up new customers, retrieving customer data, presenting relevant product information
- Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions
Education
Diploma - Business Management
Nanyang Polytechnic
Singapore09.2017
GCE Ordinary Level -
Canberra Secondary School
Singapore12.2013
Skills
- Customer needs assessment
- Customer Support
- Data Entry
- Inbound Call Management
- Payment Processing
- Trade Settlements
Languages
English
Mandarin
Timeline
Patient Service Associate
National University Health System
11.2020 - 08.2022
Customer Service Officer
Quess
01.2020 - 09.2024
Customer Service Officer
United Overseas Bank Ltd.
01.2020 - 08.2020
Diploma - Business Management
Nanyang Polytechnic
GCE Ordinary Level -
Canberra Secondary School