Marilyn Yang Wanping
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail and task-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Operations Excellence Manager
C-Leanship
07.2021 - Current
- Streamlined operations by identifying inefficiencies and implementing process improvements.
- Evaluated current systems and processes, recommending upgrades or enhancements as needed for optimal performance.
- Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
- Proved successful working within tight deadlines and a fast-paced environment.
- Coordinated closely with sales teams to resolve pricing discrepancies in invoices while adhering to company guidelines.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Streamlined administrative processes for increased efficiency, implementing an organized filing system for easy access to documents.
- Trained new employees on invoicing procedures, contributing to a well-prepared workforce capable of handling complex tasks independently.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Generated monthly billing and posting reports for management review.
- Ensuring accurate documentation on analytic reports for clients
Account Manager
Hotel Connections Inc.
02.2017 - 01.2021
- Reporting to Account Director and SVP Asia & Global Sourcing
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Assistant Sales Manager - Travel Trade
Amara Hotel Singapore
05.2016 - 02.2017
- Reporting directly to Director of Sales & Marketing
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Quoting for bidding leisure groups & FIT travelers
- Generated sales report to help upper management make effective decisions and sales plans.
- Obtaining market information for quarterly sales strategies; including proposing and running promotions
- Organized promotional events and interacted with community to increase sales volume.
Group Co-Ordinator (Travel Trade)
Amara Hotel Singapore
10.2015 - 05.2016
- Assisting sales managers for both segments; Corporate and Travel Agents
- Boosted sales revenue by efficiently processing orders and coordinating with the sales team on customer requirements.
- Managed a comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
- Provided exceptional administrative support for high-performing sales teams, enabling them to focus on selling and meeting revenue goals.
Assistant Admin Executive, Sales & Marketing
Far East Hospitality
06.2014 - 09.2015
- Company Overview: East Cluster – Village Hotel Katong / Village Hotel Changi
- Collected data, input records, and protected electronic files.
- Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
- Developed customized presentations for executive meetings, highlighting key performance indicators and accomplishments.
- Improved data accuracy in internal databases by overseeing meticulous data entry and verification project.
Membership Associate
Tanglin Club
03.2012 - 03.2014
- Admin duties; filing, data entry, drafting letters
- Conducting Club Tours to potential applicants
- Developed engaging member events, fostering networking opportunities and promoting collaboration among members.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Coordinated membership renewals efficiently, minimizing lapses in active memberships.
- Supported organizational initiatives by actively participating in events, meetings, and committees as needed.
Member Relations Associate (Front Office)
Tanglin Club
03.2012 - 03.2014
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
Education
Bachelor of Commerce - Hospitality and Tourism, Marketing
Kaplan Institute of Higher Education- Murdoch University
Singapore01.2013
Diploma in Hospitality & Tourism Management -
Kaplan Institute of Higher Education
Singapore01.2009
Skills
- Microsoft Office
- Self-motivated
- Analytical mind
- Problem solver
- Workflow optimization
- Time management
- Multitasking Abilities
Languages
English
Bilingual or Proficient (C2)
Chinese (Mandarin)
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Company CultureFlexible work hoursWork from home optionCareer advancementPersonal development programsQuote
The hardest thing when you think about focusing. You think focusing is about saying "Yes." No. Focusing is about saying "No." And when you say "No," you piss off people.
Steve Jobs
Interests
Travelling
Hiking, Going on long walks
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Operations Excellence Manager
C-Leanship
07.2021 - Current
Account Manager
Hotel Connections Inc.
02.2017 - 01.2021
Assistant Sales Manager - Travel Trade
Amara Hotel Singapore
05.2016 - 02.2017
Group Co-Ordinator (Travel Trade)
Amara Hotel Singapore
10.2015 - 05.2016
Assistant Admin Executive, Sales & Marketing
Far East Hospitality
06.2014 - 09.2015
Membership Associate
Tanglin Club
03.2012 - 03.2014
Member Relations Associate (Front Office)
Tanglin Club
03.2012 - 03.2014
Bachelor of Commerce - Hospitality and Tourism, Marketing
Kaplan Institute of Higher Education- Murdoch University
Diploma in Hospitality & Tourism Management -
Kaplan Institute of Higher Education
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