Lemonie Chennoufi
Summary
Having grown up in various countries, I have been exposed to diverse languages, lifestyles, cultures, and traditions. This unique background has cultivated my open-mindedness and adaptability, allowing me to connect with individuals from all walks of life. My experiences in the hospitality industry have further fueled my passion for creating meaningful interactions and ensuring exceptional guest experiences, grounded in respect and empathy for every person I encounter.
Overview
3
3
years of professional experience
Work History
GUEST EXPERIENCE MAKER (TRAINEE)
Regent Hotel
05.2024 - 10.2024
- Managed welcome cards, credit card settlements, and contributed to lobby operations.
- Controlled queues during peak hours and streamlined check-in/check-out processes.
- Monitored OOO/OOS rooms; documented issues and coordinated timely repairs.
FOOD AND BEVERAGE (TRAINEE)
Hansar Hotel
04.2023 - 09.2023
- Welcomed guests, managed breakfast seating, and ensured a smooth dining experience.
- Prepared beverages and efficiently processed orders while addressing guest inquiries and complaints.
- Assisted in training staff in English, enhancing service communication.
PERSONAL GUEST EXPERIENCE MAKER (TRAINEE)
Six Senses Hotel
03.2022 - 09.2022
- Delivered personalized service to VIP guests, managing pre-arrival processes and check-ins.
- Organized concierge services including reservations, spa, and activities.
- Maintained comprehensive guest profiles and collected feedback for service improvement.
Education
Bachelor - Management, Business And Tourism
Vatel
Madrid04-2024
High School Diploma -
French School
Singapore06-2020
Skills
- Customer service
- Flexibility
- Adaptability
- Team collaboration
Languages
French
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
Timeline
GUEST EXPERIENCE MAKER (TRAINEE)
Regent Hotel
05.2024 - 10.2024
FOOD AND BEVERAGE (TRAINEE)
Hansar Hotel
04.2023 - 09.2023
PERSONAL GUEST EXPERIENCE MAKER (TRAINEE)
Six Senses Hotel
03.2022 - 09.2022
Bachelor - Management, Business And Tourism
Vatel
High School Diploma -
French School
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