Leong Fook Cheong
Operations Excellence Manager
Summary
A skilled office administrator and facilitating manager, supporting the organization's operations in implementing organizational transformation through lean initiatives and operational excellence. Proven track record of managing projects through team collaboration. A problem solver and avid multitasker in cross-functional areas and instrumental in providing innovative solutions that contribute to the organization's long-term success.
Overview
21
21
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Operations Excellence Manager
IPS Group Pte Ltd
04.2024 - 04.2026
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Managed budgets and resources effectively, reducing operational costs while maintaining high-quality standards.
- Evaluated current systems and processes, recommending upgrades or enhancements as needed for optimal performance.
- Led cross-functional teams for continuous improvement initiatives, resulting in increased efficiency.
Trainer
Independent Trainer-Freelance
07.2022 - 04.2024
- Provision of service excellence training and customise workshops for team building and organisation problem-solving for cost reduction via lean management.
Administrator
Becton Dickinson Singapore
07.2021 - 07.2022
- Support region's Source to Pay As-is process and harmonization operational processes via training, coaching and collaboration with stakeholders. Successfully migrate legacy systems into the BuySMART application, SAP Concur.
- Contract
Senior Associate
Enterprise Singapore
09.2020 - 02.2021
- Support the horizontal workstream administration for the strategic accreditation assessment process. Implement documentation, training on the digitalization program for reports.
- Contract
Business Excellence Consultant
G.C. Asia Dental Pte Ltd
01.2019 - 01.2020
- Implemented Operational & Business Excellence, TQM, the Hoshin Kanri Process and organizational Balanced Scorecard metrics; perform gap analysis and design learning needs.
- Contract
Operational Excellence Mgr.
Kuehne + Nagel (S) Pte Ltd
04.2017 - 10.2018
- Lead and implement Operational Excellence (OE) and Continuous Improvement (CI) initiatives. Successfully implemented lean governance within clusters with operational metrics that drives improvement cost reduction within the business vertical.
Process Innovation Engineer
Elliott Ebara Singapore Pte Ltd
05.2012 - 08.2016
- Implemented innovation and process re-engineering projects (8D, Kaizen, Lean, value-stream, project management) in 4 Products Line (Repairs, Parts, Sales and Field Service). Successfully implemented regional quality management for entity in India, China & Taiwan (ISO 9001:2015 in India and Taiwan and ISO 9001:2008 in China).
Business Excellence Mgr.
Ricoh (Singapore) Pte Ltd
08.2005 - 05.2012
- Implemented Green Mark Interior (BCA), Singapore Quality Class, Singapore Service Class, Lean, Kaizen and Lean Six Sigma, ISMS 27001, ISO 9001, ISO 31000, BizSAFE Level 2, Total Risk Management and Business Continuity Management.
- Lead RICOH Customer Satisfaction No. 1 FY07 to FY11. Excellent Service Award (EXSA) Function as Corp. and Admin. Manager for office and warehouse set-up into a 25,000-square-foot green office.
Education
Master in Eng. Science -
QUT
Skills
Office Administration
Operational Excellence
Lean Management
Trainer & problem solver
Operational road mapping
Business Excellence Consultant
Service excellence
Critical thinker
Lean Six Sigma
AI Governance
Personal Data Protection Officer
IT Head
Certification
- Review of Processes for Strategic Technology and Operations Road-mapping - A
RECOGNITION
Recognition of Conscientious Service with Elliott Group; Singapore Excellent Service Award EXSA – Silver, 2007; “A Tribute to Healthcare Worker” during SARS, 2004
EARLY CAREER PROGRESSION
Snr. Executive Business Excellence 2004 -2005; Quality Mgmt. Specialist – 2000-2004; Industry Trainer -1998-2000; Purchaser 1994-1996; Technical Inspector/Coordinator – 1993-1994
Timeline
Operations Excellence Manager
IPS Group Pte Ltd
04.2024 - 04.2026
Trainer
Independent Trainer-Freelance
07.2022 - 04.2024
Administrator
Becton Dickinson Singapore
07.2021 - 07.2022
Senior Associate
Enterprise Singapore
09.2020 - 02.2021
Business Excellence Consultant
G.C. Asia Dental Pte Ltd
01.2019 - 01.2020
Operational Excellence Mgr.
Kuehne + Nagel (S) Pte Ltd
04.2017 - 10.2018
Process Innovation Engineer
Elliott Ebara Singapore Pte Ltd
05.2012 - 08.2016
Business Excellence Mgr.
Ricoh (Singapore) Pte Ltd
08.2005 - 05.2012
Master in Eng. Science -
QUT