SOH HUA GHI
Singapore
Summary
Hardworking, motivated young adult with a commitment to utilizing skills to further the company's mission. Skilled in identifying customer needs and delivering effective solutions. Compassionate and friendly with a patient and care-oriented approach. Positive team player who complies with company policies and procedures. Recognized by supervisor for adaptability and quick skill acquisition. Appraised for consistently meeting requirements and delivering accurate work on time. Strong attention to detail for identifying overlooked minor details.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Richland Logistics Services Pte Ltd
02.2023 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Average Monthly Gross Salary: SGD2400
RCC Operations Specialist
Certis
04.2022 - 11.2022
- Exposure to global happenings and security issues that affect business and operations
- Use of Microsoft programs and other software to assist in and analyze security data and information
- Dissemination of information from global to local operations and vice versa
- Reason For Leaving: Explore new career opportunities
- Average Monthly Gross Salary: SGD2500
Security Officer
Certis
03.2022 - 04.2022
- Implement and enforce security procedures
- Assist visitors with security check-ins
- Review the identities of visitors before allowing them onto the premises
- Greet residents and visitors with a kind and helpful attitude
- Inform violators of policies and procedures
- Reason For Leaving: Reassignment to Operation Specialist post by company
- Average Monthly Gross Salary: SGD2300
Car Detailer (Temporary Assignment)
EA Detailer
09.2019 - 10.2019
- Examine vehicles in troubleshooting
- Ensure customer satisfaction is at the forefront of interactions
- Adopt flexible approach, promoting optimal productivity
- Work well independently and also with others as a team
- Reason For Leaving: Enlistment to National Service
- Average Monthly Gross Salary: N/A (On NS Allowance)
Sales Associate
Kenko Wellness
04.2018 - 10.2018
- Man Reception Counter to welcome customers
- Assign clients to service personnel
- Charge fees and issue receipts to clients
- Maintain cleanliness and tidiness of service area
- Comply to store policies, rules and regulations
- Record and process orders in an organized and accurate manner
- Prepare/Close cashier machine and POS system at start and end of business day
- Reason For Leaving: End of internship period
- Average Monthly Gross Salary: N/A (Given internship allowance only)
Education
Polytechnic Diploma - Leisure And Events Management
Temasek Polytechnic
04.2019
GCE 'O' Level -
St Hilda's Secondary School
12.2015
Skills
- Inventory Control Procedures
- Customer Needs Assessment
- Sales Goal Attainment
- Customer Service
- Intrusion Detection
- Security Team Coordination
- Projection Of Potential Threats
- Computing Skills (Microsoft Word/Excel/Powerpoint)
Certification
- Work In A Team, SAF Basic Military Training Centre
- Communicate And Relate Effectively At The Workplace, SAF Basic Military Training Centre
- Guard And Patrol, Certis
- Incident Response, Certis
- Recognize Terrorist Threats, Certis
- Protected Area Protected Place, Certis
Additional Information
Achieved Gold Standard In Swimming Classes, Former Member Of Toastmasters Club, Former Member Of English Drama Club, Played An Active Part In Packing SG Together Packs And NDP Ushering, Singled Out By Army OC During NS To Learn Advanced Weapons Beyond Regular Troopers (MPAT), Achieved Marksmanship Award During NS, Promotion To Corporal Rank In Army
Supporting Documents
- Testimonial From Assistant Manager, Mr Bryan Ang, Citibank Regional Command Center, 12/01/22
- Testimonial From Commanding Officer, LTC E.M Zachary, 2nd Battalion SIR, 11/01/21
- Testimonial From Senior Lecturer, Ms Shelia Sim, Temasek Polytechnic, 04/01/19
- Testimonial From Form Teacher, Ms Felicia Tan, St Hilda's Secondary School, 10/01/15
Characteristics
- Hardworking
- Motivated
- Committed
- Patient
- Care-oriented
- Compassionate
- Friendly
- Positive team player
- Adaptable
- Detail-oriented
Timeline
Customer Service Officer
Richland Logistics Services Pte Ltd
02.2023 - Current
RCC Operations Specialist
Certis
04.2022 - 11.2022
Security Officer
Certis
03.2022 - 04.2022
Car Detailer (Temporary Assignment)
EA Detailer
09.2019 - 10.2019
Sales Associate
Kenko Wellness
04.2018 - 10.2018
GCE 'O' Level -
St Hilda's Secondary School
Polytechnic Diploma - Leisure And Events Management
Temasek Polytechnic
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