Summary
Overview
Work History
Education
Skills
Nric Number
Current Pay
Expected Pay
Personal Information
Timeline
BusinessDevelopmentManager
Leslie Gan Kai Chuan

Leslie Gan Kai Chuan

Business Development Manager
Singapore

Summary

Creative Business Development Manager with impressive track record of improving sales and growing company customer base. Innovative program management, strategic planning and team leadership skills. Successful team builder with exceptional communication abilities.

Overview

16
16
years of professional experience
2
2
years of post-secondary education

Work History

Business Development Manager

Save Logistics (S) Pte Ltd
07.2023 - Current
  • Identifying new opportunities
  • : Research and identify potential new customers, markets, and partnerships.Hunting business opportunities and increasing the market share
  • Building relationships
  • : Establish and maintain relationships with existing and potential customers, partners, carrier, airlines and industry stakeholders.
  • Developing sales strategies
  • : Create and implement sales strategies to achieve business growth and revenue targets.
  • Market research
  • : Conduct market research to stay up-to-date on industry trends, competitor activity, and market demands.
  • Competitor analysis
  • : Analyze competitors' strengths, weaknesses, and strategies to identify opportunities for differentiation.
  • Customer engagement
  • : Engage with existing customers to understand their needs, provide solutions, and identify opportunities for upselling or cross-selling.
  • Customer retention
  • : Develop and implement strategies to retain existing customers and prevent churn.
  • Sales forecasting
  • : Develop sales forecasts and revenue projections to inform business planning and decision-making.
  • Revenue growth
  • : Identify opportunities to increase revenue through new sales, upselling, or cross-selling.
  • Cross-functional collaboration
  • : Collaborate with internal teams, such as operations, customer service, and marketing, to ensure alignment and effective execution.
  • Communication
  • : Communicate effectively with customers, partners, and stakeholders to build relationships, resolve issues, and drive business growth.
  • Sales performance
  • : Track and analyze sales performance metrics, such as sales revenue, conversion rates, and sales growth.
  • Customer satisfaction
  • : Monitor customer satisfaction metrics, such as customer retention rates, Net Promoter Score (NPS), and customer feedback.

Sales Manager

MP Consol (S) Pte Ltd
04.2020 - 06.2023
  • Accounts Servicing & Maintenance. Attend to Customer Complaints & Service Lapse.
  • To review & update rates.
  • Responsible for developing existing accounts, upselling, etc.
  • Customers Retention.
  • Maintain records of customer details / Sales Visits of all existing Accounts.
  • Regularly visit existing accounts validating our service levels and develop new revenue streams.
  • Follow up on customer communications in a timely and professional manner.
  • Support Customer Service and work closely with Operations and Documentation on the execution of customer service contracts.
  • Promote the services and products of all entities, and coordinate sales efforts with other department sales.
  • Identify and prospect new business/clients via cold-calling and sales activities.
  • Build and develop strong relationships with new and existing clients.
  • Conduct regular follow-ups with clients to encourage up-selling and retention.
  • Other ad-hoc duties as required

Asst Sales Manager

Save Logistics (S) Pte Ltd
04.2014 - 04.2020
  • To develop and source for new clients
  • Hunting business opportunities and increasing the market share
  • Liaise with existing clients and new clients to follow up the business need
  • Develops sales calls, service calls, proposal presentations as well as any other sales activities
  • Develop clear understanding of customers’ SOPs, maintain full compliance including strict adherence to timelines/milestones/KPIs.
  • Follow up on customer communications in a timely and professional manner.

Business Development Executive (Sales)

MP Consol (S) Pte Ltd
02.2014 - 04.2016
  • Dedicated Sales performance against assigned target
  • Develop the new clients and retain the existing clients
  • To respond to incoming queries and ensures the resolution of service
  • Prepare and attend client meetings
  • Prepare monthly sales reports and sales Itinerary.
  • To be well aware of the local market
  • To have good know-how of the service providers and customers

Marketing Executive (Sales)

Soonest Express (S) Pte Ltd
12.2012 - 01.2014
  • To 'hunt' for new accounts.
  • Communicates clear and efficiently, externally as well as internally.
  • Develop and introduce sales strategies and marketing plans
  • Following up on cold-calls to potential prospects to increase your sales and achieve your goals.
  • Prepare weekly sales reports.
  • Achieve individual and corporate sales target
  • Work closely with Operations Team to ensure smooth and complete execution

Sea Freight Operation

Soonest Express (S) Pte Ltd
12.2011 - 12.2012
  • Handle full set of import & export documents such as BL, Invoice & packing list etc.
  • Transportation-Organise & coordinate freight related pick-up and deliveries, coordinate local transportation according to client requirements.
  • Proficient in executing Bill of Lading and shipping document.
  • Competent in customs declaration.
  • Manage day-to-day operation and transaction.
  • Manage cost control and book in all related costs and bills to customers.
  • Liaise with customer as and when necessary such as discrepancy or damage.
  • Work closely with internal departments and customer CS-team to coordinate customers' shipments.
  • Build and maintain good rapport with customers to fulfill their requirements.
  • Plan, organize, direct and control all operational activities and to provide customer with highest level services.
  • Customer services oriented to assist in customer enquiries.
  • Maintaining an accurate database to support generation of reports.
  • Any other duties as assigned by management.

Traffic Controller

Neu Movers Logistics Pte Ltd
01.2010 - 12.2011
  • To manage daily transport operational activities and ensure all delivery activities and collection are carry out within schedule
  • To review the delivery schedule and routing when needed in a very efficient and cost effective manner
  • Liaise with customers services for the delivery and collection
  • Any other duties as assigned by management.

Education

Tampines Primary School -

Tampines Primary School
01.1994 - 12.1994

East Spring Secondary School - Normal Level With 4 Credit, Primary School Leaving Certificate With 4 Credit

East Spring Secondary School
01.1999 - 12.1999

Skills

Proficient in Microsoft Office

Nric Number

S8819692I

Current Pay

S$6000 basic + S$1000 transport allowance + commission + S$200 mobile phone + Company Season parking

Expected Pay

S$8000 basic + S$1000 transport allowance + HP Claim

Personal Information

  • Age: 33
  • Ethnicity: Chinese
  • Date of Birth: 05/14/88
  • Marital Status: Married
  • Religion: Free Thinker
  • Place of Birth: Singapore

Timeline

Business Development Manager

Save Logistics (S) Pte Ltd
07.2023 - Current

Sales Manager

MP Consol (S) Pte Ltd
04.2020 - 06.2023

Asst Sales Manager

Save Logistics (S) Pte Ltd
04.2014 - 04.2020

Business Development Executive (Sales)

MP Consol (S) Pte Ltd
02.2014 - 04.2016

Marketing Executive (Sales)

Soonest Express (S) Pte Ltd
12.2012 - 01.2014

Sea Freight Operation

Soonest Express (S) Pte Ltd
12.2011 - 12.2012

Traffic Controller

Neu Movers Logistics Pte Ltd
01.2010 - 12.2011

East Spring Secondary School - Normal Level With 4 Credit, Primary School Leaving Certificate With 4 Credit

East Spring Secondary School
01.1999 - 12.1999

Tampines Primary School -

Tampines Primary School
01.1994 - 12.1994

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Leslie Gan Kai ChuanBusiness Development Manager