Yong Soot Mei
Singapore
Summary
Experienced customer service offering 5 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through. Assess current systems with critical eye to develop efficiency-boosting enhancements. Well-organized and highly analytical problem solver.
Overview
7
7
years of professional experience
Work History
Customer Service Ambassador
Singapore Post Limited (TAPE)
Singapore
11.2017 - Current
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
SPM(MALAYSIA CERTIFICATE oF EDUCATION) -
SMK Horley Methodist
Teluk Intan Perak Malaysia 12.2013
Skills
- Sales expertise
- Customer Relations
- Shipping procedures understanding
- Stock management
- Cash Handling
- Complaint resolution
- Money handling abilities
Accomplishments
- Customer Service - Consistently received positive feedback from guests and by developing relationships with customers.Handled guest complaints, maintaining a positive dining experience for all rest.
- Conflict Resolution - Responsible for handling customer inquiries, accurately providing information to ensure resolution of service complaints and customer satisfaction.
Timeline
Customer Service Ambassador
Singapore Post Limited (TAPE)
11.2017 - Current
SPM(MALAYSIA CERTIFICATE oF EDUCATION) -
SMK Horley Methodist
Similar Profiles
MUHAMAD ZULBAHRIN BIN PARJANMUHAMAD ZULBAHRIN BIN PARJAN
Courier Driver at Singapore Post LimitedCourier Driver at Singapore Post Limited
NAVNN SIVASAMYNAVNN SIVASAMY
Assistant Operations Manager at Singapore Post LimitedAssistant Operations Manager at Singapore Post Limited
Jasmine DiazJasmine Diaz
Financial Service Ambassador at Singapore Post LimitedFinancial Service Ambassador at Singapore Post Limited
Saurabh DuggalSaurabh Duggal
Senior Manager Total Rewards, APJC at CloudflareSenior Manager Total Rewards, APJC at Cloudflare
Chen Wei JieChen Wei Jie
Assistant Manager at Getinge South East AsiaAssistant Manager at Getinge South East Asia